Visiting the Spa
Preparing for your Willow Stream Spa experience
Spa experience - Willow Stream Spa experiences last at least a full hour as we want you to take time to find your energy. We encourage spa guests to linger longer and take full advantage of our spa facilities, including tranquil lounges; a yoga studio; and a boutique offering Willow Stream signature products. Ideal for groups or pampering parties, spa-goers can also enjoy lifestyle cuisine while they relax.
Spa environment - Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy, smartphones and other electronic devices are not permitted. If you wish to receive messages during your time with us, our staff will be happy to assist you.
Reservations - Please call 604 695 5550. To accommodate your preferences, advance reservations are recommended. Our knowledgeable Spa Experience Coordinators are delighted to guide you to the experiences that suit your needs.
Cancellation Policy - If you must reschedule or cancel any spa reservations please notify the spa four hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 24 hours' notice. Missed appointments without proper notice are subject to a 100% for reserved services.
Making Spa Appointments- Consult with our Spa Experience Coordinators to select treatments that fulfill your personal requirements. To ensure availability, please book your appointments before you arrive at the hotel. Questions are welcome.
Spa arrival and etiquette - We recommend that you arrive 45 minutes before your first scheduled appointment to familiarize yourself with the facilities and relax before your treatments. Please note: all treatments end on time, regardless of start time; jewelry and valuables should be left in your room safe or the hotel safe. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.
Health Matters - Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a medical-history form upon arrival, so we can best meet your needs.
Spa attire - You will receive a robe and sandals to wear between spa treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are requires in some areas of the spa.
Spa Experience Coordinators - Whether in the spa or by phone, our Spa Experience Coordinators are available to assist you in customizing your own personal experience - from planning your treatments to answering your questions to addressing any concerns.
Willow Stream Spa Gift Cards - Willow Stream Spa gift cards may be purchased for all spa services and packages. Please contact Willow Stream Spa reception for further information.
Taxes - For your convenience, local taxes will be added to all spa services and packages. Rates are subject to change. Occasionally, not all services may be available.
Gratuities - Gratuities are up to your own discretion and can be added to your bill upon checkout. Information and prices contained in this brochure are subject to change without consult.
Hours of Operation & Cancellation Policy
- Spa Facility 7:00am - 10:00pm (Appointment availability 8:00am - 9:00pm)
- Fitness Centre 24 hours (Hotel Guests Only)
- Pool Deck 6:00am - 10:00pm daily for Hotel Guests and Residents
- Please notify the spa four hours in advance to avoid being charged for cancellations
- Cancellation of a package requires 24 hours notice
For more information about our new Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com.
Monthly parking options available.