FAQ Services

FAQ Services

We are pleased to welcome you to Fairmont Le Château Montebello! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit ALLSafeandWell.com.  

Please visit fairmont.com/montebello for more information or to make a reservation.

***Please note that the hotel site is mainly limited to registered guests of the hotel.***

 

COVID-19 IMPORTANT!

Please note that you will be screened for COVID-19 via verbal questions upon arrival at the site. As of May 14 2022, it will no longer be obligatory to wear a mask in several closed or partially covered public places. The choice to wear the mask in these places remains at the discretion of each person. The population is invited to respect those who wish to continue to take advantage of this means of protecting themselves effectively against COVID-19.

 

HOUSEKEEPING

Housekeeping service is available upon request for the duration of your stay. Replenishment service for towels and other amenities is available at all times.

 

DINING

Aux Chantignoles restaurant
Breakfast from 7:00 am – 11:00 am
Late-breakfast (Saturday & Sunday) from 12:00 pm – 2:00 pm Open to exterior clients, upon reservation
Lunch from 12:00 pm – 2:00 pm Open to exterior clients, upon reservation
Dinner from 5:30 pm – 10:00 pm

An advanced reservation is required from 5:30 pm. Please contact our dining team at 819 423 3021. Learn more 

Barbecue
Wednesday to Sunday from 5:30 pm – 9:00 pm

An advanced reservation is recommended. Please contact our dining team at 819 423 3021. Learn more 

Veuve Clicquot 5 à 7
Thursday and Friday from 
5:00 pm – 8:00 pm

An advanced reservation is recommended. Please contact our dining team at 819 423 3021. Learn more 

Le Riverain Terrace
Daily 
from 11:30 am – 4:30 pm (bar until 9:00 pm)

No reservation required. Learn more

Picnic Basket
Daily from 7:00 am – 10:00 pm 

For same day delivery, please place your order through the In-Room Dining service before 9:00 am. Learn more   

Bar Le Foyer
Daily from 3:00 pm – 11:00 pm 

No reservation required. Learn more   

In-room dining
Daily from 7:00 am – 10:00 pm  

Learn more  

 

AQUATIC CENTER AND HEALTH CLUB

Indoor pool (CLOSED)

Please note that the indoor pool is currently closed for an indefinite period of time due to unforeseen and obligatory maintenance work.

Whirlpools and saunas 
Squash court and indoor tennis courts (including ball hockey, volleyball, badminton and basketball) 

Daily from 8:30 am - 8:00 pm

Fitness Center

Daily from 6:00 am – 11:00 pm

Please note that hours of operation are subject to change. An advanced reservation is required for all services except the fitness center. Please contact our team at 819 423 6341 or at montebelloconcierge@fairmont.com.   


OUTDOOR POOL & CABANAS

Daily from 10:00 pm – 7:00 pm 

An advanced reservation is required for the cabanas. To make a reservation, please contact our team at montebelloconcierge@fairmont.com.  

 

SPA

Spa Le Château Montebello welcomes guests from the hotel as well as exterior clients on appointment for massage therapy, body and beauty treatments.

Monday to Saturday from 9:00 am – 6:00 pm
Sunday from 10:00 am – 5:00 pm

Please note that the hours of operation are subject to change. An advanced reservation required. Please contact our spa team at 819 423 3099. 

 

GOLF

Treat yourself to a memorable game on our Stanley Thompson-designed course. Book your tee time now at 819 423 6341.

 

GUIDED HISTORICAL VISIT

Discover the wonders of our world-renowned log castle! Available daily at 4:30 pm.

A 24-hour advanced reservation is required. To make a reservation, please contact our team at montebelloconcierge@fairmont.com. 


SEASONAL ACTIVITIES 

Sports Chalet – equipment rental 
Cycling, mini-golf, tennis, croquet, bocce, horseshoes, volleyball, basketball

Daily from 9:00 am – 5:00 pm  

No reservation required. Please note that the hours of operation are subject to change and to weather conditions.

Nautical Pavilion – equipment rental 
Kayak, canoe, SUP

Daily from 10:00 am – 5:00 pm  

No reservation required. Please note that the hours of operation are subject to change and to weather conditions. 

Hiking trails

Available daily

Download the resort map. Available online with the Ondago App.

Outdoor fire pits

Daily from 4:00 pm – 9:00 pm

Horse-drawn wagon rides (open to outside guests)

Available Saturday at 10:00 am, 11:00 am, 4:00 pm, 7:00 pm, 8:00 pm
Available Sunday at 9:00 am, 10:00 am, 11:00 am

Rates 
Adults: $26  
Children 4 to 12 years old: $13 
Children 0 to 3 years old: Free

Taxes included. An advanced reservation is required. To make a reservation, please contact our team at montebelloconcierge@fairmont.com.

Pedego Montebello – Electric Fatbikes (open to outside guests)

The electric fatbike is the ideal means of transportation to discover the village of Montebello's attractions! Learn more 

Montebello Mountain Bike (open to outside guests)  

Montebello Mountain Bike offers a new 20-kilometer network of trails to be explored by cyclists of all calibers. Learn more 

 

BOUTIQUE DU CHÂTEAU, GIFT & COFFEE SHOP

Daily from 9:00 am – 5:30 pm

Please note that the hours of operation are subject to change.

 

LOCAL ATTRACTIONS & SERVICES

Download our tourist map of Montebello here.

Parc Omega, wildlife park

Open Monday to Friday from 10:00 am – 4:00 pm and Saturday & Sunday from 9:00 am – 4:00 pm. Advanced online ticket purchasing is required. To learn more, please contact 819 423 5487 or click here to visit their website.

Manoir Papineau National Historic Site

June 18 to September 5

Wednesday to Sunday and holidays, 10:00 am – 5:00 pm

Take an excursion into the life of the head of Francophone patriots. On the menu: a 45-minute guided tour of the manor and its outbuildings. To learn more about schedules and rates, please click here.

Plaisance Falls

Visit the most impressive falls of the area: more than 200 feet drop before the Petite-Nation River reaches the Ottawa River. To learn more, please contact 819 427 6400 or click here to visit their website. 

Fromagerie Montebello, cheese shop

Open Saturday to Thursday from 9:00 am – 5:00 pm and Friday from 9:00 am – 6:00 pm. To learn more, please contact 819 309  0541.

ChocoMotive, chocolate & local products shop

Open Wednesday to Sunday from 9:00 am – 5:00 pm. To learn more, please contact 819 423 5737.

BoniChoix, grocery store

Open daily from 8:00 am – 8:00 pm. To learn more, please contact 819 423 6326.

Bistro Montebello

Open daily. To make a reservation, please contact 819 423 6900.

Les Brasseurs de Montebello & Souche-Ì

Open Wednesday to Sunday. To make a reservation, please contact 819 309 0807.

Le Napoléon

Open daily. To make a reservation, please contact 819 423 5555.

Discover other activities in Fairmont Le Château Montebello