FAQ Services

FAQ Services

We are pleased to welcome you to Fairmont Le Château Montebello! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit ALLSafeandWell.com.  

Please visit fairmont.com/montebello for more information or to make a reservation.

***Please note that the hotel site is mainly limited to registered guests of the hotel.***

 

COVID-19 IMPORTANT!

Please note that you will be screened for COVID-19 via verbal questions upon arrival at the site. As of May 14 2022, it will no longer be obligatory to wear a mask in several closed or partially covered public places. The choice to wear the mask in these places remains at the discretion of each person. The population is invited to respect those who wish to continue to take advantage of this means of protecting themselves effectively against COVID-19.

 

HOUSEKEEPING

Housekeeping service is available upon request for the duration of your stay. Replenishment service for towels and other amenities is available upon request.

 

DINING

Aux Chantignoles restaurant
Breakfast from 7:00 am – 11:00 am

Breakfast buffet from 7:00 am – 11:00 am

Lunch from 12:00 pm – 2:00 pm Open to exterior clients, upon reservation

Dinner from 5:30 pm – 10:00 pm

An advanced reservation is required from 5:30 pm. Please contact our dining team at 819 423 3021. Learn more 

Bar Le Foyer
Daily from 3:30 pm – 11:00 pm 

No reservation required. Learn more   

In-room dining
Daily from 7:00 am – 10:00 pm  

Learn more  

 

AQUATIC CENTER AND HEALTH CLUB

Indoor pool, whirlpools and saunas 
Squash court and indoor tennis courts (including ball hockey, volleyball, badminton and basketball) 

Monday to Thursday from 9:00 am to 5:00pm

Friday and Saturday from 9:00 am to 8:00pm

Sunday from 9:00 am to 6:00 pm

Fitness Center

Daily from 6:00 am – 11:00 pm

Please note that hours of operation are subject to change. An advanced reservation is required for the squash court and indoor tennis courts. Please contact our team at 819 423 6341 or at montebelloconcierge@fairmont.com.   

 

SPA

Spa Le Château Montebello welcomes guests from the hotel as well as exterior clients on appointment for massage therapy, body and beauty treatments.

Monday to Saturday from 9:00 am – 6:00 pm
Sunday from 10:00 am – 5:00 pm

Please note that the hours of operation are subject to change. An advanced reservation required. Please contact our spa team at 819 423 3099. 

 

SEASONAL ACTIVITIES 

Holiday Activity Program - available to registered hotel guests only. From December 23 to January 3.

Ski Shop – equipment rental

Daily from 9:00 am to 5:00 pm  

Free Curling Clinic

Daily from 10:00 am - 11:00 am

No reservation required.

Curling Sheet Rental

Available daily from 9:00 am – 5:00 pm 

Rates

$60 per sheet, per hour

$155 per instructor for a full lesson (for a maximum of 3 hours)

$50 per instructor for a 101 lesson (for 15 minutes)* 

*Clients who have never played curling must take an instructor for a 101 lesson.

Taxes are extra. An advanced reservation is required. To make a reservation, please contact our team at 819 423 6341. Season ending April, 2023.

Historical visit of the Château

Discover the wonders of our world-renowned log castle! Available every Saturday at 11:30 am and 4:30 pm.

A 24-hour advanced reservation is required.

To make a reservation, please contact our team at montebelloconcierge@fairmont.com.

Hiking trails

Available daily

Download the resort map. Available online with the Ondago App.

Outdoor fire pits

Daily from 4:00 pm – 9:00 pm

Horse-drawn wagon rides (open to outside guests)

Rates 
Adults: $26  
Children 4 to 12 years old: $13 
Children 0 to 3 years old: Free

Taxes included. An advanced reservation is required. To make a reservation, please contact our team at montebelloconcierge@fairmont.com.

Pedego Montebello – Electric Fatbikes (open to outside guests)

The electric fatbike is the ideal means of transportation to discover the village of Montebello's attractions! Learn more 

Montebello Mountain Bike (open to outside guests)  

Montebello Mountain Bike offers a new 20-kilometer network of trails to be explored by cyclists of all calibers. Learn more 

BRP Experience Center (open to outside guests)

Experiences available :

1. Can-Am Off-Road Experience (starting November 27)

2. Ski-Doo Experience (starting December 20)

An advanced reservation is required.  Learn more

 

BOUTIQUE DU CHÂTEAU, GIFT & COFFEE SHOP

Daily from 8:30 am – 5:00 pm

Please note that the hours of operation are subject to change.

 

LOCAL ATTRACTIONS & SERVICES

Download our tourist map of Montebello here.

Parc Omega, wildlife park

Open Monday to Friday from 10:00 am – 4:00 pm and Saturday & Sunday from 9:00 am – 4:00 pm. Advanced online ticket purchasing is required. To learn more, please contact 819 423 5487 or click here to visit their website.

Plaisance Falls

Visit the most impressive falls of the area: more than 200 feet drop before the Petite-Nation River reaches the Ottawa River. To learn more, please contact 819 427 6400 or click here to visit their website. 

Fromagerie Montebello, cheese shop

Open Saturday to Thursday from 9:00 am – 5:00 pm and Friday from 9:00 am – 6:00 pm. To learn more, please contact 819 309  0541.

ChocoMotive, chocolate & local products shop

Open Wednesday to Sunday from 9:00 am – 5:00 pm. To learn more, please contact 819 423 5737.

BoniChoix, grocery store

Open daily from 8:00 am – 8:00 pm. To learn more, please contact 819 423 6326.

Bistro Montebello

Open daily. To make a reservation, please contact 819 423 6900.

Les Brasseurs de Montebello & Souche-Ì

Open Wednesday to Sunday. To make a reservation, please contact 819 309 0807.

Le Napoléon

Open daily. To make a reservation, please contact 819 423 5555.

Discover other activities in Fairmont Le Château Montebello