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Fairmont Le Château Montebello

Lucy M.

Reviewed 2022-09-29

Exceptional staff! / Corporate retreat

We went to Chateau Montebello for a corporative retreat in which I had an important role in organizing. I must say, that every person I have dealt with from the hotel to realize this event was a pleasure to work with. Professional, courteous throughout, and solution ready. I am particularily fond of the massive, yet cozy lobby adorned with a giant fire place as a focal point which can be seen and appreciated from all angles. -a very pleasant stay overall.

Nicolas G.

Reviewed 2022-09-29

Needs facelift

Although the site is beautiful, the hotel itself is very old, outdated. The staff is friendly, efficient. Prices are too steep.

John

Reviewed 2022-09-29

Always a luxurious stay but increasingly pricey

We have been coming here annually for 20 years. It’s a wonderful resort but has become excessively expensive and the quality has slowly declined. Multiple weddings on weekend days are eroding the experience for other guests, especially evening party noise well past midnight. When we stayed there both pools were closed. Since the indoor pool had to be closed for maintenance and it was a warm late September weekend, the outdoor heated pool could easily have been kept open. I’m fact , it was advertised as open on their website and emails , but was not. The $35 mandatory activities daily fee (on top of the $380 plus many taxes room rate) was not justified given how few things were operating. Staff shortages were obvious all over the resort but full prices were charged. The breakfast buffet is good but not excellent as it once was. The price charged for breakfast was fair. Dinner was overpriced for what it was. Entrees were in the $35 to 70 range. We often eat one dinner at the resort and others in town , just a beautiful 15 min pathway walk away. Good food and much better value. We do like that only hotel guests are now allowed on the property. The bus tours and bikers that used to hang out in the lobby detracted from the guest experience.

Abigale

Reviewed 2022-09-29

Beautiful location

We stayed three nights in the fall for a girls' weekend and had a lot of fun. It was nice to have a mix of active and relaxing things to do - we went biking, walking, sat by the fire, played board games, went in the hot tub, and had coffee by the river. The building is stunning and it was so lovely to relax in the main lobby area by the fire. The staff were also friendly and helpful. We spent a bit of time in the town of Montebello, although there was less to do there than we expected. We thought there would be more local artisans and shops like that, but there were only a few. A morning walk through town was more than enough time to see the interesting parts. A couple of downsides: - There were a lot of weddings (5 that we counted during our 3-night stay), so we had to be careful not to get in their way. The music was also quite loud at night. - We had 3 people in our room but there were only 2 of everything (coffee cups, wine glasses, robes). When we asked at the desk, they provided an extra of everything, but then as soon as someone cleaned the room they reset it back to 2 and we had to request everything again.

Qa

Reviewed 2022-09-28

Had to cancel vacation plans because there was no heat. Also the deluxe room offered zero privacy - I could hear word for word the conversations next door as well as their tv. Spent my entire time at the hotel managing the hotel - front desk said they have would have my luggage sent up. They did not do this - had to go pick it up myself after waiting. Reported heat issue at 1:00 and left the room. When I returned at 6 - had to call again about the heat. Engineer arrived - had to eat dinner while he was there. Could not shower as I had to wait for the engineer to return downy the evening g on google trying to make new plans and salvage vacation/work commitments. The entire stay was a disaster.

Kate

Reviewed 2022-09-28

Good stay for a wedding.

Went to Montebello for a wedding, overall a nice experience. We expected more from the rooms: one of the bed sheets had a black stain on it. Since it was late, we did not call reception. Reserved the room for 5 people, but only three pods of coffee and not enough towels. Breakfast was great - our server was Carl.

Laurent S. S.

Reviewed 2022-09-28

10

Well, it was my son's wedding and in my 77 years of life, I have never been to a Hotel so nice and welcoming in my life. The service was excellent, the dinner was out of this world, and our room was fabulous Congratulation to all the personnel, you are doing a fabulous job.

Mark C.

Reviewed 2022-09-27

Great hotel with amenites

Stayed at Montebello for 2 nights on a golf trip. It was great. The resort is nicely located, on the water, has great amenities and is well rounded having numerous activities such as bikes, indoor and outdoor pool, tennis courts and gym. The food and beverage was well though out and appropriate for the type of outing.

Scott

Reviewed 2022-09-27

Some Questionable

We had paid for the Stay and Dine package (which includes all gratuities). While most of the staff during our stay were friendly and professional, our server on Friday evening literally chased us through a busy dining room to demand a tip. When we explained that our gratuities were already included, she continued to argue with us, causing a very uncomfortable scene. We understand the importance of proper tips, our sons both work in the service industry. But we felt it disingenuous to have had gratuities already prepaid from us up front and then demand further tipping on top of that. As it was our last dinner, last evening, it left us feeling a little sour about what otherwise had been a nice vacation.

Unknown

Reviewed 2022-09-27

Service was excellent and food was very good. The room however needs an upgrade the carpet was stained and the furniture had stains as well.