The Willow Stream Spa at Fairmont Empress

Condé Nast Top Resort Spas in Canada - Find Your Energy


Willow Stream Spa is open from 9:30am to 7:00pm, 7 days a week, 
with a separate entrance on Humboldt Street. 

Energy makes the difference between just living...and living well. That's why energy renewal is our mission. We are passionate about having you leave us feeling energized. Find Your Energy at Willow Stream Spa.

Recognized by Condé Nast as a Top Resort Spa in Canada and Spas of America Top 100 Spas of the Americas, Willow Stream Spa on Vancouver Island is a serene oasis in the heart of Victoria. Willow Stream Spa offers authentic and effective spa experiences customized to your wellness needs. To maximize your spa experience, we recommend arriving early to partake in our spa ritual.  The spa ritual includes Finnish style sauna, steam inhalation room and mineral pool and is designed to open up inhalation, cleanse, detoxify and warm the muscles.
Willow Stream Spa

Spa Services

The Willow Stream Spa at Fairmont Empress is ranked as one of the top spas in Canada by Condé Nast Traveller and is one of the most popular Vancouver Island spas. We are located just past the lobby in the beautiful  Fairmont Empress. A second entrance is located on Humboldt Street.

To request an appointment or for any further questions please email our spa team at or call 250-995-4650


Willow Stream Spa Gift Cards

Give The Gift Of Wellness

Gift cards are available in any denomination. Give the gift of health & wellness. Giving has never been so easy.

Enhancing your Spa Experience

Enhancing your Spa Experience

Spa Environment 
Willow Stream is an adult sanctuary. Minimum age is 18 years. Guests 16–18 years old must be accompanied by an adult. 

Advance reservations are recommended to accommodate your preferences. Our knowledge¬able Spa Experience Coordinators are delighted to guide you to the experiences that will suit your needs. You can also reserve your appointments on line on our website.

Cancellation Policy 
To reschedule or cancel an appointment, please notify the Spa 24 hours in advance to avoid being charged for the service.

Spa Arrival & Ritual
With your leisure in mind we suggest arriving at the spa thirty minutes or more prior to scheduled treatments (excluding nail services which do not include Spa facility use) to allow yourself time to enjoy our facilities and to complete our medical history form. Late arrivals limit the time of your enjoyment and lessen treatment benefits. To accommodate all guests, each treatment will conclude at the scheduled time. To further enhance your spa experience, we recommend beginning with the Spa Ritual to eliminate the toxins from your body.  The spa ritual includes a Traditional Finnish Dry Sauna, Steam Inhalation Room and Thermal Mineral Pool. This helps to open up inhalation, cleanse, detoxify and warm the muscles.

Health Matters
Please inform us of any health conditions at the time of booking your appointment. Also, consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical history form upon arrival at the spa so your spa professional can better customize your experience to your needs. 

Spa Attire
At the time of your arrival you will be provided with a locker containing a robe and a pair of sandals to wear between treatments as well as to store your personal belongings. For your comfort, undergarments may be worn during treatments, but rest assured our therapists are highly trained in correct draping procedures for your complete privacy. Swimsuits are required in some areas of the spa. 

Parking Options
Robins Parkade located in the hotel: $3.50 per hour or $18 daily. Hours: 5:00am - 8:00pm 

Street parking: on-street parking zones range from $1.50 to $3 per hour with 90-minute to 24-hour time limits. Hours: Monday - Saturday from 9:00am - 6:00pm.

**Willow Stream Spa does not validate parking** 

Discover other interests in Fairmont Empress

Fairmont Empress

Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbor. Canada’s Castle on the Coast is uniquely Canadian and entirely West Coast inspired.