FAQ Services

FAQ Services

We are pleased to welcome you to Fairmont Le Château Montebello! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees (including temperature check upon arrival), please visit ALLSafeandWell.com.  

Please visit fairmont.com/montebello for more information or to make a reservation.

 

IMPORTANT!

Following the most recent Quebec Government health measures, please note that the Outaouais region is a red zone (Maximum Alert). Our services have been adapted in compliance with the provincial government’s official ordinance. Please note that additional health measures have been put in place, such as a curfew between 9:30 pm and 5:00 am, and they will be effective until further notice.

Masks are mandatory in enclosed public spaces throughout Quebec. It is therefore mandatory to wear a mask inside the hotel at all times. The regulation applies to everyone aged 10 and up, although children as young as two are also encouraged to wear a mask.

To ensure guest and colleague well-being at our hotel, our site is currently limited to clients staying at our property. 

In accordance with the current curfew, it is strongly recommended that you plan your arrival at the hotel before 9:30 pm. Please note that circulation in indoor public spaces of the hotel is not recommended between 9:30 pm and 5:00 am.

Along with the hotel, the following amenities and services are open:

 

HOUSEKEEPING

Housekeeping service is available upon request for the duration of your stay. Replenishment service for towels and other amenities is available at all times.

 

DINING

Aux Chantignoles Restaurant

Aux Chantignoles restaurant remains temporarily closed.

In-Room Dining & Picnic Baskets

Daily from 7:00 am – 9:00 pm 

Le Comptoir Montebello To-Go

Friday from 11:00 am – 7:30 pm
Saturday from 7:00 am – 7:30 pm
Sunday from 7:00 am – 1:00 pm

Please note that the hours of operation are subject to change. To-Go meals and Picnic baskets can be enjoyed outside. Food and beverage consumption is limited to your guest room and outdoor spaces. Bar Le Foyer and Bistro La Seigneurie remain temporarily closed.

 

SPA 

Spa Fairmont Le Château Montebello welcomes guests from the hotel as well as exterior clients on appointment for massage therapy, beauty and body treatments. 

Thursday to Saturday from 10:00 am – 6:00 pm
Sunday from 9:00 am – 5:00 pm

Please note that the hours of operation are subject to change. An advanced reservation required. Please contact our spa team at 819 423 3099 or online. Spa guests have access to the Aquatic Center. An advanced reservation is required. Please contact our team at 819 423 6341 or via email.

 

AQUATIC CENTER AND HEALTH CLUB

Indoor pool, whirlpools, squash court, indoor tennis courts

Monday to Thursday from 11:00 am – 7:00 pm
Friday from 11:00 am – 9:00 pm
Saturday from 8:30 am – 9:00 pm
Sunday from 8:30 am – 7:00 pm

Please note that the hours of operation are subject to change. An advanced reservation is required to access the indoor pool, the squash court and the indoor tennis courts. Please contact our team at 819 423 6341 or via email. Locker rooms and saunas remain temporarily closed.

Fitness center

Temporarily closed

 

SEASONAL ACTIVITIES
Discover the seasonal activities currently offered at our resort. Learn more here.

Hiking trails

Available daily

Download our resort map here. Now also online with the Ondago App.   

Mini-golf & outdoor tennis

Available daily

Please note that physical distancing must be respected at all times. Putters, rackets and balls available at the Ski Shop and at the Front Desk.

Croquet, bocce, horseshoe

Monday to Thursday from 11:00 am – 3:00 pm
Friday from 11:00 am – 4:00 pm
Saturday from 10:00 am – 4:00 pm 
Sunday from 9:00 am – 3:00 pm 

Please note that physical distancing must be respected at all times. Equipment available at the Ski Shop.

Outdoor fire pits

Daily from 4:00 pm – 9:00 pm at Le Riverain Terrace
Saturday and Sunday from 4:00 pm – 9:00 pm at Heritage Terrace  

Please note that physical distancing must be respected at all times. Marshmallows for sale at the Boutique du Château.

Indoor skating rink

Monday to Thursday from 11:00 am – 3:00 pm
Friday from 11:00 am – 4:00 pm
Saturday from 10:00 am – 4:00 pm 
Sunday from 9:00 am – 3:00 pm

Please note that the hours of operation are subject to change. A maximum of 25 skaters is accepted. No reservation required. Physical distancing and wearing the mask must be respected at all times. Skate rental available at the Ski Shop.

Curling clinics*

Monday to Friday at 2:00 pm, 2:30 pm
Saturday at 11:00 am, 11:30 am, 1:00 pm, 1:30 pm, 3:00 pm, 3:30 pm
Sunday at 11:00 am, 11:30 am

Please note that clinic hours are subject to change. 30-minute clinics with an instructor.

Curling sheets ($)*

Monday to Thursday from 11:00 am – 3:00 pm
Friday from 11:00 am – 4:00 pm
Saturday from 10:00 am – 4:00 pm 
Sunday from 9:00 am – 3:00 pm   

Please note that hours of operation are subject to change. 

* An advanced reservation is required. Please contact our team at 819 423 6341 or via email. Curling must be enjoyed within individuals, pairs and members of the same household per sheet of ice. Physical distancing and wearing the mask must be respected at all times. Clean shoes are required.    

 

BOUTIQUE DU CHÂTEAU, GIFT & COFFEE SHOP

Monday to Thursday from 12:00 pm – 5:00 pm
Friday from 12:00 pm – 7:00 pm
Saturday from 9:00 am – 7:00 pm
Sunday from 9:00 am – 5:00 pm 

Please note that the hours of operation are subject to change.

Stop by the Boutique du Château to take part in the Photo Rally and Scavenger Hunt!

POT-POURRI, GIFT SHOP

Friday to Sunday from 10:00 am – 5:00 pm

Please note that the hours of operation are subject to change.

 

LOCAL ATTRACTIONS

Parc Oméga, wildlife park

Open Monday to Friday from 10:00 am – 4:00 pm and Saturday & Sunday from 9:00 am – 4:00 pm. Advanced online ticket purchasing is required. To learn more, please contact 819 423 5487 or visit parcomega.com/en.

Fromagerie Montebello, cheese shop 

Open Saturday to Thursday from 9:00 am – 5:00 pm and Friday from 9:00 am – 6:00 pm. To learn more, please contact 819 309 0541.

ChocoMotive, chocolate & local products shop

Open Wednesday to Sunday from 9:00 am – 5:00 pm. To learn more, please contact 819 423 5737.

2-hour pottery discovery workshop

Available Fridays from April 9 to May 14, 2021 from 3:00 pm – 5:00 pm. Reservation is required. Please contact La Shed Qui Tourne at 514 444 4968. A maximum of 4 places is available and a minimum of 2 registrations is required. Participants must be 12 years of age and over.

BoniChoix, grocery store

Open daily from 8:00 am – 8:00 pm. To learn more, please contact 819 423 6326.

Bistro Montebello

Open Sunday to Thursday from 11:00 am – 7:30 pm and Friday & Saturday from 11:00 am – 8:00 pm for takeout and delivery. To make an order, please contact 819 423 6900.

Les Brasseurs de Montebello & Souche-Ì

Open Friday to Sunday from 5:00 pm – 9:00 pm for takeout and delivery. To make an order, please contact 819 309 0807

Le Zouk

Temporarily closed. For more information please contact 819 423 2080. 

Le Napoléon

Temporarily closed. For more information please contact 819 423 5555.

In-Room Dining
In-Room Dining / Comptoir To-Go / Picnic Baskets
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.

Discover other activities in Fairmont Le Château Montebello