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Guest Services


Fairmont Vancouver Airport uses the services of Just Like Mum, a well-renowned babysitting company in Vancouver. For information and reservation, please call:(604) 325-4225.

Bell Staff

Bellmen are located at the Entry Pavilion and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

BMW Bike Service

Explore Richmond and Vancouver's vast parks and trails with one of our BMW bicycles, available to our in-house guests for complimentary use. Hotel BMW bicycles are available on a first come, first served basis. Please contact our Guest Services team for more information.  

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.


The Concierge Desk is located in the Main Lobby and is available 24 hours a day. They can assist you with dinner reservations, transportation rentals and directions to major attractions in the area.

Departure Kiosk

Guests of Fairmont Vancouver Airport can check-in to their flight from the hotel lobby.  The first airport hotel in the world to offer a self-service 'common-use' airline check-in (CUSS) leaves Fairmont Vancouver Airport in a league of its own with service enhancing technology.  The airline check-in kiosk is a result of customer demand, designed to make airline check-in more efficient and time effective for departing guests.  Currently, the following airlines are available on the kiosk: Air Canada, Alaska Airlines, American Airlines, Air France, Cathay Pacific, China Airlines, Delta Airlines, KLM, Korean Air, United, and Westjet.

Fish Valet

To assist guests of Fairmont Vancouver Airport that are returning from BC's beautiful Fishing Lodges, our Fish Valet service offers complimentary storage of boxed fish in our 575 cubic foot 'Fish Freezer'. For further information, please call (604) 207-5200. 

Learn more about the Fish Valet.

Gift Shops

The Vancouver International Airport offers a wide selection of shops and boutiques:

International Terminal 

  • Gifts of the Raven (First Nations art, clothing and jewelry)                   
  • Brooks Brothers (men's & women's apparel)                                  
  • Hudson News
  • Pacific Coast News                  
  • Mountain Style Shop (outdoor apparel & footwear)                   
  • Salamandra Flower and Gifts                                    
  • PGA Tour Shop (golf apparel & accessories)
  • Retail Carts (value priced products)                
  • Shades of Time (sunglasses, eyewear & watches)
  • Vancouver Marketplace (specialty foods) 

Domestic Terminal 

  • 7-Eleven                   
  • Crafthouse (gifts & jewelry) /Discover BC                  
  • Daniel le Chocolate Belge                  
  • Hudson News
  • iStore
  • Life is Good (apparel & fashion accessories)
  • Pacific Coast News
  • Taraxca Jewelry
  • Travel + Leisure (luggage & travel accessories)
  • Vancouver Aquarium
  • Virgin Books & Music
  • West Coast Liquor Store
  • Pharmasave - prescriptions, vitamins & cosmetics                                                                
  • Vancouver Airport Florist 

See the full list of pre and post security shops & services here.


Housekeeping is pleased to offer extra amenities, such as cribs and cots, at no extra cost.

Laundry Services

The hotel will provide same-day dry-cleaning and laundry service when articles are received prior to 9:00 a.m. Pressing service is available 24 hours a day.


Fairmont Vancouver Airport is a tenant of the Vancouver International Airport. All prices subject to change.

Valet parking for hotel guests: $43.75/night, inclusive of taxes, with in-and-out privileges.

Self Parking in the YVR Terminal Parkade is available to guests for $28.75 per night, inclusive of taxes. If self parking please see the hotel reception desk upon arrival for payment. 

For guests visiting the hotel to dine at Globe@YVR or Jetside Bar, we are pleased to offer 2 hours of complimentary parking. Parking vouchers are provided for self parking at YVR P1, P2 or P3 to guests who spend a minimum of $30 when dining with us.  

Pet Policy

Pets of any size are welcome in the hotel at a price of $25/night, maximum 2 pets per room.  The animal must be on a leash at all times and must never be left unattended in the room.  Pets are not allowed on hypo-allergenic floor nor in food and beverage outlets due to health regulations.  Seeing-eye dogs are always welcome at no charge.


Offered exclusively to guests at Fairmont Vancouver Airport is our complimentary luxury BMW hotel car service, available within Sea Island (including service to YVR’s South Terminal) between 7am and 10pm.  Service is based upon availability and advance booking is recommended. For more details, please contact Guest Services.

Wheelchair Accessibility

The hotel has 10 wheelchair accessible rooms. The rooms have a door clearance of 33 inches with lowered closet shelf, rod, thermostat and light switches. The bathrooms have a roll-in shower, lowered vanity and towel rack.

YVR FasTrack Access

Fairmont Gold guests at the hotel receive complimentary access to the FasTrack Lane at Vancouver International Airport and bypass airport security lineups via the priority lane at the International, Domestic and Transborder (U.S.) checkpoints.

* if applicable
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