Welcome to
Fairmont St Andrews, Scotland

D . W. G.

Reviewed 2023-09-27

Sadly disappointed

This special trip was arranged to celebrate an 80th and 85th birthday, intended to make treasured memories. We chose the Fairmont St Andrews based on our excellent experience at the Fairmont in Chateau Lake Louise, Canada. We are both saddened to say that it did not meet any of our expectations. Whilst there were a few things that were pleasant, such as the valet/ driver, the first breakfast and the waiting staff at our first meal, overall we feel a true sense of disappointment. There were a number of small things that added up, some examples being; the room, while coast-facing was tired and showing its age, the second breakfast had limited selections, over-cooked food and queuing to request eggs. To be perfectly honest, our second dinner in La Cucina was only memorable due to the reception we received when raising a bill discrepancy. In general we did not experience the sense of care, or attention to detail, that we expected from a luxury brand such as The Fairmont.

Nate I.

Reviewed 2023-09-26

Wonderful Stay

Impeccable, nothing more needs to be said!

Bill L.

Reviewed 2023-09-26

Excellent staff beautiful landscape

Top notch experience helpful staff Shuttle service to and from town Good vibes

Gio A.

Reviewed 2023-09-26

Incredibly friendly staff. The concierge’s were fantastic!

Gary S.

Reviewed 2023-09-26

The stay was mostly very good

After booking we had some problems with the hotel double booking my wifes time in the spa. This was eventually sorted out but only when we finally talked to the manager Fergus who was very helpful. The stay was mostly very good with some annoying little problems. Service in the Kittocks bar was ultra slow and when the member of staff said we could have the two alcoholic drinks free of charge after the wait i was happy with that. However next day the food and drinks in the same bar took 40 minutes to arrive

Unknown

Reviewed 2023-09-26

Very confusing taking payment before we even stay for the night if you book through hotel .com they will have a special deal on with a price , then when u get to hotel they will ask for full payment of what the hotel would charge u on your credit card then return it after stay unorganised most facilities closed spa noisy with aerobics classes on , the manageress of hotel very friendly tho and the concierge door men were lovely but all the disorganised regarding payment and overall facilities not being open or available not very impresseice for a great surroundings at St Andrews

Unknown

Reviewed 2023-09-25

Beautiful hotel and location

Overall a great hotel and beautiful location however, as we checked out, I was very disappointed to be charged in error for someone else’s drinks at the bar near the reception desk. When I inquired at the reception desk, they pulled out the charge receipt and of course there was no signature. They told me and print it out for me a zero charge but then after we left the hotel, they charged our credit card anyway. Very disappointed in how they handled the situation. Hoping that they will read this feedback and make it right. We would gladly pay for anything that we charge to our room but we did not charge anything to our room. Even the charges that we did at the golf course was done on our credit card and not charged directly to our room. Hoping that the management will see this feedback and make this right for us.

Ibrahim A.

Reviewed 2023-09-25

Fraud

Charged me for a day that I was excused for from the Manager due to the emergency.

Matthew S.

Reviewed 2023-09-25

Lovely hotel

The hotel was lovely and 90% of the staff were fantastic, friendly, welcoming and couldnt do more to help. We were however let down on the last day of the stay. We finished golf and ate in sports bar, which is where the disappointment begun, the young lad who was running the bar on his own looked a little lost. We ordered food and drink for 8 people, which took in excess of 45 mins to deliver and when it finally did arrive, the steaks were over cooked and missing the sauces, the chips were cold on all plates and the salad took over an hour to arrive and the bar was pretty much empty. There was no apology and being honest the level of service fell well below what you would expect for a hotel of your standards, particularly when you are happy to charge £300 for lunch! Unfortunately this did leave a little bit of a sour taste, on what had been a fantastic trip to that point.

Mitchell C.

Reviewed 2023-09-25

Awesome property and staff

Everybody was fantastic. Logan in the bar and the night manager (545am) but I forget his name. He checked me out.