FAQ Services

FAQ Services

We are pleased to welcome you to Fairmont Le Château Montebello! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees (including temperature check upon arrival), please visit ALLSafeandWell.com

Please visit fairmont.com/montebello for more information or to make a reservation.

IMPORTANT!

Following the most recent Quebec Government health measures, please note that the Papineau Regional County Municipality is currently a red zone (Maximum Alert). Our services have been adapted in compliance with the provincial government’s official ordinance. Please note that additional health measures have been put in place, such as a curfew between 8:00 pm and 5:00 am, and they will be effective from January 9 to February 8, 2021 inclusively.

Masks are mandatory in enclosed public spaces throughout Quebec. It is therefore mandatory to wear a mask inside the hotel at all times. Masks can be removed once seated. The regulation applies to everyone aged 10 and up, although children as young as two are also encouraged to wear a mask.

To ensure guest and colleague well-being at our hotel, our site is currently limited to clients staying at our property. 

In accordance with the current curfew, it is strongly recommended that you plan your arrival at the hotel before 8:00 pm. Please note that circulation in public spaces of the hotel is not recommended between 8:00 pm and 5:00 am.

Along with the hotel, the following amenities and services are open:

HOUSEKEEPING
Housekeeping service and replenishment service for towels and other amenities are available upon request for the duration of your stay.

RESTAURANTS
All restaurants are temporarily closed.

In-Room Dining
Available daily from 7:00 am – 10:00 pm 

All food and beverage consumption is permitted in your guest room only.

SPA 
Spa Fairmont Le Château Montebello is happy to welcome guests from the hotel as well as exterior clients on appointment. Spa treatments are limited to massage therapy only until February 8, 2021 inclusively. Reservation required with our spa team at 819 423 3099 or online.

Open Wednesday to Saturday from 10:00 am – 6:00 pm
Open Sunday from 9:00 am – 5:00 pm

Please note that the hours of operations are subject to change.

AQUATIC CENTER AND HEALTH CLUB
All facilities at the Aquatic Center and Health Club are temporarily closed. This includes the indoor pool, the fitness center, the squash court and the indoor tennis courts.

OUTDOOR ACTIVITIES
Ski Shop
Open daily from 11:00 am – 3:00 pm

Please note that the hours of operations are subject to change. All outdoor activities must be enjoyed within your family bubble (living at the same address). Equipment rental can be returned to the Front Desk after 3:00 pm.

Outdoor fire pit
Available daily from 4:00 pm – 8:00 pm near the outdoor rink. Marshmallows for sale at the Boutique du Château.

Snowshoeing and cross-country skiing trails
Available daily. Equipment rental is available at the Ski Shop.

Outdoor skating rink
Available daily. Skate rental is available at the Ski Shop. A maximum of one family bubble at the time is accepted. No reservation required. On a first come, first serve basis.

INDOOR ACTIVITIES
Photo rally
Available daily at the Boutique du Château.

Scavenger hunt
Available daily at the Boutique du Château.

OTHER SERVICES AND AMENITIES
Boutique du Château
Open from Monday to Friday from 12:00 pm – 5:00 pm
Open Saturday and Sunday from 9:00 am – 5:00 pm

Please note that the hours of operations are subject to change.

In-Room Dining
In-Room Dining
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.

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