Willow Stream Spa at Fairmont Pacific Rim

Willow Stream Spa at Fairmont Pacific Rim

We love serving you, our neighbours and our Vancouver community. At this time, Willow Stream Spa will remain temporarily closed until further notice. This certainly isn’t goodbye, it’s farewell for now. We’ll be back as soon as we can and look forward to welcoming each of you in the near future. Stay safe!

We are proud to share that our Willow Stream Spa has been named one of the Best Spas in the World by CN Traveler's Readers' Choice Awards 2015 and rated a Forbes Four-Star spa.

Our downtown Vancouver day spa is perched on the 5th floor of the hotel; with a focus on the pure and natural, the first Willow Stream spa in downtown Vancouver is a perfect fit with Fairmont Pacific Rim. 

Surrounded in views, the 8,500 square foot (790 square metre) Vancouver spa offers nine treatment areas, including a couples’ room with deep Japanese Zen tub, a Nail Spa, three lounges, a full fitness centre and spa terrace.

Please email VPR.WillowStream@Fairmont.com or call 604-695-5550 to book a treatment or if you have any questions we would be pleased to assist.Please note spa access fees may apply.

Twelve months of spa treatments? Sign me up! Experience spa days like no other when you join the new Pamper Me Program at Fairmont Pacific Rim's Willow Stream Spa. Your very own robe to take home, exclusive gifts and retail offers throughout the year, plus access to VIP perks and events.

Enjoy a full year of the Pamper Me Program for $2500. Each month, you will get the choice of one 60-minute treatment that can be a body experience, lifting facial, customized massage or salon experience.

Click here to learn more about the Pamper Me Program.

Willow Stream Spa at Fairmont Pacific Rim outdoor terrace

Spa Services

Our spa experiences combine authentic and effective treatments with a place for you to spend time alone or with your friends: all are designed to stir our passion for living with abundant energy.


Selecting Your Treatments    

We have created a simple system to help us guide you to selecting an experience that creates the optimum benefit for you. We want you to say "that's just what I needed" after every treatment you experience. Each treatment has been categorized with relieve, restore or results. In addition, beside these indicators, the benefit of each treatment is briefly described to help you decide.  


  1. Relieve treatments are simple relief from everyday pressures. They are a great pick-me-up and help with relaxation, calming or maybe even skin rehydration.  
  2. Restore treatments are more focused on recovery from things like stress, travel, over indulgence or hectic lifestyles. They are definitely rebalancing in nature and some even provide the opportunity to have more radiant skin. 
  3. Result experiences are more intense and help with things like detoxification, cleaning or anti-aging. They are therapeutic and some of them are assisted with technology.  


Gift Card

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Visiting the Spa

We love serving you, our neighbours and our Vancouver community. At this time, Willow Stream Spa will remain temporarily closed until further notice. This certainly isn’t goodbye, it’s farewell for now. We’ll be back as soon as we can and look forward to welcoming each of you in the near future. Stay safe! 

Willow Stream Spa Experience
To further enhance your spa experience, we recommend that you begin with traditional spa hot and cold facilities. To help expel toxins from your body, spend time in the infra red sauna, steam room, whirl pool or wellness bath. This helps to open up your airways and warm your muscles. Following this with a cooling activity—a cold shower or an iced drink—is an invigorating way to bring your body temperature back to normal before your treatment. We also offer a spa lunch menu to complement your day of relaxation.

Willow Stream Spa at Fairmont Pacific Rim is open to the public, and is an adult sanctuary for guests 18 years and older. We encourage hotel guests to book spa appointments at the time of guestroom reservation. To make a reservation, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com

Spa Access
All day spa facility access is included with any spa service at least 60 minutes in length. Daily access rates without a treatment are as follows:

Hotel Guests $59 daily charge (per person) Monday – Thursday, $79 Friday – Sunday. During twilight hours (6-10pm), access rates are $39 Monday - Thursday and $59 Friday - Sunday.

Non-Hotel Guests $79 daily charge Monday - Thursday based on availability. Advanced reservations are required (excluding holidays and subject to other blackout dates). Please contact us on the day you wish to join, and we would be happy to advise on availability.

Spa Arrival and Etiquette
With your relaxation in mind, we recommend arriving 45 minutes before your scheduled treatments to allow yourself ample time to enjoy the facilities. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time. To keep the spa peaceful and protect the privacy of all guests, cell phones and other electronic devices are not permitted in the spa.

Health Matters
Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a Wellness form upon arrival, so your spa professional can better customize your experience to meet your needs.

We would like to invite you to use our full service Valet Parking located at the front of the hotel with our Guest Service Agents. Parking is available to our guests at a rate of $15.00 dollars, for a maximum of 4 hours, while you are at the spa. After that time, regular valet fees will apply. Monthly parking options available.

Cancellation Policy
If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% for reserved services.

Spa Attire
You will receive a robe and sandals to use during your time with us, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa. Jewelry and valuables should be left in your room safe or the hotel safe. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.

Taxes & Gratuities
Local taxes will be added to all spa services and packages. Gratuities are up to your own discretion and can be added to your bill upon checkout.

Hours of Operation

Spa Facility Temporarily closed until further notice

Fitness Centre - 10:30am - 6:00pm

Pool Deck - Open Friday - Sunday from 10:30am - 6:15pm, exclusively available for hotel guests and residents. Please Note: Due to physical distancing measures, pool deck capacity restrictions are now in place. Advance reservations are now required for all hotel guest wishing to use the pool facility during their stay. Pre-arrival bookings are not available and must be made once you have checked in. Reservations are not required for use of the fitness facilities.

For more information about Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com


The Willow Stream Spa boutique has a variety of high quality products for all your face and body needs, as well as gift items, to extend your spa experience at home. Product lines include Biologique Recherche, Kerstin Florian and aromatherapy associates.

Fitness Centre

Maintaining good health is the most important gift we can give ourselves. Willow Stream Spa offers a variety of services to promote healthy, energetic living. Re-energize at our state-of-the-art fully equipped, 2,100 square foot fitness facility located on the 5th floor of the Fairmont Pacific Rim luxury hotel in Vancouver.

Equipped with TechnoGym Excite equipment, we have a variety of ellipticals, treadmills, and bikes. Movement studio features Kinesis machine and also available for yoga, Pilates, and stretching.

Fitness On Demand grants you access to a variety of classes including Gaiam Yoga, P90X, Insanity, Les Mills, Zumba and many more! Join us in our Movement Studio and pick a time that works best for you.

Hours of Operation

Fitness Centre: 6:30am - 10:00pm daily

Spa Cuisine

Complement your day of relaxation with a variety of options including healthy bento box lunches, sweet treats and a wine list. Available from 11:00am - 8:30pm.

Discover other interests in Fairmont Pacific Rim

Fairmont Pacific Rim

Located amidst the bustling downtown, while offering spectacular mountain and harbour views, our urban-resort features touches of art, music and fashion woven throughout.