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Fairmont Le Château Montebello

M

Reviewed 2023-02-01

Great location but too much carpets everywhere 😂

Nice staffs nice restaurants They should be considering of taking off the carpets in the rooms, a lot of people are allergique to carpets therefore could not sleep well. It was exhausting not to sleep well & had ro be concentrated during bussiness meetings.

Katharine P. R.

Reviewed 2023-02-01

Fine

We come to the Chateau Montebello almost every year. We got married there in 2006. We try to go back regularly for our wedding anniversary, which is what we did this year. We were disappointed to learn that the smaller restaurant was closed but this isn't a big deal. It was simply that every aspect of our weekend was fine. We had gotten used to things feeling really special, particularly since it was an anniversary trip for us. The restaurant service was adequate but incredibly slow - particularly at dinner.

Lynn B.

Reviewed 2023-02-01

Reservation/Reception unsatisfied.

Beautiful building and location. Significant error in reservation. After extensive phone discussion, we were verbally confirmed at the Chateau Montebello but were quoted a price for the Chateau Winnipeg. And 3 rooms were booked, (at half price), rather than 1. Montebello did honour the price difference. Reception was slow. We would have appreciated an explanation of the billing process (freezing certain amounts of money on our credit card). Although it was outlined in our reservation notes that it was our birthdays, we did not receive our ‘gift’ until we asked at check out. The room did not have bath robes. On our arrival, the Bellman was rather overly familiar and inappropriate in his conversation. The supper meal in the dining room was very limited in choice and far below the standards we expected for the price. It’s unfortunate that the Bistro menu was not available as well even though the Bistro was undergoing renovations. We went out to eat after that and found much better food in the village. The pool was very cold and only one hot tub was working so if there were people in it, we could not get in to warm up. Room service was fast and tasty. Cross country skiing was great. We were there during a big snowstorm and the paths/parking were cleared really well and early enough. We loved Vic❣️We have our own Therapy Dog and understand the incredible value of his presence. I also work in a Vet Clinic. I was a bit distressed to see children screaming in his face, hugging him around the neck and him turning away and yawning (signs of discomfort on his part) with no supervision. Sadly, parents often don’t teach their children about appropriate interaction with dogs. I worry for Vic because every dog has a limit yet if anything happened, the dog would be blamed. Love the squash courts.

Amélie

Reviewed 2023-01-31

Staff makes a difference

This was not our first stay at Montebello, but our first time back since Covid. The prices have gone up but we splurged because we knew that our family would have fun. The disappointements were with the cleaniness of the room and that only one restaurant, the formal one, was open. However, our experience at the restaurant with our two girls was good thanks too the waiter Robin. He made my girls laugh and enjoy the evening, even with the limited menue and formal setting. The staff and Director at the Front desk were understanding and accomadting, therefore, we will surely be back even if this stay wasnt the best. Your great service made up for the lacking points we noticed.

Unknown

Reviewed 2023-01-31

Nice cozy hotel

Deborah

Reviewed 2023-01-31

Great Cross-Country Skiing trails!

We very much enjoyed our stay at Montebello. We lucked out with some amazing weather and fresh snow and did a lot of cross country skiing. We brought our own gear but the resort is well-stocked with rental equipment. The staff was lovely and helped to make our stay very enjoyable. We only had two frustrations with out stay. The first is that we wished the trails had some spots to rest and enjoy lunch. A few picnic tables or muskoka chairs at various points along the trail would have been nice. The other is that we were somewhat frustrated by some of the services being closed with no notification. For example, online the website indicates that room service is available until 11:00 pm but when we went to order one night it was closed at 10:00 pm. One late afternoon we headed out to the outdoor fire pit another night only to find it closed. And at another time we went down to the foyer bar only to wait around for 45 minutes not realizing it was closed when the schedule says it should have been open. We were interested in checking out the games room but apparently it was closed because of a conference. I understand the resort was understaffed but having signage or clearer schedules and menus online would be helpful. At least if we had known ahead of time we could have planned around things being closed. But really, for 'resort' prices, these amenities should be readily available as indicated on the website.

Unknown

Reviewed 2023-01-31

Excellent Stay and service was exceptional

Mary

Reviewed 2023-01-31

Nice ambiance

We visited on a weekend and enjoyed the outside activities, sitting by the fire and listening to live music on Saturday night -that was a treat. There is good eating in the small village of Montebello (reservations recommended). We enjoyed the trails for snowshoeing and cross country skiing although we were a bit surprised on a weekend after wonderful snow, that the cross country ski trails had not been machine groomed for use. Everyone we came in contact with was friendly and helpful.

C D.

Reviewed 2023-01-30

Great Stay - loved everything about my experience!

First time here. Service from everyone was Incredible! My cleaning staff even left me a nice note to wish me a great day (Thanks Jacynthe)! Best Cappuccino Ever! Food was amazing! I don't think I have anything bad to say about the place. Great activities for Corporate events and Personal stay! I loved everything about my stay at the hotel! Loved the horse ride! Beautiful all around!

Andre

Reviewed 2023-01-30

Good stay

Good stay