Welcome to
Fairmont St Andrews, Scotland

Helen S.

Reviewed 2023-03-26

Very disappointed always stay with will not be rushing back

Claire

Reviewed 2023-03-26

Lovely stay, however felt some of the 5 star standards are slipping.

We stay every year at the Fairmont St. Andrews and look forward to the treat. The checkin & checkout times have changed so less time at the hotel, which means less money being spent at the hotel. Still paying a premium price for a shortened stay. The rooms are beautiful, spacious and comfortable. We had to ask for robes for the girls, the adult ones were small in size. One of them was very frayed. Staff in Kittocks Den in the afternoon and evening were wonderful. Food was lovely. At breakfast I had to clear our table a few times and place the used plates on another table. There was no staff uniform, everyone used to look so smart. The price has significantly increased, which we understand, it’s just didn’t feel the same magic experience as it used to.

Neil F.

Reviewed 2023-03-25

Busy

Unfortunately the hotel was very busy

K S.

Reviewed 2023-03-25

Reliably good

As a conference attendee having stayed at Fairmont St Andrews at least 6 times, I was pleased to see that, post-pandemic, the same quality and standards have been restored.

Unknown

Reviewed 2023-03-25

A little disappointing.

The hotel is in a great location and our room was lovely but the mattress was ‘sunken’ in the middle and uneven and not of the standard we’d have expected. (This was mentioned to the clerk when we checked out). La Cuchina Restaurant was disappointing as it didn’t seem to suit the grading of the hotel. Breakfasts had great variety and were of a high standard. The afternoon tea was a little overpriced, service was slow. On checking out we’d to provide our receipt for our meal in La Cuchina as the hotel computer still had it unpaid. To recap, the hotel is high end but just a few issues made it fall short.

Gillian D.

Reviewed 2023-03-25

Couldn’t fault the hotel or most of the staff, the only downfall was that I had booked afternoon tea for myself and my mum who was celebrating her 70th bday unfortunately the website booking didn’t go through as expected and so we err unable to have afternoon tea as planned. We instead had lunch in the hotel bar, the staff didn’t really do very much to accommodate us and instead explained that there was nothing they could do they offered us a couple of glasses of Prosecco for the inconvenience but no real effort was made to satisfy us.

The B. B.

Reviewed 2023-03-25

Comfortable and pleasant stay

The hotel was quite empty and the hotel felt very big for the number of guests. the whole staff was great and made us feel right at home. The zephyr sports bar was closed almost all week but the hotel staff was nice enough to turn on the TV and let us order from the Kittocks bar. Chris the chef cooked up special eggs, Ellis took great care of us and everybody at the front desk were very helpful. The rooms were comfortable and beds were a dream. The only three improvement points to highlight were: 1- although the hotel was empty our request for a room with a nicer room was only possible if we paid £35 per night extra even though a we had booked in total 15 room nights. It felt like a money grab which we declined. 2- the wellness is very noisy as the indoor pool was full of small kids. The sauna is dark with no light, very dated, and the ceiling too low. Time to upgrade this. Also the door between the sauna area and the hallway to the changing rooms kept banging shut. It’s annoying to hear from the dark oldish sauna. 3- the service at the Kittocks bar for mid afternoon lunch was dreadfully slow and messy. It seemed there were personal issues between the staff as they seemed grumpy. But overall, we really enjoyed our stay and the attention from your staff.

Unknown

Reviewed 2023-03-25

perfect location, lovely and peaceful

A lovely family weekend celebrating my daughter's 40th birthday. Beautiful spacious villa, plenty of room for everyone. Lovely bathrooms, all well equipped with towels etc. The only complaint would be that the kitchen was a bit disappointing as I felt that for a villa that slept 8 there wasn't a great deal of crockery and cutlery (dishwasher on after every meal as not enough crockery for next one). The kettle was tiny, need to have a bigger one so everyone can have a cup of tea at the same time! Overnight one of the nights of our stay there was a powercut (no fault of the hotel) and we felt there should have been some emergency lighting.

Jim M.

Reviewed 2023-03-25

Check in very disappointing

On arrival myself and my Wife were allocated the wrong room. After unpacking my Wife noticed that the welcoming message on the t.v. was for a different name. I returned to reception to check and it was confirmed that we were indeed in the wrong room and informed that we would need to pack our things and move to another room. The other disappointment was waiting for 25 minutes for a cocktail the next day at the bar for the girl to tell me it wasn’t a problem as she wasn’t busy, totally missing the issue.

Jacqueline C.

Reviewed 2023-03-24

Magnificent Hotel stay

We had a fabulous stay with my husband and our friends and the hotel was outstanding and the quality of the room, bathroom and furniture and fixings were outstanding. We had some fantastic cocktails and the sleep was sooo comfy even my husbands bad back disappeared I think it was the luxurious bed. We will be back for some more pampering