As always, caring for you is our top priority, and our property is ALLSAFE certified with some of the most stringent cleaning standards in the hospitality industry. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, visit
ALLSafeandWell.com.
To help minimize the COVID-19 spread, the secretary of tourism has reduced the business capacity. As a result, some areas are closed. For information related to restaurant
updates and areas temporarily closed, visit our
guest directory.
Please help us prevent the spread of COVID-19; masks covers are mandatory in enclosed public areas; Lobby, gym, Kids Club, and Willow Stream Spa. No pool or open spaces are required on the beach, but social distancing is still part of the protocols.
You safety is first *safety protocols. Learn MoreFairmont Mayakoba obtains the
certificate in health protection and prevention granted by the Mexican Ministry of Tourism. The Guest Assist Program provides assistance and guidance to national and foreign tourists who visit the state of Quintana Roo in situations that affect their physical integrity or personal property. To know more,
click hereIn May 2020, Accor announced an innovative strategic partnership with AXA, a world leader in insurance and assistance, to provide medical assistance to guests at all 5,000 Accor hotels worldwide, beginning in July 2020.
The Riviera Maya boasts the world's second largest coral reef, which is easily reached from Cozumel, a short trip from the resort. The warm, gentle Caribbean currents ensure the area is a popular destination for scuba diving and snorkeling.