Welcome to
Fairmont St Andrews, Scotland

David G.

Reviewed 2023-11-27

Good but thought it might have been better

Nice Room and Dinner Breakfast was really disappointing Didn’t expect to make my own toast and serve myself, same as a Premier Inn

Sarah P.

Reviewed 2023-11-26

Lovely hotel average service.

Booked 3 nights here for my husband’s birthday present. Queued for 40 minutes to check into our room after a 6 hour journey not what I expected. Then my key didn’t work so back to the queue. My remote control for the TV didn’t work so back to the desk and we were told they would sort it whist we were out but they didn’t so it was back to the desk once again eventually it was sorted. During breakfast I requested 2 pieces of gluten free toast the asked if there was any bacon and sausages coming out as they were entry. The lady on the egg station said to me “ if you hadn’t asked for gluten free toast they would have been able to fill up the hot food.” I was flabbergasted! That night in the bar when we went to enjoy a drink it look 20 minutes to order a drink again staffing appeared to be very short of what was required. In a positive note my husband enjoyed his round of golf and I enjoyed a trip to your spa.

Katie R.

Reviewed 2023-11-26

Your reception spa and concierge services were fantastic very friendly and helpful. Your bar staff and waiting staff less so. I also had a pint served that was very sulphur tasting and not nice at all.

Unknown

Reviewed 2023-11-26

Good stay

I had booked the hotel as a surprise for my husband’s 60 th birthday . The hotel was lovely however there was a few things that were disappointing ! The Sports bar was closed on Sunday when there was a Scotland football match taking place we had to leave the hotel and go into St Andrews , when the shuttle bus picked us up there were 6 other guests returning to the hotel , all of them having went into St Andrews to watch the match . I had also arranged for his sister to come to the hotel on Monday 20 th for lunch . This was supposed to be another surprise however I had to end up telling him because when I went to book lunch I was told that it wouldn’t be possible as the hotel areas where booked out for an offshore conference ! However after staff checking with managers we were eventually told we could have lunch but by this time my husband had rejoined me so I had to tell him about his sister coming , which spoiled the surprise ! We had lunch then ordered coffee , my sister in law and her husband are regular visitors to the hotel as they stay in Kircaldy and normally have a pot of coffee . This was ordered at the bar however when the waitress came to our table she had 2 cups of coffee , when we advised that we had ordered a pot we were told there were no pots that they were all being used for the conference ! not really what you expect in a five star hotel .

Alison B.

Reviewed 2023-11-25

Hotel and staff were first class

We had a ladies overnight. We used the spa which was excellent. Rooms were of a very high standard. Would definitely recommend the hotel to family & friends.

Bob S.

Reviewed 2023-11-24

Very Good overall

The hotel and service was excellent, however the prices were very high at the bar and we went to St Andrews during the evening instead of staying at the hotel.

Unknown

Reviewed 2023-11-24

Poor stay….not 5 star as advertised

Poor housekeeping, example, requested for complimentary bottle of water to be replaced as on arrival to room, empty bottle from previous guests. Reception advised certainly this would be addressed. Alright, might be finding fault about nothing. However then noticed on making the bed the next morning, stained sheets, washed through many times. Promises of 5 star dining at la cucina, red wine requested and informed ‘ran out’. £54 bottle then bought, mediocre, fool that I am to buy on hindsight. Standard of food not even on a level found at Amore or Dimaggios, Dominos would have been suffice. Food overpriced and tasteless. Toilets, basic, nor 5 star. All crammed into small room. Previous stay week before, 4 star toilet and spa facilities outstanding, aesthetically pleasing, here no. Great coffee machine in room, oh dear spat out dirty, fragmented water. Ok, will have instant, no milk and no coffee sachets. However headed to breakfast room where, 2 great coffees produced and pleasant and welcoming staff. Unsure if international guests like ‘grubby, scratched tables and your plates sticking to this, table’. Breakfast, plenty of choice and tasty, better then meal the night before. Back to room, no water as yet, lucky bought some for room when out yesterday. Peeling cornices, ripped divan base, soiled sheets, not like pictures displayed on website. Should have read trip advisor, will do in future. Really disappointed, expecting 5 star, definitely not. Staff, concierge and alike, very friendly and helpful. Very sad, but will not be returning here.

John V.

Reviewed 2023-11-24

Gone Downhill

Stayed on a Friday Saturday night,requested newspaper for Saturday morning didn’t arrive,table at breakfast no tablecloth,had seen better days.Food not like previous years,not hot,in fact some food was actually cold.Zenith bar unstaffed had to walk through to main bar to order drinks and waited too long for these drinks to arrive.Untidy with a lot of empty glasses on tables.Didn’t bother with another drink.

Nicola M.

Reviewed 2023-11-24

Overall experience was extremely satisfied with stay at hotel however I was extremely disappointed that our room was not made up/cleaned during our stay. I had to ask for this at 2130hrs for clean towels, water and coffee capsules which I fully expected would have had been done throughout the day. I do not expect this service from a 5 star hotel.

Hugh L.

Reviewed 2023-11-24

Smashing venue

Spa and front of house staff were great, Wanted to make more use sports bar, however the pool table was pathetic and needs replaced.