Welcome to
Fairmont Pittsburgh

Adam R.

Reviewed 2022-09-22

Horrible stay

Please excuse the poor format…Paid for a PNC park view, didn’t get it - we were facing market Sq. No big deal. Asked for waters in my room, didn’t get them. Called down for the waters that were not delivered after a long concert, they would not bring them to my room because they were understaffed. Traveled downstairs to get them, they wouldn’t give me more than 3. Even if I tried to pay. No vending machines. No market areas. Next morning, no coffee in room for keurig. Called down for them at 8am. They refused to bring to the room because they were too busy. I went down and had to get my own coffee when staying in an upgraded room for $700. No toilet paper in the room. Called down for it…they literally never brought it to us. Unreal. The room was filthy. Dust built up everywhere. Rips in the bed frame, curtains, lamp shade. Bathroom grout was grimy and floors were sticky and dirty. Spoke with the manager about my experience during checkout. She offered a 20% discount. I wasn’t asking for one, but even that was offensive. This was once our favorite place to stay for events. We will not be back after this treatment.

Unknown

Reviewed 2022-09-22

Great location

Mel

Reviewed 2022-09-22

Nice location, pleasant staff

Dinner restaurant was amazing!!! Room was okay, location great, staff kind. Downside the restaurant didn't have enough wait staff to start breakfast on time and room service wouldn't answer...so we missed a tasty second round in the am...

Unknown

Reviewed 2022-09-22

I had ordered the “romance package.” It was not in our room when we arrived. I called THREE times to have this matter resolved without success. Our “romance package” never arrived. I’m very disappointed and will most likely never stay nor recommend any of my friends to stay at the Fairmont again.

Marcy E.

Reviewed 2022-09-22

Disappointing

Hotel room was fine. Certainly nothing special. Other things were not good. We were not told at check in that housekeeping service was on request only and when we asked why our bed hadn’t been made they Asia’s there must have been a miscommunication because we should have been told at check in. That’s not a miscommunication. That is no communication. But the bigger point is who has ever heard of housekeeping in a hotel that costs over $500/night being on request only? I get it for towels and sheet changes but making beds and straightening up? In a supposedly 5 star hotel. Also, no coffee available in the lobby in the am (although one harried say manager who was also working the desk said so many people asked that she didn’t have time to keep explaining and put out coffee). Meanwhile before she did that I was told to go the the restaurant. I went up and asked if there was coffee available to hotel guests and they said yes and then they charged me $5 for 6 ounces of coffee. I complained and they took it off the bill. Also, we see there is a charge of $25 a day for internet. What is this, 2002? We were told to join the Accor loyalty program and it would be free so we did. There was something wrong with it because we signed us up but it wouldn’t take the membership number but then the internet started to work. When I looked at the bill at check out I see a charge for $50+ for internet. Again I complained explaining I had signed up and I was credited but really? No coffee, no housekeeping and no free internet? You get all of those things at a Hampton Inn for maybe $200/night. Very shortsighted as these things cost you nothing but are super annoying. Don’t charge me over $500/night if you are not going to make my bed. On the plus side, hotel is decent location, staff was nice, concierge was great. But these other things mean I will never come back and probably will never stay in another Fairmont even though I have stayed in others before.

Unknown

Reviewed 2022-09-22

Run down, not clean

Laura P.

Reviewed 2022-09-19

Just ok for a Fairmont

Fairmonts are always nice. The staff is pleasant and helpful. My room, however, felt dated and just kind of dirty in the corners. The glasses in the bathroom hadn't been changed - they were very dusty. I had to remake my bed because the bottom sheet was not tucked in at all. I don't want to speak poorly of the hardworking housekeeping staff. It was just slightly off-brand from usual Fairmont standards.

Unknown

Reviewed 2022-09-19

Exceptional Staff Support but the property is in need of a refresh

First, as always the team went above and beyond to ensure great service. The location was good. The room rate however did not reflect the room experience as I found the accommodation adequate but in need of upgrading and replacing (for example the bed bases were ripped and falling apart, the bathroom tiles made the room feel like a 3* hotel).

Unknown

Reviewed 2022-09-19

Major confusion, not worth the price

Reservation was made via phone by my partner. He thought he booked a suite. Upon check-in we were given a standard room with a broken bathroom door. He called to front desk and was told all suites were booked and the reason he was paying 50% more than rack rates was because he booked too far in advance. He told them to cancel the room while I got on my phone and handily booked a suite - for $1,000 more per night. Was told I reserved the Grandview Suite and got a confirmation. Went to front desk to "check in" for MY reservation and was told by Alex it must have been an error, until he went to "check in the back" and suddenly two suites were not available due to cancellations. We weren't given the Grandview Suite, we were given the Japanese Tea Store? Lights were broken, switches went to the wrong things, outdated fixtures, not immensely clean, insane for $1,500/night. By this point it was after 7:30pm so we just stayed and left early the next morning. I don't appreciate my partner being lied to about the suites (perhaps he isn't classy enough?) nor what felt like price gouging and a suite bait and switch. The two drink coupons and service in the bar were good though.

Cornell

Reviewed 2022-09-18

Great Stay

Spacious. Clean. Super cool bathroom. Wish it had a normal refrigerator. Fast elevator. Pretty views. Comfy bed. Plenty of places to easily walk to outside. Staff were extremely nice and helpful. Would definitely recommend to anyone visiting Pittsburgh.