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Visiting the Spa

  • Spa Lounge - Visiting the Spa

Willow Stream Spa Experience 

To further enhance your spa experience, we recommend that you begin with traditional spa hot and cold facilities. To help expel toxins from your body, spend time in the infra red sauna, steam room or whirl pool. This helps to open up your airways and warm your muscles. Following this with a cooling activity—a cold shower or an iced drink—is an invigorating way to bring your body temperature back to normal before your treatment. We also offer a spa lunch menu to complement your day of relaxation. 

To keep the spa peaceful and protect the privacy of all guests, cell phones and other electronic devices are not permitted in the spa. Willow Stream is an adult sanctuary for guests 18 years and older. 

Spa Arrival and Etiquette - With your relaxation in mind, we recommend arriving 45 minutes before your scheduled treatments to allow yourself ample time to enjoy the facilities. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time. Access to the facility is complimentary with all treatments.

Health Matters - Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a Wellness form upon arrival, so your spa professional can better customize your experience to meet your needs. 

Further expedite your check-in process by completing your health questionnaire prior to your visit and bring it with you to the spa.

Spa Attire - You will receive a robe and sandals to use during your time with us, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa. Jewelry and valuables should be left in your room safe or the hotel safe. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.

Cancellation Policy - If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% for reserved services. 

Taxes & Gratuities - Local taxes will be added to all spa services and packages. Gratuities are up to your own discretion and can be added to your bill upon checkout. 

Parking - We would like to invite you to use our full service Valet Parking located at the front of the hotel with our Guest Service Agents.  Parking is available to our guests at a rate of $15.00 dollars, for a maximum of 4 hours, while you are at the spa. After that time, regular valet fees will apply.

Spa Access - Spa access is complimentary with the purchase of a spa service that is at least 60 minutes in length. Daily spa access without a treatment is $79, which is valid Monday - Thursday based on availability. Please contact us on the day you wish to join, and we would be happy to advise on availability. 

Willow Stream Spa Gift Cards - Willow Stream Spa gift cards may be purchased for all spa services and packages. Please contact Willow Stream Spa reception for further information.

Hours of Operation 

  • Spa Facility 7:00am - 10:00pm
  • Appointment availability 8:00am - 9:00pm
  • Fitness Centre - 24 hours
  • Pool Deck - 6:00am - 10:00pm daily, exclusively available for hotel guests and residents

For more information about Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com.

Monthly parking options available 

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