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Renewed Heritage, Modern Luxury

Until May 31, 2017 the hotel will be embarking on Phase Two of our iconic restoration project. During this time, the work will be focused on the north wing, which includes:

  • The main lobby
  • Pool & Health Club (re-opening May 12, 2017)
  • Willow Stream Spa (re-opened April 1, 2017)
  • The remaining 229 guest rooms

The newly renovated south wing will remain largely unaffected by the work taking place. Important information to note:

  •  Our check-in location over this period will be in the Victoria Conference Centre Pavilion located off Douglas Street (please see directions below).
  •  Pool and Health Club are currently closed for renovations.
  •  The newly refreshed Willow Stream Spa re-opened its doors on April 1, 2017.
  • For all hotel guests we have secured access to the pool and health club at the nearby Parkside Hotel to use at your convenience and transportation to the Parkside Hotel is available upon request. We will also have a selection of cardio equipment available within the hotel.
  • Tea at The Empress and Q at The Empress restaurant and bar will remain fully functional and operate at normal hours.

Rest assured, we are making every effort to ensure that any disruption is kept to a minimum throughout this process.

Check-in Directions:
Follow the Trans-Canada Highway (Douglas Street) south past Humboldt Street and turn right immediately after the Victoria Conference Centre. Check-in will be located on your right hand side in the Victoria Conference Centre Pavilion. There will be signage and Fairmont Empress Staff there to assist with luggage, directions and to answer any questions you may have. 

See below for information on our newly updated spaces and details about the exciting changes to come.


Renovation Timelines

Renovation Timelines

Phase 2 is expected to run October 2016 to May 2017 and will complete the remaining 229 guest rooms in The Humboldt Wing and include the spa, fitness centre and lobby area.

Business As Usual

Business As Usual

The renovations present an exciting, new future for Fairmont Empress and strategic care was taken to ensure guests were not affected by Phase 1. During Phase 2 we are pleased to offer newly renovated guest rooms and suites including Fairmont Gold, and a brand new dining experience with Q at the Empress and the Lobby Lounge. Reservations including a variety of packages and special offers are available. Please book your next stay now!

Fairmont Empress Special Offers
Willow Stream Spa

Willow Stream Spa

Willow Stream Spa is Victoria's finest luxury full service spa. Newly refreshed, the Willow Stream Spa at Fairmont Empress reopened its doors on April 1, 2017. Over the renovation period this space was transformed and revitalized with exciting upgrades including:


  • Renovated corridor leading to the spa
  • Brand new reception area
  • New salon furnishings
  • Luxurious new relaxation lounge
  • New and updated change rooms
  • Rejuvenated whirlpool

The Fitness Centre and Pool is also be under-going and extensive regeneration, and will re-open on May 12, 2017. Growing larger and with easy access from our mezzanine level, the Fitness Centre will feature a wealth of new equipment, renovated change rooms and an extended deck over the pool.

Willow Stream Spa at Fairmont Empress
Guest Rooms

Guest Rooms

The remaining 229 guest rooms located in our Humboldt wing will undergo a full renovation. Our sophisticated modern room design will be grounded in tradition with elegant architecture and classic details. Thoughtful touches, fine finishes and bold accents capture the historic essence of Fairmont Empress, while creating a more modern luxurious experience.

Fairmont Empress Special Offers
Fairmont Gold

Fairmont Gold

Newly renovated Fairmont Gold rooms and suites were revealed June 1, 2016.  We are pleased to advise that Fairmont Gold has expanded to 65 rooms and suites including the addition of a magnificent Fairmont Gold Lounge and Patio and a grand Royal Suite. Should you have further questions about the Fairmont Gold services and amenities, , please contact us directly.

Fairmont Gold at Fairmont Empress
Hotel Dining

Hotel Dining

Fairmont Empress Hotel Dining
Hotel Renovation Design

Hotel Renovation Design

Hotel owners retained renowned architect, James Cheng, a visionary respected globally for his architectural mastery. Revered hotel and restaurant designers Hirsch Bedner Associates (HBA) and the Puccini Group have created a masterful renovations plan for Fairmont Empress. HBA and Puccini have worked with acclaimed hotel and restaurant designers including several Fairmont properties. Click the link to see rendering previews of proposed renovations.

Renovation Preview

We are very excited to reveal completely the new and inspired Fairmont Empress in June 2017. Our goal is to deliver extraordinary services and experiences under all circumstances. If you have any questions or concerns prior to your stay, please do not hesitate to contact us. Email us or by phone at 250 384 8111

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