Welcome to
Fairmont Jasper Park Lodge

Caroline M.

Reviewed 2022-08-09

Annoying sound during the whole stay

We stayed in room 500 on July 27th, and we had to endure an extremely annoying wheezing sound that lasted throughtout the stay. There were breif interruptions only for this sound to come back. I resounded up until midnight or so and it went on again early in the morning. It resounded throught out the evening too. We had only one night and, despite the awesiome beautiful landscape, our stay was a totla flop. I tried to talk to the people at the front desk about this, but they said that someone took a look at the pump under the cabin and that someone would be back at 7 a.m. This was unacceptabe. The second person offered a $100 discount on a room that we paid $1400 for a one-night stay... during which we heard the annoying sound for more than 80 % of it. We feel robbed of our money.

Dick L.

Reviewed 2022-08-08

Great site, let down by service

The lodge was located on a fantastic natural site, with beautiful surroundings. There was however much left to be desired with respect to the quality of service on-site, with insufficient manpower to carry out daily cleans, untrained waiters/waitresses (who also burnt me with a hot pan). Given the very premium price, I frankly expected more.

Kelcey S. L.

Reviewed 2022-08-08

Excellent service

My last minute online reservation caused some issue at check-in, but Hamza and the team were able to get us our room and honor the reservation with a better rate and complimentary drinks while we waited

John A.

Reviewed 2022-08-08

We had a marvelous time staying at the Lodge ...the staff is great!!

Dr. V. G.

Reviewed 2022-08-08

No air conditioning causing sweltering nights X 3 and poor meal service

Although we enjoyed the amenities (the pool service in particular) during the day and the meal service at lunch our 1st day, we had a very disappointing experience. My meal at the Orso Trattoria - with the limited fixed menu, my main course was served without protein. The server apologized and I had to wait 20 minutes for a new dish with the protein. The chef came to apologize for the oversight but by then, my husband had finished his main course - and he had to wait for me to finish my entire main course. There was NO discount for this significant oversight/delay/poor experience in the meal service. The next day, we ate at The Great Hall for dinner and when we checked in at the reception desk, we were told we could sit in the bar but we would have to wait 40 minutes to order our meal because the kitchen was backed up. We decided to sit down and the server was all confused saying we could order immediately and checked in with the reception desk. He came back as said that 'we were confused and it only applied if we were waiting for a table.' We were adamant that this was NOT what was said to us. So we ordered our meals and then the woman from the reception desk came over about 15 minutes later and said we could now order our meals. We were shocked at the poor coordination and the customer blaming approach. Finally, the meat that I ordered was rare, not medium rare and again, had to go back to the kitchen. Another long wait for the meal that I ordered. I have stayed/dined at the Jasper Lodge and several other Fairmont's across the nation - and both dinners were below average experiences. Finally, I want to reiterate that spending >$700 per night in a hotel and having to sleep in a room that was >33 degrees Celsius 3 nights in a row is unacceptable. I have no words for how upsetting this experience was - not getting a good night sleep on a 3-week tour where we specifically booked our stay at the Lodge for R&R and some decadence. When I was checking out, I shared ONLY the experience about the sleeping and was offered a 25% discount - making our stays >$525 per night. Although I appreciated that - $175 per night cannot replace the limited to no sleep for 3 consecutive nights at a Fairmont hotel where one should expect a 9-10/10 experience. I have enjoyed staying at Fairmont's in 5 provinces across Canada and I know that we are coming out of a pandemic, but the less than ideal service/server's experience and the lack of empathy and/or solutions for the sweltering nights does not meet the Fairmont standard or brand. I am deeply disappointed with the investment we made in that 3 night stay and our poor experiences of quality in terms of food service and room temperature. Especially when NO housekeeping services were available for the 3 nights. I really think that the Jasper Lodge needs to re-think it's business model when charging such extremely high rates. I would like further consideration and an apology for this disappointing stay.

Unknown

Reviewed 2022-08-08

Well located but over-priced

Our Cabin room was fine, though not unexpectedly it lacked effective air-conditioning. Unfortunately we were there during a hot spell. Staff were great, food OK, location very good, especially for exploring Maligne Lake area. Another couple traveling with us had much poorer experience as their Lodge room was not ready until 2+ hours after the 4:00 pm check-in time, and they had only a fan to cool their very hot room. So our friends experience affected ours.

Willard K.

Reviewed 2022-08-08

Fair. Room was very hot

Gregory M. O.

Reviewed 2022-08-08

Another wedding anniversary stay at JPL

Kim

Reviewed 2022-08-07

Lake side view

The accommodations were lovely. Great view of mountains and the lake. Easy walk to the main lodge for breakfast, lunch and dinner. Nice to be able to walk around the lake and see some wildlife. The only reason I didn't give this a 10 star review is because we were there during one of the hottest times of the summer and there is no air conditioning. The fan just wasn't enough. Hard to get a full nights sleep when it's hot and no wind to cool the room off. Employees are quite helpful and extremely friendly. Enjoyed our stay.

Megan T.

Reviewed 2022-08-07

Wonderful Summer Stay

I truly don't believe that words can describe the experience I had at the Fairmont Jasper Park Lodge, however I will try my best. I have never stayed in a Fairmont before and was awed by the stunning, magical beauty when I saw Jasper Park Lodge in the winter. As a surprise to my sister and brother in law (who we haven't spent time with my husband and I since before covid), I booked two rooms well in advance. The booking process was very easy and I was pleased to see photos of the rooms and a detailed description of what the rooms had to offer, along with what Jasper Park Lodge had to offer guests. When I arrived to check in, the concierge was very friendly and was able to assist me with describing the map (to which I was given a copy), where my room was located, and which of my two rooms had the amenity package I had ordered for my sister and brother in law. I was given a Welcome package and was graciously welcomed by the concierge to the lodge. When we arrived at the rooms, the rooms were stunning. The rooms were very clean, had modern furniture, very comfortable beds and linens, a supplied robe, umbrella, coffee maker and kettle, and a completely renovated bathroom with a walk in shower. The amenity package (cupcakes, charcuterie and wine) was arranged beautifully in the one room and tasted as good as it looked (they were nice enough to share). The views from our rooms was stunning and looked like something that would be seen in a postcard or a painting. We explored the grounds at JPL and we were pleased that it was so clean and well taken care of. We enjoyed breakfast and supper at the Emerald Lounge and all of our food and service was wonderful. The pool, hot tub, steam room, and sauna were every relaxing and just what we needed after a day of hiking. The locker rooms at the pool had great amenities supplied like shampoo, conditioner, body wash and lotion, shave cream, mouth wash, Q-tips, cotton swabs, and a blow dryer. Upon exploring the belly of the old lodge, we checked out the Mountain Galleries which had absolutely beautiful artwork and I was so happy to see a Fairmont store where I bought a few things to feel like I brought a piece of the JPL home. Jasper Park Lodge has become my all time favourite place to stay and I cannot wait until I stay here again!