Fairmont Mayakoba

Yes, we offer an All-Inclusive package, available for selection at the time of booking.

As part of the All-Inclusive package benefits, you’ll receive:

• 50% discount for breakfast at Brisas.

• 50% discount on bottles of wine and liquors.

• Unlimited meals, snacks, and beverages at participating restaurants and bars*

• Access to pools, beach areas with loungers, and recreational activities*

Please note that premium items and certain menu selections may not be included and could carry an additional charge. We recommend confirming details upon arrival.

Please note the following:

• Wine and spirits by the glass are included and must be consumed at the restaurant, bar or pool where ordered.
• Some specialty menu items are subject to subcharge.
• Any bottle of wine or liquor in our restaurants, bars, or minibar service is not included and will incur an additional charge.
• Bottled wines and liquors are not included.
• Breakfast at Brisas is not included.
• Café Maya is not included.
• Breakfast at Brisas is only included for guests staying in a Beach Area or Beachfront room and in the Presidential and Specialty Suites: Bambú, Coral, La Tortuga and El Camaleón.
• El Pueblito and El Camaleón Golf Course are not included.

*Restaurant, bar and select areas' opening hours, as well as availability, are subject to change. We recommend confirming the details prior to your visit. Guests must be 18 years of age or older to order alcoholic beverages.

*Your server will present a bill for your signature after each order. Service charges are included in your food and beverage orders; if you wish to extend a gratuity, please indicate the amount when signing your check and the amount will be charged to your room account.

Cancun International Airport (CUN) is located approximately 30 miles (48 kilometers) from Fairmont Mayakoba.

Transfers to the airport are offered and can be arranged through the resort concierge myk.concierge@fairmont.com or directly at the travel agency reservationsfmt@mayakobaexperiences.com.

Yes. An emphasis on wellness is built into our philosophy of celebrating nature’s rhythms. At our Fairmont Spa, Maya-inspired traditions meet modern healing techniques. Additionally, we have a fitness center open 24 hours a day, 7 days a week.

On behalf of the entire Fairmont Mayakoba team, we warmly welcome you and your pet. To ensure a safe and pleasant stay for everyone, we kindly ask that you review and follow our pet policy guidelines below:

• We welcome dogs and cats weighing up to 25 lbs.
• A daily housekeeping fee of $25 USD applies.
• Special housekeeping procedures are performed in rooms with pets.
• For the safety of your pet and our staff, we kindly ask that you be present during cleaning services.
• Pets are welcome to walk throughout the resort’s pathways and gardens when accompanied by their owner and on a leash at all times.
• Due to local health and safety regulations, pets are not allowed inside enclosed restaurant areas. If you wish to dine with your pet, a table will be assigned to you on the restaurant terrace.
• In accordance with federal health guidelines, pets are not permitted in the pool or beach areas. We appreciate your cooperation in helping us enforce this policy respectfully.
• Pet-sitting services are available upon request through the Concierge, Front Desk, or your Balam host.
• It is each guest’s responsibility to clean up after their pet during their stay. We appreciate your cooperation in helping us keep our shared spaces clean and enjoyable for all.
• As we are surrounded by native wildlife, we kindly ask that you take special care to prevent your pet from interacting with local fauna, in order to avoid any incidents. Please note that the hotel is not responsible for any accidents or issues that may arise as a result.

In case of a veterinary emergency, we provide the following list of clinics located near our resort:

Castillo Canino – Phone: (984) 133-6638 

Location: Av. Petempich Av.125 Mza. 001 Lote 009, Col. Ejido (La Cruz), C.P. 77710, Municipality of Solidaridad, Quintana Roo, Mexico

Petco – Phone: (984) 110-9700

Location: Plaza Las Américas, Playa del Carmen

Mundo Animal – Phone: (984) 147-0376

Location: Av. Chemuyil Mz. 14, Lt. 21, SM 70, Fraccionamiento Toscan

Valet parking is included in all Fairmont Mayakoba stays (one car per room). The resort does not have self-park parking lots.