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Fairmont Le Château Montebello

Unknown

Reviewed 2022-08-12

Wonderful family vacation

Unknown

Reviewed 2022-08-12

Good stay with everything we needed.

The room was ready upon arrival and everything that was needed was accessible in the room. It was clean, well kept, and well stocked.

Diana

Reviewed 2022-08-10

Old musty room

The first room we entered smelled very old and musty. We moved to a new room and the smell was less bad. Due to the humidity the carpeted floors felt damp and unpleasant. The decor is very dated and I was shocked with how old and basic the bathroom was; definitely not the the Fairmont quality I am used to. The pool area was nice, however a large group of drunk young adults were loud, spilled their drinks into the hot tub, and were vaping. It was an extremely unpleasant experience and not relaxing at all. The gym has minimal equipment and is very old; it was also extremely warm as if the AC wasn’t working. Dinner was alright, but overpriced. Breakfast was pretty good and not too expensive. Overall this property has potential, but I do believe it’s overpriced for the quality and location of the accommodations. Will not return.

Kevin

Reviewed 2022-08-10

Very nice stay

A nice stay for our family of 10.

Mc

Reviewed 2022-08-09

Hotel was great / food not so

Accommodation and service for the accommodation was wonderful, top marks. However the restaurant dinner menu was lacking the 5 star that this resort boasts.

Sarah

Reviewed 2022-08-09

First time stay at le chateau

Family vacation in beautiful montebello. We loved the history and charm of the hotel. Kids were 2 and 5 and the pool was very cold. Our son wouldn’t get in. Our stay would have been much more enjoyable if they heated the pool. Great activities for the kids otherwise. We enjoyed the playground, mini golf and remote control car racing. The food service at dinner was extremely slow and portions/options were limited, but we did enjoy the breakfast buffet. If they heat the pool we will definitely be back, otherwise it’s too cold to swim.

Tom

Reviewed 2022-08-09

Overall good, one issue is with volume and genre (think Ibiza) of music at pool starting at 10:30 in the morning.

Lori C.

Reviewed 2022-08-09

Glampling

Our stay at the Fairmont was more like a Fairmont meets Disneyworld experience. The surroundings were lovely. The food was pricey, but excellent. And the many experiences that were offered were like being at camp. It would have been great except for the very bad acoustics in the building and the many gnats on the property. We would hear children talk thru our vent until well past midnight. Also awaken by kids running down the halls very late at night and very early in the morning. The beds were very squeaky and so were the floor boards. The bathroom was really too small to turn around in, especially after 3 days of dirty towels. And when we played tennis outside, gnats flew into our face constantly. Other than that, we had a nice time.

Unknown

Reviewed 2022-08-09

Nice location and grounds

Poor check-in. We arrived at approximately 3PM and were told our room was ready and just needed to be inspected. The front desk person spoke to someone while I was standing there and I was told it would be a matter of minutes because that person was going to inspect it right away. They took my cell number and told me they would text or call when the room was ready. We waited in the lobby and after more than 3/4 of an hour I approached the front desk again and was told "oh yes, your room is ready", however no text or call. They left us sitting there with no apparent concern and it was not at all busy.

Alessandro L.

Reviewed 2022-08-09

Poor Service for the amount we paid

For the amount paid on drinks, lunch and the stay, everything was overpriced for the quality that wasn’t even good as per our standards. We waited over an hour for our food and it wasn’t even delicious. The burger we had was very dry and made my stomach hurt. My husband was trying to find me at lunchtime and the maître D was very rude to him and not helpful at all. I think it was because he was dressed casually with t shirt and cap etc.