FAQ Services

FAQ Services

We are pleased to welcome you to Fairmont Le Château Montebello! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit ALLSafeandWell.com.  

Please visit fairmont.com/montebello for more information or to make a reservation.

Please note that the hotel site, including its restaurants and hiking trails, is currently limited to registered guests of the hotel.

 

COVID-19 IMPORTANT!

Please note that vaccine passports will be introduced in Québec on September 1, 2021. Learn more at Quebec.ca. Our services have been adapted in compliance with the provincial government’s official ordinance. Please note that you will be screened for COVID-19 via verbal questions upon arrival at the site.

Face coverings are mandatory in enclosed public spaces throughout Quebec. It is therefore mandatory to wear a mask inside the hotel at all times. The regulation applies to everyone aged 10 and up, although children as  young as two are also encouraged to wear a mask.

Along with the hotel, the following amenities and services are open:

 

HOUSEKEEPING

Housekeeping service is available upon request for the duration of your stay. Replenishment service for towels and other amenities is available at all times.

 

DINING (Proof of vaccination REQUIRED)

Aux Chantignoles restaurant
Daily from 7:00 am – 11:00 am / 12:00 pm – 2:00 pm / 5:30 pm – 10:00 pm
An advanced reservation is required from 5:30 pm. Learn more

Bar Le Foyer
Daily from 4:00 pm – 11:00 pm
No reservation required. Learn more 

In-room dining
Daily from 7:00 am – 10:00 pm
Vaccine passport NOT required for in-room dining service. Learn more

Please note that the hours of operation are subject to change. To make a reservation, please contact our dining team at 819 423 3021 or at lcm.restaurant@fairmont.comRestaurants remain limited to registered guests of the hotel and members of the yacht club. Bistro La Seigneurie remain temporarily closed.

 

AQUATIC CENTER AND HEALTH CLUB (Proof of vaccination REQUIRED)

Indoor pool (CLOSED)

Please note that the indoor pool and whirlpools are currently closed for an indefinite period of time due to maintenance work.

Indoor tennis courts, squash court and fitness center 

Monday to Thursday from 9:00 am  5:00 pm
Friday from 9:00 am  9:00 pm
Saturday from 8:00 am  9:00 pm
Sunday from 8:00 am  5:00 pm

Please note that hours of operation are subject to change. Proof of vaccination required. An advanced reservation is required to access the indoor tennis courts and the squash court. Please contact our team at 819 423 6341 or at montebelloconcierge@fairmont.com. 

 

SPA (Proof of vaccination NOT required)

Spa Le Château Montebello welcomes guests from the hotel as well as exterior clients on appointment for massage therapy, body and beauty treatments.

Monday to Saturday from 10:00 am – 6:00 pm
Sunday from 10:00 am – 5:00 pm

Please note that the hours of operation are subject to change. An advanced reservation required. Please contact our spa team at 819 423 3099.   

 

SEASONAL ACTIVITIES (Proof of vaccination NOT required)
Discover the seasonal activities currently offered at our resort. Learn more here.

Ski Shop
Seasonal activities (weather permitting)

Daily from 9:00 am – 5:00 pm

Please note that the hours of operation are subject to change. Equipment is available at the Ski Shop.

Curling Clinic

Available daily at 2:00 pm for 60 minutes

No reservation required. Proof of vaccination required.

Horse-drawn sleigh rides

December 18-19 and December 23 to January 4

Available at 10:00 am, 11:00 am, 2:00 pm, 3:00 pm, 4:00 pm

Rates 
Adults: $26  
Children 4 to 12 years old: $13 
Children 0 to 3 years old: Free  

Taxes included. An advanced reservation is required. To make a reservation, please contact our team at montebelloconcierge@fairmont.comProof of vaccination required. 

Hiking trails

Available daily

Download our resort map here. Now also online with the Ondago App. Please note that the hotel site and its hiking trails remain limited to registered guests of the hotel and members of the yacht club.  

Outdoor fire pits

Daily from 6:00 pm – 9:00 pm near the stable 

Marshmallows for sale at the Boutique du Château.   

Guided 90-minute ATV Rides

Available daily

Rates
1 person: $130
Passenger: $30

Taxes are extra. A reservation is required 24 hours in advance. Please contact our team at 819-423-6341. Helmet, fuel and insurance is included. Must be aged 21 years and over and have a valid driver's license. A credit card deposit is required.

Guided 90-minute Side-by-Side rides

Available daily

Rates
2 people: $175

Taxes are extra. A reservation is required 24 hours in advance. Please contact our team at 819-423-6341. Helmet, fuel and insurance is included. Must be aged 21 years and over and have a valid driver's license. A credit card deposit is required.

Pedego Montebello – Electric Bikes (open to outside guests) 

The electric bike is the ideal means of transportation to discover the village of Montebello's attractions!

Available Saturday and Sunday upon reservation

Learn more

Montebello Mountain Bike (open to outside guests)  

Montebello Mountain Bike offers a new 20-kilometer network of trails to be explored by cyclists of all calibers.

Monday and Tuesday from 9:00 am – 4:00 pm
Wednesday to Sunday from 9:00 am – 8:00 pm

Learn more 

 

BOUTIQUE DU CHÂTEAU, GIFT & COFFEE SHOP (Proof of vaccination NOT required) 

Daily from 9:00 am – 5:30 pm

Please note that the hours of operation are subject to change.

 

LOCAL ATTRACTIONS

Montebello Christmas Market, December 3-4-5 / 10-11-12

Located in the very heart of the village of Montebello, the Christmas market is the perfect opportunity to encourage original artisans and producers. Entrance is free for all! To learn more, click here to visit their website.

Parc Oméga, wildlife park

Open Monday to Friday from 10:00 am – 4:00 pm and Saturday & Sunday from 9:00 am – 4:00 pm. Advanced online ticket  purchasing is required. To learn more, please contact 819 423 5487 or click here to visit their website.

Fromagerie Montebello, cheese shop

Open Saturday to Thursday from 9:00 am – 5:00 pm and Friday from 9:00 am – 6:00 pm. To learn more, please contact 819 309  0541.

ChocoMotive, chocolate & local products shop

Open Wednesday to Sunday from 9:00 am – 5:00 pm. To learn more, please contact 819 423 5737.

BoniChoix, grocery store

Open daily from 8:00 am – 8:00 pm. To learn more, please contact 819 423 6326.

Bistro Montebello

Open daily. To make a reservation, please contact 819 423 6900.

Les Brasseurs de Montebello & Souche-Ì

Open Wednesday to Sunday. To make a reservation, please contact 819 309 0807.

Le Napoléon

Open daily. To make a reservation, please contact 819 423 5555.

Discover other activities in Fairmont Le Château Montebello