service details AT Fairmont The Norfolk

Our outdoor parking area accommodates up to 250 cars, providing ample space and top-notch security. Our concierge team is always on hand to assist you whenever you need access to your vehicle, ensuring a convenient and secure experience.

Our executive meeting rooms are fully equipped to accommodate your work calls, conference calls, and other business needs, providing a professional and seamless environment for all your corporate activities.

Our gym is fully equipped with state-of-the-art fitness equipment, ensuring a comprehensive workout experience for every guest. Certified trainers are available to provide guidance and support, helping you reach your fitness goals. Beyond the gym, guests can enjoy our heated swimming pool for a refreshing swim, unwind in our luxurious spa, or relax in our steam bath and sauna. These wellness amenities are designed to leave you feeling rejuvenated and revitalized, offering the perfect balance of fitness and relaxation during your stay.

Explore the Enanai Boutique, our unique gift shop offering a curated selection of authentic African and made-in-Kenya items. From stylish outfits and accessories to handcrafted jewelry, home décor, and kitchenware, each piece embodies the rich culture and craftsmanship of the region. Whether you're looking for the perfect souvenir or a special gift, you'll find something unforgettable that will always remind you of your time with us.

We have high speed internet which will connect you to your best applications, talk to your loved ones overseas without any challenges. Every room has a strong connection, every section of the hotel has Wifi Access and our front office team ensures you have the Wifi password.

We do not charge any resort fees, and we offer the ALL Loyalty program, which provides discounts on accommodations, spa treatments, and food and beverages. Our front office team is available to assist you with the registration process and ensure you take full advantage of these benefits.

We have a deep appreciation for animals; however, we kindly ask that pets are not brought onto the property. Thank you for your understanding.

Our bell staff is dedicated to providing you with a warm and welcoming experience from the moment you arrive until your departure. They are trained to assist you with all your luggage needs, ensuring you don’t have to worry about carrying heavy bags or navigating the hotel with cumbersome items. With a friendly smile, they’ll greet you at the entrance, assist with check-in, and escort you to your room, taking care of your belongings along the way. Our bell staff is also knowledgeable about the hotel and local area, ready to share recommendations or answer any questions you may have. Your comfort and convenience are our top priorities, and our team is here to make your stay as enjoyable as possible.

Our housekeeping team is committed to providing you with an exceptional level of cleanliness and comfort during your stay. They take great pride in ensuring that your bed is impeccably made with fresh, spotless linens, allowing you to enjoy a restful night's sleep on soft, comfortable pillows. Each room is meticulously cleaned and sanitized, creating a welcoming atmosphere for you to relax in.

In addition to maintaining the highest cleanliness standards, our housekeeping staff pays attention to every detail to enhance your experience. They ensure that your bathroom is stocked with luxurious toiletries and plush towels, while also checking that you have plenty of bottled water to stay hydrated throughout your stay.

Our dry cleaning and laundry services are designed to keep your wardrobe looking its best throughout your stay. We understand the importance of presenting yourself well, whether for a business meeting, a special event, or simply relaxing in comfort.

Our team handles your garments with the utmost care, ensuring that they are thoroughly cleaned, expertly pressed, and returned to you in pristine condition. We offer a range of services, from washing and ironing everyday attire to dry cleaning delicate fabrics that require special attention.

For your convenience, we provide same-day service for most items, allowing you to focus on your plans without worrying about your clothing. Simply drop off your laundry or dry cleaning with our staff, and we’ll take care of the rest. We are committed to ensuring you have everything you need to look and feel your best during your stay.

Our storage team plays a vital role in ensuring a seamless experience for our guests. They are responsible for managing the safe and secure storage of your belongings, whether it's luggage, sports equipment, or any other items you may need during your stay.

Upon your arrival, our team is ready to assist with handling your luggage, allowing you to relax and enjoy your check-in process without the hassle of carrying heavy bags. If you arrive before your room is ready or have a late departure, you can trust our storage team to take care of your belongings, ensuring they are kept safe and accessible whenever you need them.

Our Lost and Found team is dedicated to providing exceptional service to our guests by ensuring that any misplaced items are handled with care and attention. We understand how stressful it can be to lose personal belongings while traveling, and our team is here to assist you every step of the way.

If you happen to misplace an item during your stay, simply report it to our front desk or concierge team. Our Lost and Found team will promptly begin the process of locating your missing belongings. They meticulously log and track all items reported lost, ensuring a systematic approach to retrieval and return.Our goal is to provide peace of mind to our guests by treating lost items with respect and urgency. Whether it’s a cherished personal item or something essential for your travels, our Lost and Found team is committed to helping you recover what’s yours, ensuring your experience with us is as enjoyable and stress-free as possible.

Our expert beauty specialists at the exclusive unisex salon ensure you radiate elegance and confidence. Whether you're preparing for an important workday, a special moment, or your wedding day, indulge in a pampering session that ensures you feel at your absolute best for every occasion.

Discover your next destination through our magazines, showcasing everything our brand has to offer. From travel tips to expert hacks, you'll find all the inspiration you need for your next adventure.