Willow Stream Spa at Fairmont Pacific Rim

Willow Stream Spa at Fairmont Pacific Rim

Willow Stream Spa at Fairmont Pacific Rim is open Thursday through Sunday from 8:30am - 9:00pm and Monday through Wednesday from 9:30am - 6:30pm. Online reservations can be made 24 hours a day/seven days a week and our reservations team is available Wednesday through Sunday to assist you with your booking needs. To best accommodate your request, we recommend scheduling appointments three to four weeks in advance.  Book your treatment online

Willow Stream Spa has an extensive screening process and measures in place to protect guests, providers and staff. Guests visiting the spa are required to wear a mask inside the spa. Health screening and temperature checks are performed at reception. Masks are required to be worn in treatment rooms, with the exception of facials. Please note as of Monday, September 13 proof of vaccination and photo ID are required to enter Willow Stream Spa.

For capacity reasons, guests are welcome to enjoy our Jacuzzi, steam room, mineral bath, infra-red sauna, fitness centre, and indoor lounges one hour post-service. For guests receiving a facial treatment, we recommend enjoying the facilities one hour pre-service. To maintain a luxury experience, access to our spa facilities is currently only available with a booked spa service. 

We are proud to share that our Willow Stream Spa has been named one of the Best Spas in the World by CN Traveler's Readers' Choice Awards 2015 and rated a Forbes Four-Star spa.

Our downtown Vancouver day spa is perched on the 5th floor of the hotel; with a focus on the pure and natural, the first Willow Stream spa in downtown Vancouver is a perfect fit with Fairmont Pacific Rim. Surrounded in views, the 8,500 square foot (790 square metre) Vancouver spa offers nine treatment areas, a Nail Spa, three lounges, a full fitness centre and spa terrace.

Please email VPR.WillowStream@Fairmont.com or call 604-695-5550 to book a treatment or if you have any questions we would be pleased to assist.

Willow Stream Spa at Fairmont Pacific Rim outdoor terrace

Spa Services

Our spa experiences combine authentic and effective treatments with a place for you to spend time alone or with someone special: all are designed to stir our passion for living with abundant energy.


Selecting Your Treatments    

We have created a simple system to help us guide you to selecting an experience that creates the optimum benefit for you. We want you to say "that's just what I needed" after every treatment you experience. Each treatment has been categorized with relieve, restore or results. In addition, beside these indicators, the benefit of each treatment is briefly described to help you decide.  


  1. Relieve treatments are simple relief from everyday pressures. They are a great pick-me-up and help with relaxation, calming or maybe even skin rehydration.  
  2. Restore treatments are more focused on recovery from things like stress, travel, over indulgence or hectic lifestyles. They are definitely rebalancing in nature and some even provide the opportunity to have more radiant skin. 
  3. Result experiences are more intense and help with things like detoxification, cleaning or anti-aging. They are therapeutic and some of them are assisted with technology.  


Willow Stream Spa Offers



  • 90 minute Neroli Blossom Renewal body experience- Drift peacefully - dry brush exfoliation, neroli blossom massage, and reflexology treatment with energy balancing ritual. This is the ultimate treatment for hydrating the skin and revitalizing the mind and body.
  • 60 minute ANDA Organic Botanicals facial - Vital nutrients combined with Sibin Bian stone Gua Sha technique to nourish, renew, and protect your skin leaving a healthy radiance.
  • 60 minute Pacific Rim Manicure - Deluxe treatment incorporates a 20% acid peel complex, mineral hand soak, and shea butter massage designed to protect the skin against premature aging. Includes nail trim, buffing, hydrating ecofriendly paraffin treatment and optional polish.
  • Complimentary valet parking


Monday & Thursday $529.00 CAD (value of $655.00 CAD+)

Friday - Sunday $589.00 CAD (value of $733.00 CAD+)

Contact Willow Stream Spa to book the 'Day at the Spa Package' by contacting 604 695 5550 or via email at vpr.willowstream@fairmont.com.

