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Guest Services


Fairmont Pacific Rim will provide your family with childcare support during the day or for those special evenings out.  Pricing and availability can be determined by speaking with the concierge.

Bell Staff

Bellmen are available 24 hours a day, and would be pleased to assist with porterage and luggage storage.

BMW Bike Service

Allow our Bike Butlers to ensure you are all set for a fun day cruising Vancouver and the world renowned Stanley Park Seawall with a BMW bicycle, helmet, water bottle, basket, bike lock, and riding map - everything you need to explore! They will pump the tires, make sure your seat is the right height and your helmet is the right fit before you head off! Hotel BMW bikes are available on a first come, first served basis. Rental fees may apply for our new fleet of electric eBikes, starting at $35 per hour. For more information, contact our Concierge at

Check-In / Check-Out

Check in time is 3:00 p.m.
Check-out time is 12:00 noon.


Our concierge is available in the main lobby of the hotel, and can assist in providing information about everything from dinner reservations to directions.


Guests will have access to elevators in the main lobby. For your security, room keys are required to access guest room floors.


Our housekeeping team is pleased to offer twice daily maid service including turn-down service to ensure the best possible comfort for all guests.

Laundry Services

Same-day dry cleaning, laundry service, and overnight shoe shine is available.  Pressing service is available upon request.


Fairmont Pacific Rim offers on-site parking. 

 Valet Parking

  • 0-2 Hours: $28
  • 2-3 Hours: $38
  • 3-4 Hours: $48
  • 8PM - 3AM: $28
  • 24 Hours (Overnight): $55
  • Willow Stream Spa validated parking $15 for 4 hours, after that regular rates will be applied

 Self Parking

  • 0-2 Hours: $23
  • 2-3 Hours: $33
  • 3-4 Hours: $43
  • 8PM - 3AM: $23
  • 24 Hours (Overnight): $55

     All parking rates are inclusive of taxes.     

     Charging Stations 
    Charging stations are available for guests with electric vehicles, encouraging eco-friendly transportation, via self park or valet parking. (Please note regular parking rates apply for all eco-friendly vehicles.)

     Parking, With Perks 

     You Don't Have To Sleep With Us To Park In Our Garage
    Start your day off right when you park downtown Vancouver at the spectacular Fairmont Pacific Rim. 

     Reserved Valet Parking - $375 / Month*
    Non-Reserved Self Parking - $325 / Month* 
    *Pricing subject to applicable taxes.   

    To inquire further or sign up for downtown Vancouver monthly parking please email:   

    Pet Policy

    Fairmont Pacific Rim recognizes that pets are considered part of our guests’ family and are pleased that the hotel is designated as pet friendly, welcoming cats and dogs. A welcome package featuring special pet amenities including pet bedding, treats and a walking map will be presented upon arrival. Pets must be on a leash at all times and must not be left unattended in the room; our Concierge team is able to arrange pet sitting services if required. Please refrain from taking pets into restaurants and bars, and any damage incurred to the room by the pet is the responsibility of the guest. Service animals are always welcome and exempt of charges. Room type and location may be restricted.


    PressReader is a complimentary service available to all guests staying at Fairmont Pacific Rim providing access to over 3,000 publications from around the world on any tablet device or smartphone throughout their stay.

    To setup Press Reader on your own personal device, follow these simple steps:

    • Connect to the Fairmont Wi-Fi network.
    • Proceed to the Apple App Store or Google Play Store, search for 'PressReader' and then install the complimentary app.
    • Launch PressReader and pick your preferred newspaper or magazine from anywhere in the world.
    • If you are using a laptop, please visit and enjoy the same experience.
    For more information, please contact us:

    Telephone: +1 604 695 5402 or the Concierge desk

    Safety Deposit Boxes

    Safety deposit boxes are available at the front desk at no extra charge.  Each room has its own private digital in-room safe as well.

    Sea to Sky Exotic & Luxury Car Rental

    Vancouver based Sea to Sky Exotic & Luxury Car Rental joins Fairmont Pacific Rim on Parking Level 1. Catering to the ‘automotive connoisseur’, they offer a fleet of luxury vehicles ranging from exotics to luxury and premium SUV’s, sedans, and sport cars. To learn more, guests can visit Sea to Sky Luxury & Exotic Rentals on P1, visit or call 604-259-6162.


    Fairmont Pacific Rim is pleased to be partnered with Star Limousine.  “Meet & Greet” services at Vancouver International Airport begin at $142.00**; return transfers from $105.00**. Please contact our concierge directly to reserve (604) 695 5402 or online directly with Star Limousine at

    **Prices are inclusive of taxes, fees and gratuities. Reservations must be cancelled 24 hours prior to avoid cancellation penalties.

    Offered exclusively to guests at Fairmont Pacific Rim is our complimentary luxury BMW hotel car service which operates within the downtown core daily from 7:00am-11:00pm daily. This service features the most recent models of cutting-edge BMW vehicles. Please inquire with our Doorman for availability. Relax in style as our friendly and professional guest services expert whisks you away to your preferred destination.

    Wheel Chair Accessible

    Vancouver enjoys a reputation of one of the world's most accessible places to visit and at Fairmont Pacific Rim we like to do our part! Our accessible rooms feature:

    • Wheelchair accessible route 
    • Table height is accessible with knee space
    • Touch panel control lights, sheers and drapes
    • Closet bars/shelving can be lowered upon request
    • Accessible paths around the bed (Queen/Queen configured rooms have more room to travel around beds)
    Bathroom Features:
    •  Accessible sink 29 1/2" from the ground
    • Grab bars at toilet, 34" height, located on the right hand side
    • Lowered toilet available. 16" - 17" height
    • Wide space available for toilet transfers
    • Toilet portable raised seat ad tub seat available upon request 

    Information * if applicable
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