Welcome to
Fairmont Heritage Place Mayakoba

Thank you for choosing Fairmont Heritage Place Mayakoba as your home away from home. We respect the trust you place in us each time you choose to stay with us. We believe that trust is earned. Please know that we are taking every precaution to remain a safe space for all who visit. Following all protocols set by global, national and local health authorities, we have heightened our already rigorous cleaning and disinfection procedures, and introduced supplemental preventative measures as advised by an international team of experts in hygiene and safety. Our hotel has also adopted more flexible conditions to help our guests shift their travel plans as needed. We appreciate, value and thank you for your continued support of Fairmont Heritage Place Mayakoba.

The use of face masks at the Resort and in the state of Quintana Roo is now voluntary. Social distancing is recommended.

Accommodation

Explore the exclusive villas at Fairmont Heritage Place Mayakoba.

Exclusive 3 bedroom Villa Ground Floor

Villas

4603 sq.ft. to 4603 sq.ft. / 428 sq.m to 428 sq.m

These exclusive three-bedroom residences offer a beautiful design aesthetic and high-end finishings. Revel in exclusivity and unparalleled sophistication, unbeatable quality of life and, of course, the sense of peace only Mayakoba can give you.

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Exclusive 3 bedroom Villa Mid Floor

Villas

3094 sq.ft. to 3094 sq.ft. / 287 sq.m to 287 sq.m

These exclusive three-bedroom residences offer a beautiful design aesthetic and high-end finishings. Revel in exclusivity and unparalleled sophistication, unbeatable quality of life and, of course, the sense of peace only Mayakoba can give you.

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Penthouse, 3 bedrooms Villa

Villas

3094 sq.ft. to 3094 sq.ft. / 287 sq.m to 287 sq.m

When the quality and exclusive design of a Fairmont Heritage Place Residence combines with a wonderful destination such as Mayakoba, the result is a beautiful penthouse located in the perfect location.

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Penthouse, 4 bedrooms Villa

Villas

6300 sq.ft. to 6300 sq.ft. / 585 sq.m to 585 sq.m

When the quality and exclusive design of a Fairmont Heritage Place Residence combines with a wonderful destination such as Mayakoba, the result is a beautiful penthouse located in the perfect location.

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Getting Here

Check-in 3:00 p.m. -
Check-out 12:00 p.m..

Hotel map location
Carretera Federal Chetumal, Puerto Juarez 298, Solidaridad, 77710 Playa del Carmen, Q.R., Mexico

  • Taste the best in inspired Mexican, global and fusion cuisine at our acclaimed restaurants, lounges and swim-up pool bars. Discover more!

    Brisas Coastal Grill & Bar

    El Puerto Restaurant

    Ki Beach Bar & Korean BBQ

    La Laguna Restaurant

    El Patio - Mexican Cevicheria, Taqueria & Cantina

    HIX Bar & Lobby Lounge

    In Room Dining 

    Taste summer, celebrate spring or bask in a winter sun vacation — join memorable resort excursions and events year-round. I want to know more 

  • Fairmont Heritage Place Mayakoba is located approximately 30 miles/48 kilometers/40 minutes from Cancun International Airport (CUN).

    Car Rental
    Cars can be rented upon arrival at the Cancun International Airport. The travel agency located at the hotel (independent concession) is also available to assist you with your car rental - www.maritur.com

    Private Transfer
    Personal transfers are offered and can be arranged through the resort concierge or directly at the travel agency located at the hotel (independent concession) - www.maritur.com

    Parking
    All Fairmont Heritage Place Mayakoba guests have Parking included in their stay.

  • We have bundled together our most popular amenities and activities under one resort experience fee of USD 30 per adult (ages 18+), per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. Contact our Concierge to enjoy all these memorable experiences:

    $20 Credit to Sweet Spot at El Pueblito per room per stay*
    $25 Credit to Sports Activities (Yoga, Fitness Classes) per room per stay*
    $40 spa treatments credit per room per stay*
    Complimentary high-speed internet
    Complimentary Valet Parking
    24/7 on-property transportation via chauffeured golf carts
    Guided catamaran tour
    Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys*
    Beach volleyball, Beach games, and competitions
    On-property birdwatching boat tour*
    Use of bicycles throughout the resort
    Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts*

    *Some services are subject to schedule.
    *Some restrictions may apply

    Download our Special Activities Brochure 
    *Some Activities are subject to change.

  • The moment when traveling with a pet completes your life journey

    The hotel accepts Cats or Dogs less than 25 lb.
    Housekeeping has specialized cleaning processes for rooms with pets.

    Download our Companion Animals Policy

  • TOP TEN EXPERIENCES

    1. Indulge your senses in Willow Stream Spa with our local Melipona honey bee treatments
    2. Capture unique moments with the on-property birdwatching boat tours
    3. Ride a bike throughout the resort with your family
    4. Join to the Coral Reef Reforestation snorkeling activity
    5. Try our delicious chocolate chip ice cream cookie sandwich available at Brisas Restaurant
    6. Start your day with Yoga at the Beach
    7. Ask for a Habanero Margarita at Hix - Bar, Lounge & Terrace
    8. Take a walk to “El Pueblito” and try our Aldo’s Gelato exclusive flavors for Fairmont Mayakoba at Sweet Spot
    9. Go to the Camaleón Golf Course and play 18 holes or just book an induction lesson at the Pro-Shop
    10. Share your Fairmont Mayakoba experience and use our official hashtags. #FairmontMayakoba #FairmontMoments

  • Enjoy your family vacations with the amenities that our resort offers you.

