Willow Stream Spa

Inside the exclusive Fairmont Zimbali Resort, the Willow Stream Spa echoes the resort’s promises of relaxation, pampering and unforgettable experiences, and sets the stage for your energy journey.

Take time to experience our unparalleled facilities: Unwind before or after your treatment on our spa terrace, whose spectacular views of the resort will calm and soothe you. Step into a luxurious steam shower and let the day’s stresses melt away. Or reconnect with your loved one in our tranquil couple’s lounge or one of our spacious couple’s suites.

Try our Zimbali Gold Facial – exclusively available at the Willow Stream Spa.

Our luxury spa offers:

- 9 treatment rooms
- 3 outdoor cabanas
- Steam rooms
- Separate ladies and gents relaxation lounges
- The "Great Room" for after treatment relaxation
- Heated blankets and elevated treatment beds
- A full spectrum of health and beauty services all performed by trained specialists

View our Willow Stream Spa Guide and Price List for information on our range of spa treatments. Visit our Blow Dry Bar for your hair care needs, or check out our new Outdoor Cabana Treatments also now available!

Whether you’re planning an indulgent day at the spa, or popping in for a mini break, our special Spa Offers will leave you relaxed, energised and ready to take on the world.

For spa information and reservations,
Please call +27 (0)32 538 5000 or email

Day Use
Day use of the spa facilities is available to non-hotel guests for an access fee of R100 per person, per day. This includes usage of the steam rooms, relaxation lounges and fitness centre.

Spa Environment
Willow Stream Spa is a place to restore your energy and relax. For your peace and privacy, phones and other electronic devices are not permitted. If you would like to receive messages during your time with us, please let one of our colleagues know, and we would be happy to assist.

Spa Arrival and Etiquette
We recommend you arrive 30 minutes prior to your appointment time to enjoy the facilities and to ensure that your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. Please come and spend the day with us. To make any changes to your booking, please contact the Spa on +27 (0)32 538 5000.

Personal Matters
Please inform us of any health conditions at the time of booking. You will also be asked to complete a medical history form upon arrival, so we can better customise your experience to your needs.

Spa Attire
You will receive a robe and slippers to wear between treatments and a locker for your personal belongings. We ask that you please leave jewellery and valuables in your hotel room.

Gift Cards
Gift cards for all spa services and packages are available for purchase. Please contact our Spa Experience Coordinators for further information.

Making Spa Appointments
Call +27 (0)32 538 5000 or e-mail Consult our Spa Experience Coordinators to select treatments that fulfil your personal requirements. The Spa is located on the 1st Floor of Fairmont Zimbali Resort. Advanced reservations are recommended to ensure availability.

Spa Cancellation Policy
If you wish to reschedule or cancel any spa appointments, please notify the Spa 4 hours in advance. Cancellation of a package requires 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Taxes and Service Charges
VAT is included in all prices. Gratuity is at the discretion of individual guests.

Our treatment menu ensures that your spa visit is truly memorable. The unique bounty of South Africa punctuates our offerings, from an indulgent marula milk bath (featuring the country's celebrated marula fruit) to a stress-relieving intonga stick massage with hydrating potato, or marula and neroli butter and balm.
We offer many tailored treatments to address your specific health and skin needs, and we have also selected and developed experiences and packages specifically for men, couples and wedding parties. Each experience is designed to help you slow down and find the energy you hold within, in a peaceful, authentic environment.

Willow Stream Wellness Facilities
We know that exercise is a vital component to daily life, especially for travellers on the go, and appreciate the desire for high-quality, well-equipped fitness facilities. Technogym® provides spacious, customised wellness areas and supplies fitness facilities to meet all your needs, catering to your own fitness level, ability, or age.

Fairmont Zimbali is the perfect environment to restore your energy with access available to hotel guests as well as local guests, offering the following facilities and services:

- Steam Rooms
- Experience Showers
- Men’s, Women’s and Co-ed Relaxation areas
- Shower and Locker Facilities

Hydrotherapy Wellness Experiences

Steam Room Wellness
This humid, aromatic heat experience is highly beneficial for those that suffer from asthma and bronchitis, as it opens up the breathing passages and alleviates congestion. We recommend that a session last 10 -15 minutes and that you keep your body well hydrated afterwards. Humid heat is especially beneficial before or after a massage treatment to increase circulation.

Experience Showers
Experience showers offer refreshment from all sides – pure water pleasure, a celebration for body and senses. These special showers have different techniques, which massage the skin, while offering a deep feeling of well-being.

Fitness Centre
Our state of the art Fitness Centre is located in the Willow Stream Spa. With a variety of equipment and amazing views it is sure to get your heart racing. Want to use the Fitness Centre but forgot your workout gear at home? As a loyalty member you will receive complimentary access to the Fairmont Fitprogram, which provides Reebok workout apparel for the duration of your stay.
The Fitness Centre is not the only exercise option available at Fairmont Zimbali Resort. Take in the great outdoors and enjoy a brisk walk or leisurely jog while enjoying the scenery within the coastal forest reserve. BMW Mountain bikes are also available for hire. So slow down, take in the fresh air, and make your travel experience even more memorable.
The Fitness Centre is open from 06:00 to 21:00 daily.

31 Degrees
31 Degrees is located in The Lobby on Level 5, Fairmont Zimbali Resort.

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