The Willow Stream Spa at Fairmont Empress

Condé Nast Top Resort Spas in Canada - Find Your Energy

March 18, 2020
We must all work together in these trying times, and that includes practicing responsible social distancing. To minimize risk of virus transmission and ensure the health and wellbeing of our guests and colleagues, we have closed our pool, health club and Willow Stream spa until further notice. We thank you for your understanding.


Energy makes the difference between just living...and living well. That's why energy renewal is our mission. We are passionate about having you leave us feeling energized. Find Your Energy at Willow Stream Spa.

Recognized by Condé Nast as a Top Resort Spa in Canada and Spas of America Top 100 Spas of the Americas, Willow Stream Spa on Vancouver Island is a serene oasis in the heart of Victoria. Willow Stream Spa offers authentic and effective spa experiences customized to your wellness needs. To maximize your spa experience, we recommend arriving early to partake in our spa ritual.  The spa ritual includes Finnish style sauna, steam inhalation room and mineral pool and is designed to open up inhalation, cleanse, detoxify and warm the muscles.

Willow Stream Spa at Fairmont Empress provides the most luxurious spa experiences on Vancouver Island.  Our team of spa professionals take pride in your relaxation and wellness journey, please view our spa menu that offers a wide selection of spa experiences. We are delighted to feature outstanding product lines in our spa from Kerstin Florian,  Seaflora, Jane Iredale and Aromatherapy Associates.  Your wellness journey begins here. 

  Your Experience 

Please arrive at least 45 - 60 minutes prior to your appointment time to complete a medical history form, change into your robe, and enjoy the Spa Ritual. Our Spa Ritual consists of steam inhalation room, Finnish style sauna and mineral pool. The spa ritual is recommended for our spa guests as a means of relaxing the mind and body prior to their experience, so as to enjoy the maximum wellness benefits of their spa visit. We do require 24 hours notice for any change or cancellation of spa appointments.

Spa services

Spa Services

The Willow Stream Spa at Fairmont Empress is ranked as one of the top spas in Canada by Condé Nast Traveller and is one of the most popular Vancouver Island spas. We are located just past the lobby in the beautiful  Fairmont Empress. A second entrance is located on Humboldt Street.

To request an appointment or for any further questions please email our spa team at or call 250-995-4650

The Spa Ritual

All guests may enjoy our Spa Ritual - a Steam Inhalation Room, Finnish style Sauna, and soothing Mineral Bath. This experience is recommended prior to any spa treatment to prepare the body for total relaxation and nourishment, or to relax the body after exercise. The Spa Ritual is complimentary with every spa experience.  We suggest:

5 minutes in the Sauna

5 minutes in the Steam Room

10 minutes in the  Mineral Bath

10 minute rest in our soothing Lounge where refreshments are available

Willow Stream Spa Gift Cards

Give The Gift Of Wellness

Gift cards are available in any denomination. Give the gift of health & wellness. Giving has never been so easy.

Fairmont Gift Card

Hours of Operation

Hours of Operation
The Willow Stream Spa at Fairmont Empress

Open Sunday through Tuesday 8:30am - 7:00pm and Wednesday through Saturday 8:30am - 9:00pm. Spa Facilities open at 8:30am daily.

Fitness Centre

Fairmont Empress Health Club

The Fairmont Empress Health Club includes the following services:

Indoor heated swimming pool

Indoor whirlpool

Children's wading pool

Saunas (two)

Men's and women's change rooms

Fitness Center with Stair climber, Elliptical trainer, Stationary bikes, Treadmills and Free weights

The Fitness Centre is open 24 hours a day, 7 days a week. The swimming pool is open from 5am to 1am. Access to the Fitness Centre and the swimming pool is complimentary for registered hotel guests. Children 15 and under are not permitted in the Fitness Center. Adult supervision is required in the Fitness Center for guests between the ages of 16 and 18 and in the pool area for children of all ages. The Fitness Centre is not staffed.

Fairmont Fit - Stay, and Stay Fit

Whether you've forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away.

Fairmont Fit provides Reebok workout apparel and footwear, an MP3 player and a yoga mat with stretch band, all which can be delivered directly to your room upon request.

Fairmont Fit is available to all loyalty club members and is complimentary for Premier and Platinum members. There is a small service charge for loyalty club members. Click here for more information on Fairmont Fit.

BMW Bicycles

BMW Cruise bicycles are available for loyalty club members during their stay at The Fairmont Empress. Please see our Concierge Desk for information and availability of these bicycles including available safety equipment.

Spa For A Year

Treat yourself or the one you love all year long with The Willow Stream Spa's Spa For A Year program.

PAMPER ME PRETTY - $2268 (including tax & gratuity)

Take your spa experience to the next level with our new Pamper Me Pretty monthly spa program. Discover the power of a monthly spa visit and choose any one of the following 60-minute experiences each month.  As our wellness gift to you, we would like to extend your monthly visit by offering one spa enhancement with our compliments.

Face: Custom Cleanse Facial / Age Repair Facial / Brightening Facial / BerryPlus Facial / Pure Energy Facial

Body: Executive Meltdown / Honey Ginger Elixir / Stay Active Back Soother / Eucalyptus Scrub / Neroli Blossom / Bamboo Citrus Scrub.

Massage: Relaxation Massage / Stress Relief

Your choice of one complimentary enhancement: Foot Soak & Scrub / Scalp Massage / NuFace / Express Eye & Lip Lift.

THERE SHE GLOWS - $3598 (including tax & gratuities)

This is the ultimate beauty package for the spa goddess.  You know the importance of a monthly facial and maintaining those beautifully manicured hands and feet. Each month you will enjoy our Custom Cleanse Facial, Empress Luxe Manicure and Empress Luxe Pedicure. During your birthday month visit we will have you celebration ready with a complimentary makeup application, spa lunch and valet parking. 

Your choice of one complimentary enhancement: Foot Soak & Scrub / Scalp Massage / NuFace / Express Eye & Lip Lift.

Terms & Conditions
  • Valid Monday through Friday. Not valid Saturday, Sunday or Statutory Holidays.
  • Program must be activated within 60 days of purchase and is valid for one full year from date of activation.
  • Program benefits and discounts are only valid at Willow Stream Spa at Fairmont Empress. Discounts apply to package recipient only. Retail and additional treatment discounts are not valid on any already discounted treatments, promotions or retail products.
  • Pamper Me Pretty and There She Glows are non-transferable with no substitutions outside the inclusions of the package.
  • Registered Massage Therapy is not included and cannot be substituted.
  • Treatments must be booked in advance and are subject to a 12 hour cancellation or change policy.

Discover other interests in Fairmont Empress

Fairmont Empress

Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbor. Canada’s Castle on the Coast is uniquely Canadian and entirely West Coast inspired.