Visiting the Spa
Preparing for your Willow Stream Spa experience
Spa experience - Willow Stream Spa experiences last at least a full hour as we want you to take time to find your energy. We encourage spa guests to linger longer and take full advantage of our spa facilities, including tranquil lounges; a yoga studio; and a boutique offering Willow Stream signature products. Ideal for groups or pampering parties, spa-goers can also enjoy lifestyle cuisine while they relax.
Spa arrival and etiquette - We recommend that you arrive 45 minutes before your first scheduled appointment to familiarize yourself with the facilities and relax before your treatments. Please note: all treatments end on time, regardless of start time, valuables should be left in your room safe or hotel safe.
Spa attire - You will receive a robe and sandals to wear between spa treatments, and a locker for your personal belongings.
Spa environment - Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy, smartphones and other electronic devices are not permitted.
Hours of operation & cancellation policy
- Spa Facility 7:00am - 10:00pm (Appointment availability 8:45am - 9:00pm)
- Fitness Centre 24 hours (Hotel Guests Only)
- Please notify the spa four hours in advance to avoid being charged for cancellations
- Cancellation of a package requires 24 hours notice
For more information about our new Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com.
Monthly parking options available.