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Guest Services

  • Fairmont Kea Lani, Lobby


Independent babysitting services are available on the Island of Maui. Please contact the Concierge desk for details.

Bell Staff

The Bell Staff are available at the Porte Cochere in the Main Lobby of the resort. They will be happy to assist you with valet parking, porterage and luggage storage.

Cabana Experience

Hawaii’s only luxury all-suite and villa resort offers signature service in the cabanas located at the resort’s three pools. Guests will stay hydrated throughout the day with unlimited chilled water, tropical juice and soda of their choice. Cabana guests will also enjoy a sampler of Maui fresh fruit, mochi ice cream and Hawaiian Trail mix. Staying cool and refreshed is easy with a chilled bottled of refreshing scented spritzer and a fragrant oshibori passed throughout the day by friendly poolside attendants. Advanced reservations are highly suggested. Reservations cancelled within 24-hours are subject to a full charge. For more information please contact our Concierge Desk at 1 808 875 4100 extension 290, or by email.

Car Rental

Avis rental cars are available at the hotel for daily and weekly rentals.  Corporate discounts through Avis Car Rental may apply.  Contact our concierge desk for more information or to reserve a vehicle.

Check-in & Check-out Times

Check-in time is 4:00pm
Check-out time is 12:00pm


The Concierge staff is available from 6:00am to 10:00pm daily in the Main Lobby of the resort. They can help you arrange golf and dinner reservations and give you directions to major attractions.

Courtesy Car

Courtesy car transportation within the Wailea area with convenient access to nearby shopping, activities, dining and championship golf.


Guests have easy access to five elevators located throughout the resort. 


The Housekeeping staff will be pleased to provide rollaways, extra pillows, blankets, towels, etc. to ensure comfort for all our guests.

Laundry Services

Laundry services are available through the Housekeeping Department including same-day dry cleaning. Complimentary washers and dryers are available on guest suite floors.

Pacific Dream Photography

Pacific Dream Photography will make moments turn into lasting Maui memories for families and couples visiting the resort. Guests are invited to participate in a complimentary photo session with professional photographers specializing in candid, classic portraiture, and artistic photography. Capturing these moments in time is priceless. Call 808 875 2200 for details.


  • Overnight valet parking is available for $30/night
  • Overnight self-parking is included in the daily resort charge

Pet Policy

Well-behaved dogs weighing 20 lbs. or less from within the state of Hawaii are welcome to the resort.  Out-of-state dogs are also welcome, but must pass Hawaii State Laws regarding quarantine.  For more information contact Hawaii Animal Quarantine at 808 483 7171 or click here.  

All dogs must be leashed while on property and if left unattended in the suite, must be kept in a carrier. 

Seeing Eye Dogs and Service Dogs are permitted without charge and without quarantine provided Hawaii State Laws are met.

Please contact our concierge for more detailed information regarding Fairmont Kea Lani's Pet Policy.

Shopping at Fairmont Kea Lani

Le Surf Wailea
This boutique offers a thoughtfully curated selection of women’s, men’s and children’s products, specifically designed to meet your resort needs. The assortment is comprised of unique and exclusive product from your favorite designers as well as newly discovered brands. Open 9:00am - 6:00pm      

Willow Stream Spa Boutique
The award winning Willow Stream Spa includes a retail boutique with Jane Iredale mineral cosmetics, Strange Invisible Perfumes, Smith & Cult, and OPI nail polish, Shu Uemura Art of Hair, Kerstin Florian luxury skincare, facial home care technology including NuFace and Light Stim and Ala Lani Bath and Body products. A fine selection of locally made jewelry, active wear and lounge wear are also available. Open 7:30am - 7:00pm

Caffe Ciao Bakery + Market
Offering freshly made gourmet coffee, pastries, sandwiches and salads along with sundries, newspapers, and a wide variety of unique gifts. Open 6:30am - 9:00pm

Wheelchair Accessibility

Wheelchair accessible suites are available at the resort. These suites feature wide doorways, lower peepholes, lower climate control and lower closet pole.  Handicap parking stalls are available in the front and back of the resort. 

Business Services

Caffe Ciao Deli offers complimentary use of PC or Mac workstations with Internet and printer access. Open daily from 6:30am - 9:00pm.

The Concierge Desk provides business services including fax machine, office equipment rentals (fax machines, printers), courier services (US Mail, FebEx) and photocopying.  

Resort Charge

For the convenience of our guests, Fairmont Kea Lani has bundled our most sought-after amenities and services into one daily resort charge of $38 USD per day, plus tax. For full details click here.

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