Welcome to
Fairmont Le Château Montebello

Unknown

Reviewed 2023-01-22

Part of a corporate retreat.

K

Reviewed 2023-01-22

Beautiful

The hotel and the staff were fantastic. Above and beyond service. However, I’d did get food poisoning from the tartare. Would have been a 10/10 if not for that.

John

Reviewed 2023-01-22

The property was run down; restaurants were closed; staff were rude and unhelpful, our room was dirty and the bathroom ceiling was crumbling...and it's become very expensive. Definitely not good value for money.

The moment you arrive you sense something is off. The front door is dirty, scuffed and worn. The lobby carpets and filthy and very dated. Staff look sloppy and not well trained.

Unknown

Reviewed 2023-01-19

Nice stay

We came and stayed for just over 22 hours. We live in Ottawa and haven’t been to the Montebello for three years. It is a place we love to visit.

Larry

Reviewed 2023-01-18

Neat experience

The feel of a back woods cabin, with lots of activities and ability to relax in a hotel but way more expensive!!!

Lori

Reviewed 2023-01-17

Good stay

Overall, we were very happy with our one night stay at the Fairmont Chateau Montebello. Check in was easy and efficient, our room was clean and well-appointed, the bed was comfy and we had a good sleep. The grounds are beautiful, we enjoyed a nice long walk along the ski trails and next time, would make time to partake in some of the included activities like cross-country skiing. The only disappointment was our dinner at the restaurant....I ordered the mahi mahi (substituted by the restaurant because there was no cod available) and it was really without flavour which was disappointing as I had high hopes for an excellent meal. Other than that minor issue, we had a wonderful night away and I would definitely recommend this hotel to friends and family.

Jana B.

Reviewed 2023-01-17

Letdown

Beautiful location, but the room was an issue, with wallpaper coming off near the sink, dirt next to the tub, and the toilet holder that came off. Thank goodness for the indoor pool. With our 6 year old boy, we were totally letdown by the game room, that had train tracks that did not match the trains, air hockey puck that was beat up, ouch! Moreover, for the dining, witch we paid a premium to have included in our package, it was the same menu for both nights, which was a huge letdown, and some choices were up to 24$ over and above. It was unfortunately our last stay at Montebello, which, in our opinion, does not uphold Fairmont standards, for the price 2000$ for two nights. Never again, sad because the place is so lovely. Service and inclusions are down.

Unknown

Reviewed 2023-01-17

Beautiful place

Unknown

Reviewed 2023-01-17

Beautiful location. Great service.

Unknown

Reviewed 2023-01-16

Good ambiance, great service, but food was below exceptions

Good ambiance and great service, but the food were below exceptions. We specifically returned this year for the food, and it was a disappointment. We came pre-covid the last time, and the food was terrific; likely the best food experience we have ever had. We've tried pretty much every good restaurant in Ottawa and Montreal, but none rival our 2019 experience at le Chateau. For some reason, this year was very disappointing hence why we are sending you this review to hopefully rectify this situation since other guests were stating the same. Perhaps it was just a one-off kind of weekend/week for the menu. Thank you