service DETAILS AT

FAIRMONT THE QUEEN ELIZABETH

Check-in time is at 4:00 p.m. and check-out is at 12:00 p.m. For a hassle-free departure, take advantage of our Express Check-out options:

• Easy Departure Check-out: If you provided an email at booking, you'll receive an "Easy Departure" request. Click “Check-out Now” from your device, and we’ll email your invoice.
• Electronic Express Check-out: Email your name and room number to QEH.DepartExpress@Fairmont.com for an electronic copy of your invoice.
• Express Check-out Box: Drop your room keys in the “Express check-out” box in the lobby.
• TV Express Check-out: Use the “TV Express Check-out” option on your room TV.
• In-room Phone Express Check-out: Dial 0 and ask our Royal Service Agent to assist you with check-out.

Hotel parking is managed by Indigo.

Valet Parking (24/7)

Located on Belmont Street (North side), the overnight rate is $39 (taxes included) for departures before 4 p.m., with unlimited in-and-out privileges.

Drop-off Zones

• Mansfield Street: Available at all times.
• René-Lévesque Blvd. West: Monday to Friday from 10 a.m. to 2:30 p.m. & 7:30 p.m. to 6 a.m.; Saturdays and Sundays available at all times.

Self-Service Parking

Entrance on Belmont Street (South side). Pay at the terminals. Charging stations are available at the exit.

Go Green with Fairmont

Electric charging stations are available for a fee at both valet and self-service parking, so you can ‘fuel up’ with clean, renewable energy.

The hotel has 13 rooms specially designed for people with reduced mobility. Two of these rooms are located on the Fairmont Gold floors. These rooms feature widened entrances, grab bars, accessible showers and lowered sinks. The hotel's meeting rooms and restaurants are also wheelchair accessible.

The following areas of the hotel are fully accessible and certified by Kéroul:

• Parking
• Public areas
• Meeting rooms
• Public Restrooms
• Rosélys Restaurant
• Bar Nacarat
• Café Kréma

If you need help with any special requests or have specific requirements for planning your stay, please don't hesitate to contact us at +1 514 861 3511 or by e-mail at queenelizabeth.hotel@fairmont.com.

Elevators are located right next to Marché Artisans, passed the Front Desk. There are also elevators available from the Central Station level (S2) to the hotel. For guests staying in our Presidential Suite, a private panoramic elevator will bring you to your suite while you enjoy a spectacular view of the city. 

Our Wellness Center offers:

• State-of-the-art equipment for cardio, strength training, pilates and more (Open 24 hours)
• Virtual classes (Yoga, pilates, spinning, etc) from 6 a.m. to 10 p.m.
• Sauna and pool (from 6 a.m. to 10 p.m.)
• Locker rooms (from 6 a.m. to 10 p.m.)

Fairmont Fit allows you to stay active during your hotel stay by delivering Reebok workout apparel and footwear directly to your room (available to all ALL - Accor Live Limitless members).

Our hotel also has a full service spa.

Our business center is available for guests who need professional services like photocopying, printing, or scanning. Conveniently located on-site, it's designed to support your business needs, ensuring you stay productive during your stay.

Standard Internet access: $13.95 + tax for 24 hours or complimentary when joining ALL - Accor Live Limitless for free. Join now.

Premium Internet access: $23.95 + tax for 24 hours.

Pets are permitted in the hotel. A charge of $50 CAD (taxes extra) per pet per day will apply. The animal must not be left unattended in the room. Our concierge team can assist you in finding a pet sitting service. Pet amenities are available upon request.

Seeing-eye dogs are always welcome and are exempt of charges and restrictions. 

Fairmont The Queen Elizabeth is proud to provide a non-smoking environment. Please note that a $500 fee will be charged for non-compliance.

At Fairmont The Queen Elizabeth, our concierges are driven by a genuine passion for service. Whether you're looking for restaurant recommendations, tickets to a show or sporting event, tips on city tours and shopping, or assistance with transportation, babysitting, or sending flowers—we’re here to help make your stay seamless and memorable.

As proud members of Les Clefs d'Or (Gold Keys), our concierges deliver exceptional service with professionalism, warmth, and attention to every detail.

To get in touch, simply email us at QEH.Concierge@Fairmont.com.

Our bell staff is available 24/7 at all hotel entrances and in the Main Lobby to assist with luggage storage and porterage. For added convenience, they can also be reached directly from the train station.

Housekeeping doesn't just clean your room on a daily basis. They can also provide extra pillows, towels, humidifier, European adapters and more.

We offer same-day and 24-hour laundry and dry cleaning services to ensure your wardrobe is always ready when you need it. Whether it’s a quick refresh or a full cleaning, our team is here to help. For more details on services and pricing, please consult the dry cleaning menu.

A safe is available in all guestrooms at no extra charge.

Bonded babysitting services are available upon request. We recommend booking at least 48 hours in advance to ensure availability. The rate is $28 per hour for up to two children, with a minimum booking of three hours. An additional fee applies for three or more children.

If the babysitting service overlaps with mealtimes, guests are kindly asked to provide a meal for the babysitter. A $30 taxi fee will be applied for services ending after midnight.

Please note that Fairmont The Queen Elizabeth is not liable for any accidents or injuries that may occur during your absence.

To reserve, contact our Concierge desk at 514 861 3511, ext. 2288, or by email at QEH.Concierge@Fairmont.com.

For your peace of mind, Fairmont The Queen Elizabeth is monitored by a dedicated security team available 24 hours a day. Our team works around the clock to ensure a safe and secure environment for all our guests.

A mini fridge can be delivered to your guestroom upon request and upon availability. The daily cost is $25 CAD. The maximum amount that you will be charged is $75 CAD. Taxes are extra. Please contact the front desk upon arrival.

Bixi, Montreal’s bike-sharing system, is available throughout the city. Offering a convenient way to explore, Bixi allows you to pick up a bike at one station and drop it off at another.

Available upon request, our turn down service adds a touch of luxury to your evening and ensures your stay is as comfortable as possible. letting you enjoy a freshly prepared room with soft lighting, a fluffed pillow, and a perfectly folded duvet, creating the ideal atmosphere for a restful night.

The ALL - Accor Live Limitless loyalty program rewards you every time you stay, dine, or enjoy experiences at participating properties. Earn points to unlock exclusive benefits, personalized services, and unforgettable moments, making each stay even more rewarding. Enroll now.