Web accessibility

The international Web Accessibility Initiative (WAI) defines Web accessibility as follows:

"Web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them. More specifically, people can: perceive, understand, navigate and interact with the Web, and contribute to the Web. Web accessibility also benefits people without disabilities, for example older people with changing abilities due to ageing. Web accessibility encompasses all disabilities that affect access to the Web, including: visual, auditory, physical, speech, cognitive and neurological disabilities."

Source: Introduction to Web accessibility

“Fairmont”: an inclusive environment

Fairmont Hotels & Resorts is particularly committed to ensuring that each and every person feels welcome in our hotels. As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.

Our web commitment

To ensure sustainable accessibility on our websites, we have initiated a number of projects:

  • A situational analysis of the website via a WCAG 2 - Level AA accessibility audit
  • Increased awareness and improved expertise among our teams
  • The implementation of specific accessibility tools and documentation
  • The consideration of accessibility in our web projects from the start
  • Support from accessibility experts

Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas, which will be displayed on the following pages:

  • The homepage
  • The booking engine
  • The hotel searches results
  • The information sheets about our hotels
  • The booking path

Need help?

While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:

Europe Click to expand

  • Austria

    00 800 0441 1414 24/24 7/7 * Gratis Anruf

  • Belgium (French)

    00 800 0441 1414 24/24 7/7 * Appel gratuit

  • Belgium (Nederlands)

    00 800 0441 1414 24/24 7/7 * Bel Gratis

  • Denmark

    00 800 0441 1414 24/7 * Toll Free for the caller

  • France

    00 800 0441 1414 24/24 7/7 * Appel gratuit

  • Germany

    00 800 0441 1414 24/24 7/7 * Gratis Anruf

  • International Europe

    +1 506 863 6310 24/7 * the price of international call to Canada

  • Ireland

    00 800 0441 1414 24/7 * Toll Free for the caller

  • Italy

    800 788 683 24/24 7/7 * Chiamata gratuita

  • Netherland

    00 800 0441 1414 24/24 7/7 * Bel Gratis

  • Norway

    00 800 0441 1414 24/7 * Toll Free for the caller

  • Poland

    +1 506 863 6310 24/24 7/7 * cena połączenia międzynarodowego do Kanady

  • Portuguese

    +1 506 863 6310 24/24 7/7* o preço da chamada internacional para o Canadá

  • Russia

    88 001 009 458 24/7 * Звонок бесплатный

  • Slovakia / Hungary / Romania

    +1 506 863 6310 24/7 * the price of international call to Canada

  • Spain

    900 98 7635 24/24 7/7 * Llamada gratuita

  • Sweden

    00 800 0441 1414 24/7 * Toll Free for the caller

  • Switzerland

    00 800 0441 1414 24/24 7/7 * Appel gratuit

  • Turkey

    +1 506 863 6310 24/7 * Kanada'ya uluslararası aramanın fiyatı

  • UK

    0808 101 7137 24/7 * Toll Free for the caller

Americas Click to expand

  • Argentina

    +1 506 863 6310 24/7 * el precio de una llamada internacional a Canadá

  • Brazil

    0800 892 4084 24/7 * o preço de uma chamada internacional para o Canadá

  • Canada (English)

    +1 800 257 7544 24/7 * Toll Free for the caller

  • Canada (French)

    +1 888 610 7575 24/24 7/7 * Appel gratuit

  • Chile

    +1 506 863 6310 24/7 * el precio de una llamada internacional a Canadá

  • Colombia

    +1 506 863 6310 24/7 * el precio de una llamada internacional a Canadá

  • Mexico

    +1 800 514 4568 24/7 * el precio de una llamada internacional a Canadá

  • South America

    +1 506 863 6310 24/7 * el precio de una llamada internacional a Canadá

  • Uruguay

    +1 506 863 6310 24/7 * el precio de una llamada internacional a Canadá

  • US

    +1 800 257 7544 24/7 * Toll Free for the caller

Asia Click to expand

  • China

    4 001 200 634 24/7 * 免费电话

  • Hong Kong

    800 90 6260 24/7 * Toll Free for the caller

  • India

    000 800 100 8145 24/7 * Toll Free for the caller

  • Indonesia

    8033218123 24/7 * Toll Free for the caller

  • Japan

    0120 951 096 24/7 * Toll Free for the caller

  • Malaysia

    00 800 0441 1414 24/7 * Toll Free for the caller

  • Middle East

    800 035 703 468 24/7* the price of international call to Canada

  • Philippines

    180018530009 24/7 * Toll Free for the caller

  • Singapore

    8 008 526 001 24/7 * Toll Free for the caller

  • South Korea

    0079885238024 24/7 * Toll Free for the caller

  • Taiwan

    00 800 0441 1414 24/7 * Toll Free for the caller

  • Thailand

    18 001 594 957 603 24/7 * Toll Free for the caller

  • Vietnam

    +1 506 863 6310 24/7 * the price of international call to Canada

Australia & Pacific Click to expand

  • Australia

    +1 800 720 825 24/7 * Toll Free for the caller

  • Fiji

    +1 506 863 6310 24/7* the price of international call to Canada

  • New Zealand

    00 800 0441 1414 24/7* Toll Free for the caller

Others Click to expand

  • Other Countries

    +1 506 863 6310 24/7 * the price of international call to Canada