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Guest Services


Bell Staff

Bell staff is available at all entrances of the hotel and in the Main Lobby. They provide services such as luggage storage and porterage 24-hours a day. You can also reach the bell staff directly from the train station.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

Concierge

Fairmont The Queen Elizabeth concierges are motivated by a true desire to serve you, whether it be advice on restaurants, nightlife, theatre, sporting events, city tours, shopping, arranging transportation, babysitting, or sending flowers to loved ones! We are the only hotel in Montréal with access to admissions for shows and special events. Our concierges are always available to ensure your stay is a memorable one. Our concierges are members of 'Les Clefs d'Or' (Gold Keys) and it is with a friendly and professional approach that they deliver the highest level of guest satisfaction.

Elevators

Elevators are located right next to the Front Desk. For guests staying in our Presidential Suite, a private panoramic elevator will bring you to your suite while you enjoy a spectacular view of the city.

Express Check-Out

  • Easy Departure Check-out: If you provided us with your e-mail address at time of booking, you will receive a request for an Easy Departure by email. Using your mobile device, click on “Check-out Now” and we will send you an electronic copy of your invoice. 
  • Electronic Express Check-out: Send an e-mail from your mobile terminal or computer to this address QEH.DepartExpress@Fairmont.com and provide your name and room number. We will send you an electronic copy of your invoice.
  • Express Check-out Box: Keep your invoice and drop off your room keys in the “Express check-out” box located in the lobby. 
  • Video Express Check-out: Use the “TV Express Check-out” option on your television by pressing the “Menu” button and follow the instructions to check-out.
  • In-room Phone Express Check-out: Dial 0 from your in-room telephone and ask our Royal Service Agent to check you out.

Housekeeping

Housekeeping doesn't just clean your room on a daily basis. Available 24-hours a day, they can also provide extra pillows, towels, humidifier, European adapters and more.

Internet Access

  • Standard Internet access: $13.95 + tax for 24 hours or complimentary when joining Club AccorHotels for free.
  • Business Internet access: $19.95 + tax for 24 hours
  • Premium Internet access: $23.95 + tax for 24 hours

Laundry Services

Same day or 24-hour laundry services are available.

Parking

Hotel parking is managed by Indigo :

Parking with valet service (250 spaces)
Entrance located on the North side of Belmont street or by Cathcart street :

  • $35 overnight, taxes included, departure before 4 p.m.
  • Guests can exit and enter as they please, no additional fee

Self-service parking 

  • Entrance located on the South side of Belmont street
  • Fees must be paid directly at the parking terminals

Sustainable Car Travel
Fairmont properties in the Quebec province have installed electric vehicle charging stations in partnership with Hydro-Quebec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in the indoor parking.

Pet Policy

Pets are permitted in the hotel. A charge of $25 CAD (taxes extra) per pet per day will apply. The animal must be kept in a kennel at all times and must not be left unattended in the room.  Seeing-eye dogs are always welcome and are exempt of charges and restrictions. Pet amenities are available upon request.

Safety Deposit Boxes

Safety deposit boxes are available in most guestrooms, as well as at the Front Desk, at no extra charge.

Security

The hotel has 24-hour security, with CPR training.

Wheelchair Accessibility

The hotel has wheelchair-accessible rooms with wider entrances, grab bars, accessible shower and lower sink. Meeting rooms and restaurants are wheelchair accessible.

Babysitting

Bonded babysitters are available. It is recommended that you make your reservation 48 hours ahead of time. The price for one or two children is $25 CAD/hour with a three-hour minimum charge. Each additional 20 minutes is $10, and each additonal children is $5. Reservations may be made through the Concierge Desk at (514) 861-3511 ext. 2288. For cancellations, please contact the concierge desk directly; a charge of three hours will apply for any same day cancellation.

**During mealtimes, guest to provide a meal for the babysitter ($15)**

A $30 taxi fare for the babysitter will be applied after midnight.

Fairmont The Queen Elizabeth Hotel will not be held responsible for any accidents or injuries incurred during your absence.

Mini Fridge

A mini fridge can be delivered to your guestroom upon request and upon availability. The daily cost is $25 CAD. The maximum amount that you will be charged is $75 CAD. Taxes are extra. Please contact the front desk upon arrival.

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