Willow Stream Spa at Fairmont Mayakoba, Riviera Maya

Willow Stream Spa, Overview

In the heart of a tropical jungle, surrounded by natural lagoons, you’ll find Willow Stream Spa at Fairmont Mayakoba—a mystical backdrop for an unforgettable spa experience that recalls the textures, colors and scents of ancient Mayan culture. In the shadow of the stones and trees the Mayans used to erect legendary monuments and temples thousands of years ago, you’ll find places to rest, reflect and find your energy.

Willow Stream Spa

Willow Stream Spa Services

Enjoy an invigorating massage under the leafy canopy of our private treatment rooms, overlooking the treetops of the mangrove forest. Spend time with your loved one, being pampered side by side in our breathtaking spa suite. Between treatments, the beautiful Mexican gardens, outdoor Swiss showers and whirlpools of our men’s and women’s locker rooms will delight your senses. On the rooftop, ease your muscles with the healing waters of our signature vitality pool, or take a refreshing dip in our sea-mineral soaking pool.

You’ll find unique treatments and experiences based on local tradition and flora, ranging from Willow Stream signature experiences to uniquely Mayan traditions featuring local herbs, essential oils and extracts. Whichever you choose, the healing touch of our Willow Stream therapists will guide you to rediscover your energy.

Spa arrival and etiquette
We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time.

Willow Stream is an adult sanctuary. Guests must be 18 years or older. For your peace and privacy, cell phones, cameras and other electronic devices are not permitted.

For more information or to make a reservation at the spa, please call +52 984 206-3088 ext. 560 or email us

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Willow Stream Spa Facilities

Spa experience
Willow Stream Spa experiences last at least an hour. We want you to take the time you need to find your energy. Spa access to our relaxation areas is complimentary with the purchase of most spa services, excluding Salon services. Daily spa access to our relaxation area without the purchase of a spa treatment is US$45 for hotel guests or twilight spa access (after 6:00 p.m.) is available for US$29.

Hours of Operation

Willow Stream Spa at Fairmont Mayakoba is open seven days a week.

  • Beauty Salon from 8:00 a.m. to 8:00 p.m.
  • Spa facilities from 7:30 a.m. to 8:30 p.m.
  • Men's and women's locker area from 7:30 a.m. to 8:30 p.m.
  • Fitness Center from 6:30 a.m. to 9:00 p.m.

Reserve in advance:
Mexico: 01 984 206 3038
USA and Canada: 1 800 540 6088
For group spa reservations: email us

Spa Environment

Willow Stream spa is an adult sanctuary and all guests must be 18 years of age or older.

Salon services are offered for guests aged 15 or under.
For the safety of our teen guests, spa service for guests aged 5 to 17 is at the discretion of the management after a “Health History and Consent Form” is completed by a parent or guardian. A parent or guardian must be present for the full duration of the services and minors must be properly attired at all times. Without exception, the spa's personnel cannot supervise minors. Please note that minors (of any age) are not allowed in the wet areas, including saunas, steam rooms, or relaxation areas.

In order to achieve maximum relaxation, cell phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we’ll be happy to assist you.

Spa Arrival and Etiquette

We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewelry and valuables in your room´s safety box or in hotel´s safety deposit box.

Health Matters

Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical-history form upon arrival, so we can better customize your experience to your needs.

Spa Attire

You will receive a robe and sandals to wear during your time at the spa, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in all public areas of the spa.

Spa Experience Coordinators

Whether in the spa or by phone, all of our Spa Experience Coordinators are available to assist you in customizing your own personal experience — from planning your treatments to answering your questions to addressing any concerns.

Cancellation Policy

If you must reschedule or cancel any spa appointment, please notify the spa at least four hours in advance to avoid being charged for the service. Cancellation of a package requires at least 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Willow Stream Spa Fitness

Facilities at the fully equipped Willow Stream Spa Fitness Center at Fairmont Mayakoba include:
Electronic cardiovascular equipment
An aerobic floor and media wall
Free weights and variable resistance machines
Gym instructors are available to assist guests train.

Fitness center access

Fitness Center access ss included in our resort fee. Minimum age to use of our spa facilities is 18 and 15 for the fitness center.

Please note:
Guests 16-17 must provide a signed authorization from their parents to access the Fitness Center
Teens aged 15 must provide a signed waiver from their parents, and must be accompanied by a parent while at the Fitness Center.
For your peace and privacy, cell phones, cameras and other electronic devices are not permitted.

For more information or to make a reservation at our Riviera Maya Fitness Center, please call +52 984 206-3088 ext. 560 or email us.

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Fairmont Mayakoba

The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.