Welcome to
Fairmont Nile City

Mariam B. A.

Reviewed 2023-09-24

Excellent stay

During my recent stay at a hotel, I experienced nothing short of perfection when it came to the services provided. From the moment I entered the elegant lobby, I knew this was going to be a stay to remember. The check-in process was swift and efficient, with the reception staff welcoming me warmly and ensuring that all my preferences were noted. The hotel staff was incredibly friendly and attentive throughout my entire stay, always going the extra mile to ensure my comfort and satisfaction. The room itself was a haven of luxury and tranquility. Impeccably clean and tastefully decorated, it offered a breathtaking view of the city skyline. The bed was incredibly comfortable, inviting me to sink into a soothing slumber after a long day of travel. What truly set this hotel apart, however, was the impeccable service. The housekeeping staff was meticulous in their work, ensuring that the room was always spotless and well-stocked with fresh linens and amenities. The attention to detail was evident in every aspect of the room, from the neatly folded towels to the thoughtfully arranged toiletries. The hotel's dining options were equally impressive. The breakfast buffet was a gastronomic delight, offering a wide array of delectable dishes to suit every palate. The staff in the restaurant were attentive and helpful, ensuring that I had everything I needed to start my day on a high note. Throughout my stay, I had the opportunity to utilize the hotel's facilities, which were top-notch as well. The fitness center was well-equipped with modern exercise machines, allowing me to maintain my workout routine even while away from home. The spa and relaxation area were a true oasis, offering a range of rejuvenating treatments and therapies. Additionally, the hotel's concierge service was invaluable in helping me navigate the local area. They provided excellent recommendations on places to visit, dine, and explore, ensuring that I made the most of my time in the city. Overall, my stay at this hotel was an absolute delight. The seamless blend of luxury, efficiency, and impeccable service made it an unforgettable experience. I left feeling refreshed, rejuvenated, and with a desire to return in the future. This hotel truly exceeded my expectations and set a new standard for excellence in hospitality.

Ahmed

Reviewed 2023-09-23

second to none hotel

Everything about the hotel were excellent. one hundred percent satisfied.

George

Reviewed 2023-09-23

Delightful Experience

From check-in to checkout everything was as smooth as silk. Accommodations were 5-star, the staff were friendly and professional and no request was too small.

Unknown

Reviewed 2023-09-22

The young lady Sarah at concerige Center took good care of and handle my missing luggage and coordinating it with the driver to make sure I got my luggage delivered . The dining service team was amazing. Thank you for the great service. I will strongly recommend others

Unknown

Reviewed 2023-09-22

I had some problems before arriving, and they were not resolved unfortunately upon arrival, but thanks to Mr. Omar from the guest relations (All accor )Department and (Mr. Abdul Hamid) , who tried to Changed my mind there are one of the best people I have deal with. I am grateful to them for their host.

A.

Reviewed 2023-09-22

Nice Stay

Regardless of the long queue at the entrance gate due to security check points once your in the hotel its a nice place with lots of helpful staff that are ready to help and assist in anything you ask for.

Ahmed

Reviewed 2023-09-22

Very excellent hotel

The stay was very nice. I thank the hotel management for the nice welcome. I enjoyed the stay very much

Al

Reviewed 2023-09-21

Not satisfied

- Room late to check in and then changed from 21st floor to 4th floor. - Telephone not working. - Card not working for two times and all of this for staying just one night. - Fairmont Accor number membership being given but confirmation not done.

Rohan P.

Reviewed 2023-09-19

Very nice room, great service, well located.

Very good overall experience, very courteous staff, very good quality of meals served at breakfast and dinner.

Unknown

Reviewed 2023-09-19

Imperfect staff in a beautiful hotel

The Fairmont in Cairo is a luxurious, beautiful hotel. It is too bad the staff micromanaged me and my guests stay. Their service was terrible in that, they weren't friendly except when looking for tips or being extremely nosey when delivering water o tea to our rooms. I brought a lot of business to the Fairmont for my birthday week. It's too bad we were asked to pay an extreme amount of taxes for the vendors who came for my birthday party in their small conference room. Security was unnecessarily everywhere, as if we were thieves. I felt as if they were being judgmental and racist towards us. Lots of my vendors have used their venues before and told us that we are being taxed because we are foreigners. That's crazy. I will never ever go back to Fairmont in Cairo. Never! And the last straw that broke the camel's back was when I went to breakfast with my friends and family, and before I could even take a bite of my food, I was given the bill by the restaurant manager. How inconsiderate and absurd. I told him to take the bill away from my table. He had seen me the previous 3 days, was I running away from paying for food. Fairmont gets a complete negative review from me. One other thing, my room was not ready upon arrival. I arrived in Cairo at 515pm. I got to Fairmont around 8pm. The check in process took well over 2.5 hours. I was with some of my other guests and my three minor children. We were very tired and hungry. This is unacceptable.