FAQ Services

FAQ Services

We are pleased to welcome you to Fairmont Le Château Montebello! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees (including temperature check upon arrival), please visit ALLSafeandWell.com.  

Please visit fairmont.com/montebello for more information or to make a reservation.

 

IMPORTANT!

Following the most recent Quebec Government health measures, please note that the Outaouais Region is an yellow zone (Early Warning). Our services have been adapted in compliance with the provincial government’s official ordinance. 

Face coverings are mandatory in enclosed public spaces throughout Quebec. It is therefore mandatory to wear a mask inside the hotel  at all times. The regulation applies to everyone aged 10 and up, although children as  young as two are also encouraged to wear a mask.

To ensure guest and colleague well-being, the hotel site remains limited to registered guests and members of the yacht club.

Along with the hotel, the following amenities and services are open:

 

HOUSEKEEPING

Housekeeping service is available upon request for the duration of your stay. Replenishment service for towels and other amenities is available at all times.

 

DINING

Aux Chantignoles terrace
Daily from 7:00 am – 9:00 pm
An advanced reservation is required from 5:30 pm. Please contact our dining team at 819 423 3021. Please note that the hotel site and its restaurants remain limited to registered guests and members of the yacht club. Learn more

Grab & go service at Le Riverain terrace
Friday to Sunday from 8:00 am – 8:00 pm
No reservation required. Please note that the hotel site and its restaurants remain limited to registered guests and members of the yacht club. Learn more

Veuve Clicquot 5 à 7
Thursday to Saturday from 5:30 pm – 8:30 pm
An advanced reservation is required. Please note that the hotel site and its restaurants remain limited to registered guests and members of the yacht club. Learn more 

In-room dining  
Daily from 7:00 am – 9:00 pm

Picnic baskets 
Daily from 7:00 am – 9:00 pm
Please order your picnic basket before 9:00 am for same day delivery.

Please note that the hours of operation are subject to change. Picnic baskets can be enjoyed outside. Food and beverage consumption is limited to your guest room and outdoor spaces. Aux Chantignoles restaurant, Bar Le Foyer and Bistro La Seigneurie remain temporarily closed.

 

AQUATIC CENTER AND HEALTH CLUB

Indoor pool, whirlpools, indoor tennis courts, squash court 

Until June 23
Monday to Thursday from 11:00 am – 7:00 pm 
Friday from 11:00 am – 9:00 pm 
Saturday and Sunday from 10:00 am – 6:00 pm (indoor tennis courts and squash court only) 

On sunny weekends, the outdoor pool is open Saturday and Sunday from 10:00 am – 6:00 pm and the indoor pool is closed. No reservation required. 

Starting June 24
Daily from 9:30 am – 5:30 pm 

Please note that the Aquatic Center and Health Club remain limited to registered guests and members of the yacht club. Hours of operation are subject to change. A maximum of 50 swimmers is accepted. An advanced reservation is required to access the indoor pool, the indoor tennis courts and the squash court. Please contact our team at 819 423 6341 or at montebelloconcierge@fairmont.com. Locker rooms and saunas remain temporarily closed.

Fitness center

Daily from 7:00 am – 11:00 pm 

Please note that the Aquatic Center and Health Club remain limited to registered guests and members of the yacht club. Hours of operation are subject to change. No reservation required. Guests must sign in to access the facilities. Face coverings and physical distancing measures are mandatory at all times. Locker rooms and saunas remain temporarily closed.

 

OUTDOOR POOL & CABANAS

Until June 23
Saturday and Sunday from 10:00 am – 6:00 pm

Starting June 24
Daily from 10:00 am – 7:00 pm 

No reservation required for the outdoor pool. Please note that the Outdoor Pool & Cabanas remain limited to registered guests and members of the yacht club. The hours of operations are subject to change and weather. In case of rain, the indoor pool will be open.

Rate 
$200 per cabana, per day for up to 6 guests

Taxes are not included. An advanced reservation is required for the private cabanas. Please contact our team at 819 423 6341 or at montebelloconcierge@fairmont.com

 

SPA 

Spa Le Château Montebello welcomes guests from the hotel as well as exterior clients on appointment for massage therapy, body and beauty treatments. Exterior clients get a complimentary access to the indoor pool. An advanced reservation is required.

