Welcome to
Fairmont Le Château Montebello

C D.

Reviewed 2023-01-30

Great Stay - loved everything about my experience!

First time here. Service from everyone was Incredible! My cleaning staff even left me a nice note to wish me a great day (Thanks Jacynthe)! Best Cappuccino Ever! Food was amazing! I don't think I have anything bad to say about the place. Great activities for Corporate events and Personal stay! I loved everything about my stay at the hotel! Loved the horse ride! Beautiful all around!

Andre

Reviewed 2023-01-30

Good stay

Good stay

Mary A.

Reviewed 2023-01-30

Not our typical experience

My family has been coming for New Year's Eve for over 30 years. I am the only one who still comes consistently. There were a number of changes that were noticed this year, but many I hope I can attribute to post-covid malaise, such as less buffet selection, rooms not being turned over daily, truncated wine list and a table de hote that didn't much change during our stay. My biggest complaint was during the NYE gala, however. Our table was billed for wine at 11pm and then ignored. The even went past midnight and I was expected to tip and pay long before the evening was over, not offered coffee or tea, other drinks etc. Not only was this a missed opportunity for revenue, it made us feel like we were an inconvenience. The meal itself was passable but much came out cold and poorly plated.

Unknown

Reviewed 2023-01-30

Just OK

Excellent site - great foyer - very impressive. Rooms were sub-standard for a Fairmont - you can maintain the "feel" but have less worn carpets! Meals were just "OK" - Having a large group and forcing dinner selection just after breakfast not acceptable, especially since there was NO choice on lunch - and not everyone likes fish! So I was VERY disappointed in the meal selections.

Unknown

Reviewed 2023-01-30

Well located (although no bus/train directly linked to the facilities.

Unknown

Reviewed 2023-01-29

Good place to meet up with friends.

We had a wonderful time meeting up with friends - taking walks in the snow into the village in the morning and evening was always a treat. The village has some wonderful restaurants. Unfortunately, ice skating was not available due to the weather. I had taken a tour in the newly renovated rooms last time I was at the resort but was a little disappointed we were placed in the older rooms. Walk in showers are a must — I slipped getting into the tub because it is difficult getting into the tub with the intense water pressure and tightness of space. It was also sad to see the logs outside the window rotting — hopefully these can fixed.

Jack M.

Reviewed 2023-01-29

Facility and services are excellent.

Meals and the activities made are stay great .

Judy

Reviewed 2023-01-27

Beautiful environment, comfortable and clean room

I was there for a staff retreat, which went well, and I particularly enjoyed the environment outdoor. The gathering around the bonfire and curling were both highlights of my stay.

Barbara

Reviewed 2023-01-25

Lovely Hotel - lacking in customer service in some areas and lacking vegan food

We enjoyed our time at the hotel but we we were disappointed in the lack of substantial vegan food options (for example only one option on the dinner menu) and while the menu says the staff can help make options vegan there was literally no support or understanding on what I was talking about. That made it disappointing and our whole family is vegan. Room Service was available but when our orders came there was no cutlery delivered, no food that was ordered - just the drinks. So not great. Finally, when there were extra charges on our bill we could not get a straight answers from the front desk as to what they were for, then they said I had to leave a message with accounts receivable and I still have not received a phone call back to explain what happened. Poor customer service.

A

Reviewed 2023-01-25

Poor customer ser

We had to reach out to the front desk/royal service many times and still did not getting our heating issues resolved.our room was 17-18 degrees for most of our stay. We had to ask for several extra blankets and had a neighbour who was smoking marijuana all day. Royal service came several times and sprayed perfume only adding to the aroma. We also did not receive our welcome gift despite calling and inquiring at the desk several times. We had no body wash in our shower and when asking for more they gave us 1 small bottle each time. Definitely not the fairmont service we have been accustomed to.