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Fairmont Le Château Montebello

Unknown

Reviewed 2023-03-17

Check in was very slow. Windows were hard to latch and keep shut.

Besides above issues, really enjoyed my stay.

Unknown

Reviewed 2023-03-16

We love the Chateau Montebello, and we have stayed many times and loved it. However this time we only stayed 1 night and on that night when we took our showers we only had cold water, that wasn’t too pleasant. Prior to our showers we went to the pool one of the reasons we stayed there. They told us the pool was at 80 degrees but as a pool owner myself I can tell you it was about 72. Everyone there was complaining that the water was too cold hence the high volume in the hot tubs. This was not fun as we went as a family with 5 kids 1 being 2 and she kept saying how cold she was. Not to fun to return to your room and take a cold shower. Then that night our room was 301 maybe because it was next to the electrical room every time the fan turned on it sounded like a screeching car which would walk us up every 20 or so minutes. Lastly we ate breakfast at the hotel, my bill was $243 for breakfast! It would be nice to have an alternative to the fancy dinning room, but the food was fantastic and everyone enjoyed their meal. We loved the rest of the hotel and the activities it is a beautiful place, I think we were unlucky with our room and the cold water really wasn’t fun. We were platinum members of Accor and have been to many Fairmonts this is the was not the usual stay. Usually we are very happy and love going back.

Unknown

Reviewed 2023-03-16

Good stay as usual…our 25th year

I was with a curling group and we always have a good time

Unknown

Reviewed 2023-03-16

Food was outstanding! Redone pool kept the the old charm, but updated it.

Unknown

Reviewed 2023-03-16

It was an opportunity to once again enjoy meeting and curling with a group of like-minded women in a very comfortable location

H.

Reviewed 2023-03-15

Overall a nice experience

All the spaces and activities outside the rooms make this a happy, enjoyable place to stay. The rooms, however, detract from a truly wonderful experience. The bedroom was rundown and stained, in need of a real upgrade. The drains in the bathroom were slow and had an unpleasant smell. Everything else was lovely, the lobby, the restaurant, the pool, curling, and the friendly service. But, when the weekend costs the price of a months rent I did expect a bit more luxury and amenities in the room itself.

Doug W.

Reviewed 2023-03-15

relaxing and fun

weekend away to recharge. Had a good time

Frank

Reviewed 2023-03-14

OK but not great for the high cost

The spring break experience was disappointing. there was no evening fire outside 2 evenings in a row contrary to the advertised activities. Staff were mostly unenthusiastic and very difficult to find. Getting an extra blanket to the room as requested took 24 hrs. The sledding hill with tubes was improperly maintained and it was very difficult to walk up there. Pool was really good though. Most activities such sleigh ride were overpriced and not well advertized. With the high cost of the rooms, activities should be more affordable. The place overall is in need of TLC.

Eric D.

Reviewed 2023-03-14

Awful experience for a Fairmount

Food was horrible. The hotel needs to be revamped. Cushions in the halls are all worn out. Double beds? I taught only hotels of lower standards would offer double beds. Tried cross country skiing, but the horse carriage went over the trails. And the list goes on

A G.

Reviewed 2023-03-13

Expected more

The room was great, the service staff friendly and the swimming pool extraordinary!! The kitchen, in our experience, was the weaker point. I had some sea food pasta with lobster for the first diner and I spent half the night completely sick in the toilet... Breakfast was the best food. The concierge desk, allegedly there to plan activities was closed from more than 75% of our stay. All in all it was ok, but for the price we paid, I really expected better.