Willow Stream Spa at Fairmont Mayakoba, Riviera Maya

Willow Stream Spa, Overview

In the heart of a tropical jungle, surrounded by natural lagoons, you’ll find Willow Stream Spa at Fairmont Mayakoba—a mystical backdrop for an unforgettable spa experience that recalls the textures, colors and scents of ancient Mayan culture. In the shadow of the stones and trees the Mayans used to erect legendary monuments and temples thousands of years ago, you’ll find places to rest, reflect and find your energy.

Our Products 

Massada
Massada is a benchmark in natural and mineral cosmetics, # 1 in Spain, thanks to its complete range of highly effective products formulated with the best from nature. Massada offers products that combine organic biotechnology with own exclusive extracts and differential treatment lines, which allow body and mind to unite the harmony of beauty and health. All formulas have a high concentration of natural ingredients of plant and mineral origin. The extracts are made with the highest quality,using procedures validated by Ecocert, thus preserving the active ingredients in their purest state.

[Comfort Zone]
[Comfort Zone] was born in 1996 as a brand dedicated to the world of professional cosmetics from the vision of its founder, Doctor Davide Bollati, a pioneer in the field of sustainable beauty and current president of the Davines Group. Its mission is to cultivate beauty, inside and out of people, and to promote a conscious lifestyle. Taking care of the skin, body and soul with solutions based on science, offering unique experiences and looking after people and the planet; they select the best ingredients of natural origin, high-tech molecules and the most advanced vehicle systems. Animal derivatives, silicones, mineral oils, parabens, artificial colors and any other ingredient that can be aggressive for the skin and the environment are not used.

FarmHouse Fresh
It is a line of sustainable facial and body care, created in 2005 in Mckinney, Texas, USA, that uses powerful botanical extracts, 100% organic, derived from fruits, vegetables, and milk from farms throughout the USA. Combining skincare solutions with botanical ingredients to bring to life personalized products that are served "From Farm to Spa Treatments", inspired by plant nutrition for immediate results. Everything is carefully packed by hand with recyclable materials.

Mayan Health Care
The Natural Benefits Cosmetics laboratory was founded in March 2005, produces and distributes cosmetic products created with natural ingredients that seek well-being through phytotherapy. Its knowledge of Phytochemistry is essential in the manufacture of products, the selection and use of plants and their properties for the benefit of skin care. The brand integrates the model of respect for life, passion for what they do, honesty, responsibility and loyalty.

Willow Stream Spa

Willow Stream Spa Services

Enjoy an invigorating massage under the leafy canopy of our private treatment rooms, overlooking the treetops of the mangrove forest. Spend time with your loved one, being pampered side by side in our breathtaking spa suite. Between treatments, the beautiful Mexican gardens, outdoor Swiss showers and whirlpools of our men’s and women’s locker rooms will delight your senses. On the rooftop, ease your muscles with the healing waters of our signature vitality pool, or take a refreshing dip in our sea-mineral soaking pool.

You’ll find unique treatments and experiences based on local tradition and flora, ranging from Willow Stream signature experiences to uniquely Mayan traditions featuring local herbs, essential oils and extracts. Whichever you choose, the healing touch of our Willow Stream therapists will guide you to rediscover your energy.

Spa arrival and etiquette
We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time.

Willow Stream is an adult sanctuary. Guests must be 18 years or older. For your peace and privacy, cell phones, cameras and other electronic devices are not permitted.

For more information or to make a reservation at the spa, please call +52 984 206-3088 ext. 560 or email us

Willow Stream Spa Offers

The experiences of the Willow Stream Spa takes at least one hour. We want you to choose the time you need to find your energy. Access to the spa relaxation areas is offered as a courtesy service with most of the spa services, except for the beauty salon services. Access to the spa relaxation areas throughout the day for hotel guests.

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Willow Stream Spa Facilities

Spa experience
Willow Stream Spa experiences last at least an hour. We want you to take the time you need to find your energy. Spa access to our relaxation areas is complimentary with the purchase of most spa services, excluding Salon services. Daily spa access to our relaxation area without the purchase of a spa treatment is US$39 for hotel guests.

Hours of Operation
From 8:00 am to 8:00 pm

Willow Stream Spa at Fairmont Mayakoba is open seven days a week.

Spa facilities from 8:00 a.m. to 8:00 p.m.
Fitness Center from 7:00 a.m. to 8:00 p.m.


Reserve in advance:
Mexico: 01 984 206 3038
USA and Canada: 1 800 540 6088
For group spa reservations: email us (myk.spagroupreservations@fairmont.com)

Spa Environment

Willow Stream spa is an adult sanctuary and all guests must be 18 years of age or older.

Salon services are offered for guests aged 15 or under.
For the safety of our teen guests, spa service for guests aged 5 to 17 is at the discretion of the management after a “Health History and Consent Form” is completed by a parent or guardian. A parent or guardian must be present for the full duration of the services and minors must be properly attired at all times. Without exception, the spa's personnel cannot supervise minors. Please note that minors (of any age) are not allowed in the wet areas, including saunas, steam rooms, or relaxation areas.

In order to achieve maximum relaxation, cell phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we’ll be happy to assist you.

Spa Arrival and Etiquette

We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewelry and valuables in your room´s safety box or in hotel´s safety deposit box.

Health Matters

Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical-history form upon arrival, so we can better customize your experience to your needs.

Spa Attire

You will receive a robe and sandals to wear during your time at the spa, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in all public areas of the spa.

Spa Experience Coordinators

Whether in the spa or by phone, all of our Spa Experience Coordinators are available to assist you in customizing your own personal experience — from planning your treatments to answering your questions to addressing any concerns.

Cancellation Policy

If you must reschedule or cancel any spa appointment, please notify the spa at least four hours in advance to avoid being charged for the service. Cancellation of a package requires at least 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Willow Stream Spa Fitness

Facilities at the fully equipped Willow Stream Spa Fitness Center at Fairmont Mayakoba include:
Electronic cardiovascular equipment
An aerobic floor and media wall
Free weights and variable resistance machines
Gym instructors are available to assist guests train.

Fitness center access

Due to new requirements about Covid-19, a reservation is required at Willow Stream Spa Fitness to maintain healthy distance standards. The tolerance time to arrive in 10 minutes, and after this time, the place will be released for use by other guests.

Fitness Center access ss included in our resort experience fee. Minimum age to use of our spa facilities is 18 and 15 for the fitness center.

Please note:
Guests 16-17 must provide a signed authorization from their parents to access the Fitness Center
Teens aged 15 must provide a signed waiver from their parents, and must be accompanied by a parent while at the Fitness Center.
For your peace and privacy, cell phones, cameras and other electronic devices are not permitted.

For more information or to make a reservation at our Riviera Maya Fitness Center, please call +52 984 206-3088 ext. 560 or email us.

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Discover other interests in Fairmont Mayakoba

Fairmont Mayakoba

The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 hectares of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.