Welcome to
Fairmont Nile City

Rohan P.

Reviewed 2023-09-19

Very nice room, great service, well located.

Very good overall experience, very courteous staff, very good quality of meals served at breakfast and dinner.

Unknown

Reviewed 2023-09-19

Imperfect staff in a beautiful hotel

The Fairmont in Cairo is a luxurious, beautiful hotel. It is too bad the staff micromanaged me and my guests stay. Their service was terrible in that, they weren't friendly except when looking for tips or being extremely nosey when delivering water o tea to our rooms. I brought a lot of business to the Fairmont for my birthday week. It's too bad we were asked to pay an extreme amount of taxes for the vendors who came for my birthday party in their small conference room. Security was unnecessarily everywhere, as if we were thieves. I felt as if they were being judgmental and racist towards us. Lots of my vendors have used their venues before and told us that we are being taxed because we are foreigners. That's crazy. I will never ever go back to Fairmont in Cairo. Never! And the last straw that broke the camel's back was when I went to breakfast with my friends and family, and before I could even take a bite of my food, I was given the bill by the restaurant manager. How inconsiderate and absurd. I told him to take the bill away from my table. He had seen me the previous 3 days, was I running away from paying for food. Fairmont gets a complete negative review from me. One other thing, my room was not ready upon arrival. I arrived in Cairo at 515pm. I got to Fairmont around 8pm. The check in process took well over 2.5 hours. I was with some of my other guests and my three minor children. We were very tired and hungry. This is unacceptable.

Deb T.

Reviewed 2023-09-18

Beautiful hotel

Beautiful hotel with excellent service. Breakfast is fantastic with amazing pastries. Due to location, we felt uncomfortable leaving the hotel premises, but were glad to eat in the restaurants within the hotel. We were provided with complimentary bottles of water, but only the first day. We were there 3 nights.

Unknown

Reviewed 2023-09-18

Well located

John R.

Reviewed 2023-09-17

Perfect location, excellent service

The Fairmont team were always very professional and nothing is ever an issue. One of the best hotels I have ever stayed at around the world. Mohsen was amazing during our breakfast time and Sarah (concierge) was always very helpful.

T.k.

Reviewed 2023-09-17

Amazing hotel

Everything was perfect

Rashed A.

Reviewed 2023-09-15

Nice people

M A.

Reviewed 2023-09-14

Good

It is was good, but we have requested many times to have a Tax Invoice by Company Name, we did not receive it to date, also we call the receptionist with no benefits, they switch the call with no answers. I still need the Vat Invoice as requested before reservation to have a good experience with Fairmont. 01… Mohamed a.

Ed

Reviewed 2023-09-13

Only ok

While the hotel is kept very clean by the staff, it lacks 5-star hotel feeling. The service at the bar is slow, the breakfast staff is friendly but does not greet you when you arrive, and the tables are not correctly set up with napkins and spoons. In addition, the pool bar service is slow and only a few guests are asked what they would like once their drink has run out, while others are simply left alone. Music is played at too loud a volume in the hotel's bars and pool, contributing to a rather loud atmosphere. As a result, I would not rush back and will seek out alternative accommodations.

Unknown

Reviewed 2023-09-13

location, services, amenities