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Fairmont Tremblant

Jason K.

Reviewed 2023-09-16

Great views, great location, no value for additional money paid

This was a big trip for me and my family, I was taking part in Ironman Mont-Tremblant. Because I knew that my wife and kids would have a long day while I was racing, I decided to step up a level and go with the Fairmont. I booked this 8 months in advance, and we were all so excited for this trip. Unfortunately, the experience was not worth the additional spend. The room was decent, but the carpets were all tearing up at the joints. My kids kept stepping on the sharp nails that hold carpet in place at the edges. The pricing I was given by the ALL accor was not honored by the venue at time of checkout, and even when I sent them screenshots from my original booking, they did not correct this. (I gave them multiple chances to make it right) They tried to charge me for internet service which I also had to get reversed because It shows that my member status offers free internet. And it wasn't until after the stay that they said, "oh we didn't have your membership on file, so you didn't get all the additional perks and benefits of being a member." Not a single person asked if I was a member, but I booked it through the Accor site, so it should have been there. All the pools and the patio were closed an under construction (which to be honest was the big appeal of the stay, as I have 2 kids who were really looking forward to some pool time, and my wife and I looking for a bit of R&R. Bottom line, for spending thousands more over the course of 5 days, I didn't feel that I got anything out of it. All other locations offered free breakfast and more amenities for half the price. Unfortunately, I would not recommend this location to anyone, I would personally recommend saving your money and staying somewhere else. I am writing this review a few weeks after the stay, because I was giving them a chance to make some effort. To no avail. To give some upside, the staff on site were incredible, very friendly. Unfortunately the high additional cost was not worth the expense.

Unknown

Reviewed 2023-09-15

We booked at the Fairmont to enjoy your outdoor hot tub at the end of a long motorcycle ride. Exterior hot tub was out of commission and we were not notified. We ended up going to another hotel that friends were staying at. There hotel was half the price and there Exterior hot tubs were working. Very Very disappointed. The compensation we received was way less than satisfactory.

Unknown

Reviewed 2023-09-15

Expected more from a luxury brand

1) The staff were very welcoming and polite. 2) The indoor pool and spa did not age well and did not seem to be well maintained. 3) Inside the room, both soap trays in the shower still had traces of soap in them. 4) I was never able to connect to the wifi because my name had not been properly captured by the Fairmont website due to its inability to deal with letters with diacritic marks (accents).

Julie

Reviewed 2023-09-14

Friendly staff

Staff was friendly went beyond to make our stay exceptional.

Nina F.

Reviewed 2023-09-14

Everything is just perfect!

Love this hotel! Perfect location, delicious breakfasts, great staff!

Unknown

Reviewed 2023-09-14

Well located and lovely staff

Ali N.

Reviewed 2023-09-14

Bad room, hallways smelled bad and phones didn’t work

We were told we people be given a room which will have a good view and will be higher up. We paid over 500 per night and ended up getting a smelly room on the ground floor facing a construction site with no working phones

Usman

Reviewed 2023-09-13

Perfect location

M

Reviewed 2023-09-13

Good stay

Everything was great except for the view which was very upsetting. We were even switched to another room.

Joanna M.

Reviewed 2023-09-13

Great Experience

Service, from valets to front desk to hotel staff, simply a cut above, very appreciated. Ideal location, easy access to Tremblant Village. Giving free shuttle & access to the beach club to make up for the ongoing pool area renovations was an appreciated plus. Simply love this hotel & cannot wait to return. 5-star experience!