Guest Services

Babysitting Services

Independent babysitting services are available on the Island of Maui. Please contact the Concierge desk for details.

Bell Staff

The Bell Staff are available at the Porte Cochere in the Main Lobby of the resort. They will be happy to assist you with valet parking, porterage and luggage storage.

Car Rental

Avis rental cars are available at the hotel for daily and weekly rentals.  Corporate discounts through Avis Car Rental may apply.  Contact our concierge desk for more information or to reserve a vehicle.

Check-In / Check-Out

Check-in time is 4:00 pm
Check-out time is 12:00 pm


The Concierge staff is available from 6:00 am to 10:00 pm daily in the Main Lobby of the resort. They can help you arrange golf and dinner reservations and give you directions to major attractions.


Guests have easy access to five elevators located throughout the resort. 

GoPro Camera Rentals

Borrow a GoPro camera and capture your most memorable Maui moments! The cameras are available for a one day rental based on availability and include a floatation device, memory card and waterproof housing case. A $500 refundable deposit is required. Stop by the Concierge Desk or dial 290 for full details.


The Housekeeping staff will be pleased to provide rollaways, extra pillows, blankets, towels, etc. to ensure comfort for all our guests.

Laundry Services

Laundry services are available through the Housekeeping Department including same-day dry cleaning. Complimentary washers and dryers are available on guest suite floors.

Pacific Dream Photography

Pacific Dream Photography will make moments turn into lasting Maui memories for families and couples visiting the resort. Guests are invited to participate in a complimentary photo session with professional photographers specializing in candid, classic portraiture, and artistic photography. Capturing these moments in time is priceless. Call 808.875.2200 for details.


  • Overnight valet parking is available for $27/night
  • Overnight self-parking is included in the daily resort charge

Pet Policy

Well-behaved dogs weighing 20 lbs. or less from within the state of Hawaii are welcome to the resort.  Out-of-state dogs are also welcome, but must pass Hawaii State Laws regarding quarantine.  For more information contact Hawaii Animal Quarantine at 808-483-7171 or click here.  

All dogs must be leashed while on property and if left unattended in the suite, must be kept in a carrier. 

Seeing Eye Dogs and Service Dogs are permitted without charge and without quarantine provided Hawaii State Laws are met.

Please contact our concierge for more detailed information regarding Fairmont Kea Lani's Pet Policy.


The following retail stores are available on property: 

  • The Fairmont Store
    This store has all you need, from casual resort wear, to Havaiana flip-flops, swimwear, Maui Jim sunglasses, books, and made-on-Maui gifts.  A large selection of jewelry, handbags and linens by local designers is also featured.
  • Caffe Ciao Bakery & Deli
    Caffe Ciao Bakery & Deli offers freshly made gourmet coffee, pastries and salads along with sundries, local and national newspapers, and a wide variety of unique gifts

Wheelchair Accessibility

Wheelchair accessible suites are available at the resort. These suites feature wide doorways, lower peepholes, lower climate control and lower closet pole.  Handicap parking stalls are available in the front and back of the resort. 

Resort Charge

For the convenience of our guests, Fairmont Kea Lani has bundled our most sought-after amenities and services into one daily resort charge of $35 USD per day, plus tax. For full details click here.

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