    Restaurants:
    Kids Menu
    Baby chairs
    Complimentary dining for kids under five years old
    Diaper changing table in the bathrooms
    Coloring books and crayons
    In the pool and beach area, we offer popsicles, fruit popsicles, and ice cream

    Guest Rooms:
    Cradle
    Slippers (1+ years old)
    Bathrobe (4+ years old)
    Ollie Baby Kit, includes: bubble bath, hair wash, body lotion, cleansing soap, and a stuffed groundhog
    Baby's bathtub
    Baby bottle sterilizer
    Electric baby bottle warmer
    High Chair
    Diaper Pail
    Auxiliary benches to reach the sink

Guest Services

One day, the poolside chair beckons. On another, the Great Mayan Reef calls you to explore. Few residences in the world offer the wealth of services, scenery and hospitality of Fairmont Heritage Place Mayakoba, Riviera Maya.
  • Beauty Shop
  • Dining Offers for Children

Best of Two

Don't settle for less when you can have it all! Play golf in Riviera Maya PGA El Camaleón course and get pampered at our world-class Willow Stream spa, the choice is yours!

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El Camaleón

Like the chameleon, from which it takes its name, the course offers constantly changing views over 7,000 yards,  designed by golf great Greg Norman, is the home of world class tournaments.

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Willow Stream Spa

In the heart of a tropical jungle, surrounded by natural lagoons, you’ll find Willow Stream Spa at Fairmont Mayakoba—a mystical backdrop for an unforgettable spa experience that recalls the textures, colors and scents of ancient Mayan culture. In the shadow of the stones and trees the Mayans used to erect legendary monuments and temples thousands of years ago, you’ll find places to rest, reflect and find your energy. Download the ongoing activities.

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Renovation

From May 15th to December the spa, salon, and fitness center services will be relocated to guarantee the best experience for our guests.

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Destination Guide

Destination Guide

The Riviera Maya boasts the world's second-largest coral reef, which is easily reached from Cozumel, a short trip from Fairmont Heritage Place. 

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Dining

From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.

Hotel Reviews

Reviews

4.6/5

195 reviews

Unknown

Reviewed 2023-05-23

Big Improvements

There have been many improvements to the facilities in the Fairmont property. The new beach restaurants, the restaurants at the pool area and the facilities in the Fairmont hotel have all been replaced or improved. It was a long time in coming.

Bonnie

Reviewed 2023-05-12

Fantastic holiday

Beautiful location, outstanding service.

Kb

Reviewed 2023-05-12

No major issue except for construction noise.

B. T.

Reviewed 2023-04-12

Great resort, awesome staff, large accommodations, beautiful renovation at the Beach Club.

We booked the trip sort of last minute (two weeks out from Spring Break). We had stayed at Rosewood Mayakoba, Viceroy, and other spots through the years, and was unsure about Fairmont, but after visiting, we want to come back already! The staff was all really warm, welcoming, and smiled - made the family trip super fun and enjoyable. Leo (manager of Laguna), the entire Beach club staff, Eddy at the pool. Victor (driver), Alejandro at the beach, so many to thank. The Heritage was great - nice stock in the kitchen, would have liked some food in there upon arrival (something small) considering the price per night, but we used the grocery service which was good. We looked to book next year but prices seem super high - will they come down? Also, there are so many room options, would be good to know which are renovated vs. not renovated prior to booking a normal room at the Fairmont Mayakoba. Is that possible? Also, we usually go through Virtuoso but I feel like there should be a map and you can generally pick the area to book a room/suite, etc. Beach area is too general - what does that mean on the map? Would be nice to see a range of spots since there are so many and the room location is a big thing. Irene was an amazing Butler - we really enjoyed her warm customer service, do anything attitude, smile, and friendliness! She should get multiple stars for amazing work during spring break. She helped get our kids a pinata for her birthday!! Simply wonderful service. Thank you!! Would be great if Fairmont.com accepted crypto/digital assets via a payment provider,

R. R. D. L. T.

Reviewed 2023-04-11

Excellent place and service

P. P.

Reviewed 2023-04-09

Everyone is great and always helpful. Especially Jorge and Adnan. Everyone is very helpful and always smiling.

J. R.

Reviewed 2023-04-05

Good Stay

All was good

Unknown

Reviewed 2023-04-03

Great place, nice people

A wonderful holiday. Suite was beautiful, staff very nice.

Robert W. M.

Reviewed 2023-04-02

Great vacation spot

The Fairmont Heritage Place was fantastic. In addition, the resort was superior and the beach was out of this world. To that you add all of the other resorts and their restaurants, and this place is unique in all the world. The staff was fantastic and very attentive. It was one of the best vacations we have ever taken.

Ef…

Reviewed 2023-03-28

Beautiful amenities and good service

Had a wonderful stay with two families (including ours) in our 4br unit. The accomodations are exquisite and it was nice coming home each afternoon to a thoroughly cleaned unit (I think housekeeping had to be there two hours each day!). Being spring break where we come from (Texas) I was expecting a decent crowd on the beach but there was still plenty of capacity throughout the resort, which I think is be design and not a function of demand. We continue to come back to Fairmont Mayakoba because you can enjoy a vacation on the beach without feeling like a can of sardines, which is what I am used to on the beaches in Florida.

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