Welcome to
Fairmont St Andrews, Scotland

C

Reviewed 2023-03-16

Wonderful place

Aislinn

Reviewed 2023-03-15

Outstanding service

One night stay at the Fairmont. Staff were extremely attentive and provided an outstanding service. Room was immaculately clean and nicely decorated/furnished. Bed was very comfortable. Great breakfast selection. I would have preferred if there was a separate spa facility for adults, rather than just the leisure pool which is designed for everyone to use (adults and children). The pool was busy and the noise level made it difficult to relax. Check in time of 4PM was also disappointing. I would definitely return and will recommend to friends and family.

Craig T.

Reviewed 2023-03-15

Scottish Luxury

This is our go to hotel in Scotland to enjoy luxury without feeling out of place. From the moment the doorman opens the huge front doors greeting you with a big smile, always helpful reception staff to the luxury of the rooms and stunning views across the golf course towards St Andrews.

Charlotte

Reviewed 2023-03-15

Beautiful hotel , shame about the chaotic check in and out .

The hotel itself is wonderful and we had a lovely comfortable stay . Our issues were that upon check in at what was supposed to be 4pm our room was not ready . Everything seemed a little chaotic and at one point no room could be allocated. We had hoped to enjoy the pool after accessing our room but this was put back as we didn't get into our room until closer to 5pm . The restaurant area was lovely , as was the food and drinks. The breakfast in the morning was wonderful , plenty of choices for everyone . Check out again was as shambolic as check in ! The male at reception was trying to charge my card again for the room that I had already paid for ? I think there was a mis communication and training may be a good idea for staff that are unsure of how this hotel takes payment . This could be very distressing for people that are unawares and do not question charges . A little cheeky in my mind .

Ben M.

Reviewed 2023-03-14

Underwhelmed

One requirement asked for, No Feathers, Quilt and pillows feathers, looking out onto a car park, overrun by a Wedding party, dinner an hour late and Rubbish and in the Morning it was like a cattle market for a table, (unless you were with the wedding party!)

Kirsten U.

Reviewed 2023-03-14

Lack of staff

The hotel was at full capacity, we were unable to get into our rooms until 1.5hours after check in time and only one room was available (we had 2 booked) There seemed to be a lack of staff to support with long queues to speak to staff - the staff were very supportive but obviously at capacity. The breakfast was also over capacity with long queues, lack of breakfast items in the buffet due to staff being under pressure. The hotel itself is lovely - and having stayed before - know that this is not the usual standard but given it was a celebration event it was quite disappointing.

Unknown

Reviewed 2023-03-14

Lovely wee break

Really enjoyable break in a lovely location. Friendly staff throughout.

Ross D.

Reviewed 2023-03-14

nice hotel, not the best service however

we have visited this hotel numerous times and decided to treat my mum to a night away here for her birthday, as asked on the day of booking they did say they’d do something nice for her as it was for an occasion, the morning of our stay i received a email to do a online check in which i selected 16:00 when arriving at 15:50 we was then advised we would need to wait 30 mins for our rooms to be ready which was a slight inconvenience as we had a table booked for dinner at 5:15 and was handed a drink token for 1 drink when there was 4 guests checking in. after the wait this made us massively behind after waiting 40 mins we then had to ask if the room would be any longer as this meant we wouldn’t have enough time to get ready etc, after the ask they said one room was ready and we were to all go and sit there till the other room was ready which meant myself my partner my mum and her partner would all sitting in this room waiting for the other room to be ready. later on that night myself and my partner stayed in the first room allocated to us and the TV continuously turned itself off, so we just kept it off. the hotel the location is perfect however this stay has put us off returning again, if the staff acknowledged the issue and apologised it maybe wouldn’t have been such a poor overall experience.

Unknown

Reviewed 2023-03-14

Average

I have previously sent email regarding my stay and how I was unhappy with the cleanness of the room and have not had reply.

Paula

Reviewed 2023-03-13

Lovely hotel