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Welcome to the official website of Fairmont Mayakoba!
The luxury AAA-5 Diamond and Preferred by Nature, Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 hectares of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline, 30 miles from the Cancun International (CUN) airport, near the town of Playa del Carmen.
#FairmontMoments #FairmontEats #MeetMeInMayakoba
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The Riviera Maya boasts the world's second largest coral reef, which is easily reached from Cozumel, a short trip from the resort. The warm, gentle Caribbean currents ensure the area is a popular destination for scuba diving and snorkeling.
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Accor announced an innovative strategic partnership with AXA, a global leader in insurance and assistance, to provide medical support to guests across the 5,000 Accor hotels worldwide.
Guest Assist provides assistance and guidance to domestic and foreign tourists visiting the state of Quintana Roo, in situations affecting their physical integrity or personal property. Please visit this link. Fairmont Mayakoba obtains the certificate in health protection and prevention granted by the Ministry of Tourism of Mexico.
Guest Room
458 sq.ft. to 504 sq.ft. / 43 sq.m to 47 sq.m
One king bed or two queen beds. Mangrove view.
One king bed or two queen beds. Water canal view.
436 sq.ft. to 480 sq.ft. / 41 sq.m to 45 sq.m
One king bed or two queen beds. Garden View.
One king bed or two queen beds. Resort View.
587 sq.ft. / 55 sq.m
Two queen beds. Butler Service.
Guest Rooms
One king bed or two queen beds. Water canal or garden view
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Check-in 3:00 PM - Check-out 12:00 PM .
Fairmont Mayakoba is located approximately 30 miles/48 kilometers/40 minutes from Cancun International Airport (CUN).
Private TransferPersonal transfers are offered and can be arranged through the resort concierge or directly at the travel agency located at the hotel (independent concession) - www.maritur.com
Valet ParkingAll Fairmont Mayakoba guests have Valet Parking included in their stay (one car per room) Hotel Visitor rate is $80 pesos per day, per car, tax included Fairmont Mayakoba does not have self-park parking lots.
We have bundled together our most popular amenities and activities under one resort experience fee of USD 30 per adult (ages 18+), per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. Contact our Concierge to enjoy all these memorable experiences: $20 Credit to Sweet Spot at El Pueblito per room per stay*$25 Credit to Sports Activities (Yoga, Fitness Classes) per room per stay* $40 Credit for a Relaxing Massage at the Fairmont Spa per room per stay* (Not applicable in Body Treatments, Facials or Beauty Salon Services)Complimentary high-speed internetComplimentary Valet Parking24/7 on-property transportation via chauffeured golf cartsGuided catamaran tourUse of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys*Beach volleyball, Beach games, and competitionsOn-property birdwatching boat tour*Use of bicycles throughout the resortTransportation to El Pueblito, El Camaleon, and other Mayakoba resorts*
*Some services are subject to schedule.*Some restrictions may apply
The moment when traveling with a pet completes your life journeyThe hotel accepts Cats or Dogs less than 25 lb.Housekeeping has specialized cleaning processes for rooms with pets.
Download our Companion Animals Policy
TOP TEN EXPERIENCES1. Indulge your senses in Willow Stream Spa with our local Melipona honey bee treatments2. Capture unique moments with the on-property birdwatching boat tours3. Ride a bike throughout the resort with your family4. Join to the Coral Reef Reforestation snorkeling activity5. Have a drink at Cielo Rooftop overlooking the Mexican Caribbean6. Start your day with Yoga at the Beach7. Ask for a Habanero Margarita at Brisas Terrace8. Take a walk to “El Pueblito” and try our Aldo’s Gelato exclusive flavors for Fairmont Mayakoba at Sweet Spot9. Go to the Camaleón Golf Course and play 18 holes or just book an induction lesson at the Pro-Shop10. Share your Fairmont Mayakoba experience and use our official hashtags. #FairmontMayakoba #FairmontMomentsDownload our Resort Map
Download the full Mayakoba complex brochure
Enjoy your family vacations with the amenities that our resort offers you.Restaurants: Kids MenuBaby chairsComplimentary dining for kids under five years oldDiaper changing table in the bathroomsColoring books and crayonsIn the pool and beach area, we offer popsicles, fruit popsicles, and ice creamGuest Rooms: CradleSlippers (1+ years old)Bathrobe (4+ years old)Ollie Baby Kit, includes: bubble bath, hair wash, body lotion, cleansing soap, and a stuffed groundhogBaby's bathtubBaby bottle sterilizerElectric baby bottle warmerHigh ChairDiaper PailAuxiliary benches to reach the sink
For meeting planners, producers or anyone organizing an event, we provide expertise, unparalleled customer service, and a comprehensive range of services, including thematic content creation and management, production, staging, audiovisual and other services.
Download our meeting brochure
Like the chameleon, from which it takes its name, the course offers constantly changing views over 7,000 yards, designed by golf great Greg Norman, is the home of world class tournaments.
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The continued renovation will also include a transformed spa, salon, and fitness center. The reimagined spa and salon will become the largest salon in Mayakoba, featuring all-new furniture, a brand-new front desk, state-of-the-art massage beds, and more. In addition, as a new amenity, a botanical garden will allow guests to choose their own herbs for their treatments while learning about their benefits to the body.
From May 15th to December the spa, salon, and fitness center services will be relocated to guarantee the best experience for our guests.
The Riviera Maya is a region located in the southeast of Mexico along the coast of the Caribbean Sea.
