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Chicago Guest Services

  • Downtown Chicago Illinois Hotels: The Fairmont Chicago Illinois Hotel Reservations, Rooms

Babysitting Services

The Fairmont Chicago uses the services of American Childcare, a local bonded babysitting company in Chicago. American Childcare will provide your family with childcare support during the day, for those special evenings away, weekends and holidays. For information and reservations, please visit their website or call: (312) 644-7300.

Concierge Services at the Fairmont Chicago is pleased to assist you with your child care arrangements.  Please contact the Concierge Team at (312) 565-6651 or

Bell Staff

Bellmen are located in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.


The Concierge is available 24-hours a day in the Main Lobby of the hotel. They can help you arrange dinner reservations and give you directions to major attractions.


Daily Housekeeping Service is offered and evening turndown service is available upon request.  Fairmont Gold guests receive twice daily Housekeeping service.  Housekeeping also handles all requests for lost and found items.

Internet Access, Wireless

Complimentary Wireless Internet Access is available for guests in the Fairmont Chicago, Millennium Park throughout the Lobby Level and in mySpa. 


High Speed WiFi Internet access is available in guestrooms.  Access suited for internet browsing, web based email and social networking ($13.95 plus tax per 24-hour period).  Premium High Speed WiFi Internet access ideal for VPN (corporate users), video, online entertainment, streaming and downloading ($23.95 plus tax per 24-hour period; complimentary for members of Fairmont President's Club).  Guests are able to input their credit card number in the appropriate field for automatic billing.

Laundry Services

Same-day laundry service and overnight shoe shine is available. Pressing service is offered 24-hours a day.


The hotel's valet parking charges (including tax) are as follows:

  • Up to Two hours: $27.00 
  • Two to Six hours:  $39.00
  • Six to 24-hours and overnight parking: $72.00
Receive a reduced parking rate for up to 4 hours with validation from mySpa or one of our restaurants.  Rates subject to change without notice.

Pet Policy

Dogs and cats under 50 pounds are permitted in the hotel. The animal must be on a leash at all times and must not be left unattended in the room. A one time fee of $50 will apply for each four legged guest. Additional deep cleaning charges may apply.  Seeing-eye dogs are always welcome and exempt of charges.   Please e-mail the hotel to confirm your pet will be staying with you.

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk at no extra charge.

Wheelchair Accessibility

There are rooms at the hotel which are specially adapted for physically challenged guests. These rooms feature wide doorways, lower door handles, lower light switches and grab bars in the bathroom.

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