Monday to Saturday from 9:00 am – 6:00 pm
Sunday from 9:00 am – 5:00 pm

Please note that the hours of operation are subject to change. An advanced reservation required. Please contact our spa team at 819 423 3099. 

 

GOLF

Golf Le Château Montebello is open daily to golfers. Discover this stunning 18-hole Stanley Thompson-designed course.

An advanced tee-time is required. Please contact our team at 819 423 6341. 

 

SEASONAL ACTIVITIES
Discover the seasonal activities currently offered at our resort. Learn more here.

Discover our brand new children's playground. Inspired by the wilderness, the double-sized play area features three slides, a rustic climbing wall, a stone cross-bar, sugar maples to climb and a perched hut!

Sports Chalet

Monday to Thursday from 10:00 am – 4:00 pm 
Friday from from 10:00 am – 5:00 pm
Saturday from 9:00 am – 5:00 pm
Sunday from 9:00 am – 4:00 pm

Please note that the hours of operation are subject to change.

Hiking trails

Available daily

Download our resort map here. Now also online with the Ondago App. Please note that the hotel site and its hiking trails remain limited to registered guests and members of the yacht club.   

Outdoor tennis courts / bicycle / mini golf / croquet / bocce / horseshoe / badminton / basketball / soccer

Available daily 

Equipment is available at the Sports Chalet. A reservation is required for the outdoor tennis courts between 10:00 am – 4:00 pm. Outside those times is on a first come, first serve basis. Please contact our team at 819 423 6341 or at montebelloconcierge@fairmont.com. 

Outdoor fire pits

Daily from 4:00 pm – 9:00 pm at Le Riverain Terrace
Saturday and Sunday from 4:00 pm – 9:00 pm near the stable 

Marshmallows for sale at the Boutique du Château.   

Guided 90-minute ATV Rides

Available daily

Rates
1 person: $130
Passenger: $30

Taxes are extra. A reservation is required 24 hours in advance. Please contact our team at 819-423-6341. Helmet, fuel and insurance is included. Must be aged 21 years and over and have a valid driver's license. A credit card deposit is required.

Guided 90-minute Side-by-Side rides

Available daily

Rates
2 people: $175

Taxes are extra. A reservation is required 24 hours in advance. Please contact our team at 819-423-6341. Helmet, fuel and insurance is included. Must be aged 21 years and over and have a valid driver's license. A credit card deposit is required.

Geo-Explora Scootrek (open to outside guests)

Have a blast exploring Montebello on an electric scooter! Similar to a treasure hunt, you must find points of interest and solve small quizzes, while discovering the region's history.

Available Saturday to Monday from 9:30 am – 5:30 pm

Learn more

Pedego Montebello – Electric Bikes (open to outside guests) 

The electric bike is the ideal means of transportation to discover the village of Montebello's attractions!

Available Friday to Tuesday from 9:30 am – 5:30 pm

Learn more

 

BOUTIQUE DU CHÂTEAU, GIFT & COFFEE SHOP

Monday to Thursday from 12:00 pm – 5:00 pm
Friday from 12:00 pm – 7:00 pm
Saturday from 9:00 am – 7:00 pm
Sunday from 9:00 pm – 5:00 pm

Please note that the hours of operation are subject to change.

 

LOCAL ATTRACTIONS

Parc Oméga, wildlife park

Open Monday to Friday from 10:00 am – 4:00 pm and Saturday & Sunday from 9:00 am – 4:00 pm. Advanced online ticket  purchasing is required. To learn more, please contact 819 423 5487 or visit parcomega.com/en.

Fromagerie Montebello, cheese shop

Open Saturday to Thursday from 9:00 am – 5:00 pm and Friday from 9:00 am – 6:00 pm. To learn more, please contact 819 309  0541.

ChocoMotive, chocolate & local products shop

Open Wednesday to Sunday from 9:00 am – 5:00 pm. To learn more, please contact 819 423 5737.

BoniChoix, grocery store

Open daily from 8:00 am – 8:00 pm. To learn more, please contact 819 423 6326.

Bistro Montebello

Open daily. To make a reservation, please contact 819 423 6900.

Les Brasseurs de Montebello & Souche-Ì

Open Wednesday to Sunday. To make a reservation, please contact 819 309 0807.

Le Napoléon

Open daily. To make a reservation, please contact 819 423 5555.

In-Room Dining
In-Room Dining
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.

Discover other activities in Fairmont Le Château Montebello