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Visiting the Spa

  • Banff Luxury Spa | Willow Stream spa at The Fairmont Banff Springs

Hours of Operation
Willow Stream Spa: Daily from 6:00am - 10:00pm
Spa appointments available from 8:00am to 8:00pm, daily.

Fitness Centre: 24 hrs daily 
Aquatic Centre: 6:00am - 11:00pm


Spa Treatment Menu
Spa Price List  

Spa Access Fees
Willow Stream Spa access is complimentary with the purchase of any massage, body or facial treatments on the day of the service. Nail and Salon services do not include the same access, though it is available at a reduced price of $49.00 per person. Daily spa access without a treatment is $79, and $69 for hotel guests. Weekday (Monday - Thursday) wellness happy-hour spa access (after 4:00pm) and weekend (Friday and Sunday) happy-hour access (after 5:00pm) are available for $49. Twilight weekday ( Monday - Thursday) spa access is available after 7pm for $35. 

* Please note, due to capacity, spa access may be limited to hotel guests only and guests with spa services. Please contact the spa 24 hours prior to confirm business levels. Spa access cannot be reserved.

Fitness Centre access is complimentary for hotel guests and open 24 hours daily.

Please note: The Willow Stream Spa will start it’s exciting spa expansion and refurbishment project on September 11, 2019 until Friday, December 20, 2019.  The Willow Stream Spa will remain operational during our expansion and refurbishment for your enjoyment.  The men’s and ladies change rooms, private lounges and wet areas, co-ed therapeutic mineral pool, plunge pools and outdoor hot tub all remain open for our guests relaxation and wellness.  Please contact our Spa Specialists by emailing bsh.spareservations@fairmont.com or by dialing 1-800-404-1772 for more information and to book your spa experience.

Aquatic Centre access is complimentary for all guests of the hotel. Our outdoor aquatic pool has been converted to run on a salt water system. The benefits you will enjoy are softer water, less eye irritation and the elimination of the chlorine odour on your skin upon exiting the pool. 

Age Requirements 
Minimum age of 18 for the spa and 16 for the Fitness Centre.

Reservations 
In order to ensure that your favourite Banff spa experience will be available during your visit, we recommend that you make your appointments prior to arrival. Please call 1 (800) 404-1772 or email Spa Reservations.

Gift Cards
For a gift to “experience the journey to wellness”, purchase a Willow Stream spa gift card that will never expire! Call our Experience Coordinators at 1-800-404-1772 today.

Please be advised that as of October 10, 2017, Willow Stream Spa at Fairmont Banff Springs is no longer participating in the SpaFinder Gift Card Program. Willow Stream Spa is also not participating in the WaySpa Gift Card Program as of April 2016.

Taxes and Service Charges
For your convenience, a 18% automatic gratuity and 5% GST will be added to all spa services and packages. Rates are subject to change. Occasionally, not all services may be available. 

Cancellation Policy
If you must reschedule or cancel an a la carte appointment or spa package, please notify the spa at least 24 hours in advance. For group bookings made in your name, contact your group organizer to reschedule or cancel any spa appointments. Failure to show for an appointment will result in a 100% charge for the service.

Please click here for Spa Services Terms & Agreement   

Information
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