Gift Card

Willow Stream Gift Cards
Give someone special the ultimate Spa experience with a Fairmont Gift Card.
Purchase Gift Card

Visiting the Spa

Willow Stream Spa Experience
Upon entering the spa you will be escorted to our change room, assigned a locker and invited to change and await your provider in one of our calming lounge areas. For capacity reasons, you are welcome to enjoy our Jacuzzi, mineral bath, infra-red sauna, steam room, fitness centre, and indoor lounges 1 hour post-service. Please note as of Monday, September 13 proof of vaccination and photo ID are required to enter Willow Stream Spa. 

Mask Policy Masks are required by public health authorities in public indoor settings. Treatment providers may require a guest to wear a mask in the treatment room, and may refuse to treat a guest who refuses to wear a mask provided that (1) this is communicated to the guest in advance of the appointment, and (2) the treatment provider considers accommodations or provides alternatives for guests who are unable to wear a mask.

Willow Stream Spa at Fairmont Pacific Rim is only accepting reservations online at this time for guests 18 years and older. We encourage hotel guests to book spa appointments at the time of guestroom reservation. To best accommodate your request, we recommend scheduling appointments three to four weeks in advance. To make a reservation please click here. For questions, please call us at 604-695-5550. 

Food and Beverage
We are delighted to reintroduce light food and beverage options to your spa experience, and our menu can be found online here. Orders may be placed at or prior to check-in, to arrive during your allocated facility experience. 

Spa Access
At this time, we are unfortunately unable to offer Spa Access passes. 

Spa Arrival and Etiquette
With your relaxation in mind, we recommend arriving 20 minutes before your scheduled treatments. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time. To keep the spa peaceful and protect the privacy of all guests, cell phones and other electronic devices are not permitted in the spa.

Health Matters
Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a Wellness form upon arrival, so your spa professional can better customize your experience to meet your needs.

Spa guests are invited to valet park or use our self-parking located at the hotel. Parking is available to our guests at a rate of $15.00 dollars, for a maximum of 4 hours, while you are at the spa. After that time, regular fees will apply. Monthly parking options available.

Cancellation Policy
If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% for reserved services.

Spa Attire
Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa. We ask that you leave jewelry and valuables at home where ever possible. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.

Taxes & Gratuities
Local taxes will be added to all spa services and packages. Gratuities are up to your own discretion and can be added to your bill upon checkout.

Hours of Operation
Hours of Operation

Willow Stream Spa at Fairmont Pacific Rim is open Thursday through Sunday from 8:30am - 9:00pm and Monday to Wednesday from 9:30am - 6:30pm. Online reservations can be made 24 hours a day/seven days a week.

Spa Facility Hours of Operation:  

Monday - Wednesday: 9:30am - 6:30pm

Thursday - Sunday: 8:30am - 9:00pm

Fitness Centre - 24 hours a day/7 days a week

For more information about Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com


The Willow Stream Spa boutique has a variety of high quality products for all your face and body needs, as well as gift items, to extend your spa experience at home. Product lines include Biologique Recherche, Kerstin Florian and aromatherapy associates.

Fitness Centre

Maintaining good health is the most important gift we can give ourselves. Willow Stream Spa offers a variety of services to promote healthy, energetic living. Re-energize at our state-of-the-art fully equipped, 2,100 square foot fitness facility located on the 5th floor of the Fairmont Pacific Rim luxury hotel in Vancouver.

Equipped with TechnoGym Excite equipment, we have a variety of ellipticals, treadmills, and bikes. Movement studio features Kinesis machine and also available for yoga, Pilates, and stretching.

Fitness On Demand grants you access to a variety of classes including Gaiam Yoga, P90X, Insanity, Les Mills, Zumba and many more! Join us in our Movement Studio and pick a time that works best for you.

Hours of Operation

Fitness Centre: 24 hours a day/7 days a week

Discover other interests in Fairmont Pacific Rim

Fairmont Pacific Rim

Located amidst the bustling downtown, while offering spectacular mountain and harbour views, our urban-resort features touches of art, music and fashion woven throughout.