Check-in time is from 3:00 PM and check-out is until 12:00 PM. Early check-in or late check-out may be arranged upon request and is subject to availability. Our Concierge is available to assist with luggage storage, airport transfers, or any special arrangements to ensure a seamless arrival and departure experience.
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service DETAILS
AT FAIRMONT HANOI
World-class service awaits your every need at Fairmont Hanoi. Our dedicated concierge team is on hand to arrange limousine transfers, city tours, and cultural excursions, or provide tailored recommendations across Hanoi. From business support to lifestyle experiences, your comfort and convenience remain our top priority.
Guest Information
Valet parking and secure underground parking are available for guests of Fairmont Hanoi. Spaces are subject to availability. For added convenience, our Concierge can also assist with private transfers or limousine service for exploring Hanoi or reaching Noi Bai International Airport.
Fairmont Hanoi is designed with accessibility in mind. The hotel features wheelchair-accessible entrances, elevators, and public areas, along with specially equipped guestrooms. Our team is on hand to assist guests with additional accessibility requirements to ensure a comfortable and effortless stay.
Fairmont Hanoi’s 3,500 sqm Wellness Sanctuary is a haven of tranquility in the heart of the city. Guests can rejuvenate with bespoke treatments at the luxury spa, or unwind in the expansive bathhouse. The sanctuary also features a fully equipped Fairmont Fit gym and a serene indoor pool, blending modern facilities with timeless relaxation to restore balance of body and mind.
Bathhouse access is available for a fee, unless otherwise stated or included in the room or Spa package purchased.
Complimentary high-speed Wi-Fi is available throughout Fairmont Hanoi, including guestrooms, suites, meeting spaces, and public areas. Guests can seamlessly stay connected for business or leisure, with premium bandwidth available for events and large-scale meetings upon request.
Guest Services
Our Bell Service team is available to assist with luggage upon arrival and departure, ensuring a smooth and effortless experience. From delivering bags directly to your guestroom to arranging secure storage for early arrivals or late departures, they provide attentive care with signature Fairmont hospitality.
Housekeeping service is provided twice daily, including an evening turndown. For special preferences, such as hypoallergenic bedding, additional amenities, or eco-conscious linen changes, our team is pleased to accommodate requests to ensure your comfort.
Professional dry cleaning, pressing, and laundry services are available daily. Same-day service is offered for items received before 11:00 AM. For added convenience, express service is available upon request with surcharge. Details, pricing, and turnaround times are provided in your guestroom.
Luggage storage is available for early arrivals, late departures, or extended journeys. Our Concierge will securely store your belongings so you can explore Hanoi with peace of mind.
For misplaced items, please contact our Front Desk. Found items are catalogued and securely stored. Shipping or courier arrangements can be made to return belongings to you anywhere in the world.
Make the most of your stay
Evening turndown service is offered daily across all room types and categories, preparing your room for a restful night. This includes refreshed amenities, dimmed lighting, and thoughtful touches. Guests may request additional preferences such as special pillows or amenities to enhance comfort.
As a member of ALL – Accor Live Limitless, you can earn points for every stay at Fairmont Hanoi and redeem them for exclusive rewards worldwide. Members also enjoy access to special offers, dining privileges, and enhanced recognition throughout the Accor network of hotels.
Join ALL - the limitless hotel loyalty program
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- Member rates
- Room upgrades
- Free nights
- Limitless experiences & partners
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A stay that will fit your way of travelling
HANOI'S OLD QUARTER AT YOUR DOORSTEP
Step outside Fairmont Hanoi and find yourself in the heart of the city’s vibrant Old Quarter. Wander through bustling walking streets, discover traditional craft shops in the famed “36 guild streets,” and sample authentic flavors at street food stalls that have been loved for generations. As night falls, explore the lively night market and soak in a cultural atmosphere where history and modern life converge, all just moments from your stay.
For Business or Leisure, Let It Be Gold
Fairmont Gold at Fairmont Hanoi is a hotel-within-a-hotel, offering an elevated level of comfort and exclusivity. Guests enjoy private check-in, access to the elegant Fairmont Gold Lounge with daily breakfast and evening canapés, and the services of a dedicated Fairmont Gold team. Whether visiting for business or leisure, every moment is personalized to transform your stay into a truly memorable experience.
ACCOMMODATION
Inspired elegance with timeless touches
Experience the refined accommodations of Fairmont Hanoi, where contemporary luxury meets design inspired by colonial heritage and traditional Vietnamese artistry. From stylish guestrooms to expansive suites and the exclusive Fairmont Gold, each space is crafted to provide comfort, character, and a true sense of place in the heart of Hanoi.