The region of Riviera Maya is famous for its miles of soft beaches, Mayan ruins, and world-class scuba diving. For the adventurous, the recreational activities are endless such as scuba diving with electric rays among giant sponges and stony corals, ziplining over beautiful jungles, jetskiing miles across the Caribbean waters, and swimming with dolphins at Delphenus in Playa del Carmen. Visiting cenotes is another experience unique to this area. Cenotes are sinkholes filled with fresh water, typically found in caves that the Mayans believed were sacred places.
TOP 10 DESTINATIONS
From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.
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Event
The luxury Fairmont Mayakoba Riviera Maya is located in the Mayakoba resort community and provides a spectacular setting for unforgettable meetings.
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When it comes to Mexico destination weddings, Fairmont Mayakoba Riviera Maya resort is the ideal scenario for out of the ordinary celebrations.
A picturesque venue for a special occasion with a wealth of flexible function space, Fairmont Mayakoba is the ideal venue for any special occasion.
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4.5/5
Reviewed 2023-03-25
This was a lovely clean setting in a tropical paradise with great food and drinks. Majority of the stay was a 5 star premium (room, food, cocktails, buffet, & room service). There were a few negatives - service at Hix was slow (same experience the 5 times we were there when it was busy and not busy). Impossible to get the boat ride and into some restaurants with many days notice.
We really enjoyed our stay, property was beautifully maintained and peaceful with an abundance of wildlife. However, poolside seating and beachside loungers are always full and difficult to find seating. Golf carts tend to be very fast on the roads and do not always yield to pedestrians. Food is of excellent quality (highly recommend Tauro), and service is spot on 75% of times. Room service removal can be very slow. Coral suite beachside was gorgeous, spacious and quiet.
I attended my sons wedding and was very happy with the beautiful grounds and wonderful casitas. The food was exceptional and the wedding turned out perfectly. Thank you for making this such an amazing event!
Reviewed 2023-03-24
Not happy with the experience, hidden fees and the absurd prices of food.
We had a fairly large group of families visit to celebrate my 40th birthday. Overall, we had a wonderful time at the resort and appreciated the accommodation of putting us all fairly close to each other as well.
Reviewed 2023-03-22
My family arrived with very high expectations and unfortunately these expectations were not met in a few areas. Upon arrival the key machine was broken, and we were not given keys. The front desk told us they would deliver them to us any where on the property and stated they would call me when the keys were ready. I never received a call and had to follow up with the front to have them deliver keys to one of my rooms (we had joining rooms). In the one of the rooms, the TV mount was broken and the TV was hanging off the wall. The fridgerator was not cooling because the door was warped. Light bulbs ion the room were burned out and two hooks on the wall in the bathroom were falling off the wall. My first impression of the room was not a good one given all the issues. Fortunately, after 2-3 calls to the front desk, using the app, and talking with maintenance, these issues were fixed. The service at the restaurants and pools was average. Slow even with minimal crowds. Overall it was an average experience.
Reviewed 2023-03-21
This was our second Spring Break in a row to come to Fairmont Mayakoba with our son and 20 other families. The Fairmont is beautiful and we all had a great time. My complaint lies in the dining reservations and confirmation process, which were atrocious this year. Since we were a big group (24), we wanted to start early (6 months ago) to book dining reservations. At first the Concierge at the hotel said we could not book that far in advance, only 2 weeks in advance. Given our size group and how busy the hotel is during Spring Break, I communicated to the Concierge that would not work. Our communications were all through email. I did not hear back until a week later and it was from a different Concierge associate who said we could go ahead and book dining that far in advance. I had a couple of questions which I replied to the Concierge to get guidance on the restaurants. I sent several follow up emails (all to the same Concierge email address). I heard nothing back until 1 month later when a very accommodating (and different) Concierge reached out to me. Unfortunately I had to explain everything again to him. I heard nothing back on the confirmations for a couple more weeks, then a completely different Concierge responded to me to confirm the reservations, but used a very old email which wasn't even the current plan that the most recent Concierge had confirmed with me. So, I had to start all over again. A month before our departure I had one of our Spanish speaking friends in our travel group call the Concierge desk with me directly to confirm. The Concierge repeated everything back correctly over the phone and said they'd send the correct Confirmation email to both of us. We didn't receive an email back, so the friend called again the next day and spoke to them in Spanish. They finally sent the correct confirmation email to us. When I arrived at the hotel to check in, the Front Desk gave me a copy of the correct dining confirmation. Three hours later, after check in, I was at the beach and got an email from the Concierge on duty that if I didn't pick a pre-set menu the restaurants would cancel all the reservations for two of our dinner nights. This was for 24 people! I only had my phone so I couldn't even read the pre-set menu options plus the rest of our group had not arrived yet, so I could not get input on food allergies, etc. We had made reservations months ago and the restaurants knew we had a large group. Why did they wait until we arrived to tell us we had to have a pre-set menu? And then threaten to cancel the reservations if I did not pick a menu that night?!? We are frequent Accor members and could choose anywhere to stay. We choose Fairmont because of the accommodations and service of the Fairmont chain, but this was completely unacceptable. There was finally a very accommodating Concierge on duty, Elmer, who straightened everything out with the restaurants and even hand delivered the new Confirmation to me at the beach the next day. He was terrific. Outside of Elmer, this was an incredibly frustrating and upsetting experience for the first few days of our vacation and atypical of Fairmonts I normally stay in. In fact several other guests (with much smaller groups) got the same email and phone calls from the Concierge the day of their dining reservations with the same demands from the restaurants in doing pre-set menus - late notice. The Fairmont Mayakoba MUST rectify this issue with the restaurants or guests will not return to this location.
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