Willow Stream Spa at Fairmont Pacific Rim

Willow Stream Spa at Fairmont Pacific Rim

Willow Stream Spa at Fairmont Pacific Rim is open Thursdays through Sundays from 8:30am - 9:00pm and Mondays from 9:30pm - 6:30pm with a modified list of treatments and services. Online reservations can be made 24 hours a day/seven days a week and our reservations team is available Wednesday through Sunday to assist you with your booking needs. Book your treatment online

Appointments must be made 24 hours in advance, and guests will be required to complete a short health screening questionnaire prior to treatment confirmation. No same-day reservations will be permitted. 

We are proud to share that our Willow Stream Spa has been named one of the Best Spas in the World by CN Traveler's Readers' Choice Awards 2015 and rated a Forbes Four-Star spa.

Our downtown Vancouver day spa is perched on the 5th floor of the hotel; with a focus on the pure and natural, the first Willow Stream spa in downtown Vancouver is a perfect fit with Fairmont Pacific Rim. 

Surrounded in views, the 8,500 square foot (790 square metre) Vancouver spa offers nine treatment areas, as well as a treatment suite for couples to enjoy, a Nail Spa, three lounges, a full fitness centre and spa terrace.

Please email VPR.WillowStream@Fairmont.com or call 604-695-5550 to book a treatment or if you have any questions we would be pleased to assist.

Willow Stream Spa at Fairmont Pacific Rim outdoor terrace

Spa Services

Our spa experiences combine authentic and effective treatments with a place for you to spend time alone or with someone special: all are designed to stir our passion for living with abundant energy.


Selecting Your Treatments    

We have created a simple system to help us guide you to selecting an experience that creates the optimum benefit for you. We want you to say "that's just what I needed" after every treatment you experience. Each treatment has been categorized with relieve, restore or results. In addition, beside these indicators, the benefit of each treatment is briefly described to help you decide.  


  1. Relieve treatments are simple relief from everyday pressures. They are a great pick-me-up and help with relaxation, calming or maybe even skin rehydration.  
  2. Restore treatments are more focused on recovery from things like stress, travel, over indulgence or hectic lifestyles. They are definitely rebalancing in nature and some even provide the opportunity to have more radiant skin. 
  3. Result experiences are more intense and help with things like detoxification, cleaning or anti-aging. They are therapeutic and some of them are assisted with technology.  


Willow Stream Spa Offers


For the month of February, book any spa treatment on a Friday and receive reduced weekday pricing. Book your treatment online here.


For those looking to relax their tired and sore muscles at home, enjoy the benefit of Kerstin Florian’s Body + Muscle RELIEF Ritual kit from Willow Stream Spa. The kit includes a Mineral Wellness Soak, FuB Balm and Organic Lavender Bath & Body Oil. The kit retails for $132.50 CAD and can be added as an enhancement to your stay or available for curb-side pickup. Contact spa reception at vpr.willowstream@fairmont.com for more details.


Book a BABOR® Timeless Beauty or ReVersive Facial in the month of February or March and receive a complimentary Ampoule Booster as well as a set of Ampoules to take home, tailored to your skins specific needs.

Offers not to be combined.  


Gift Card

Willow Stream Gift Cards
Give someone special the ultimate Spa experience with a Fairmont Gift Card.
Purchase Gift Card

Visiting the Spa

At each touchpoint along the guest journey through Willow Stream Spa at Fairmont Pacific Rim, extensive measures are being taken to protect guests and employees. These measures include but are not limited to; physical distancing guidelines, mandatory screening for all guests and employees, temperature checks, masks provided to guests and worn by all employees and guests in the spa facility, and increased frequency of cleaning with EPA registered disinfecting chemicals that have been proven effective in preventing the transmission of COVID-19. Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global ALLSAFE Cleanliness label, ensure initial and continued compliance.

As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued visitors and employees, visit ALLStayWell.com.

Willow Stream Spa Experience
Upon entering the spa you will be escorted to our change room, assigned a locker and invited to change and await your provider in one of our calming lounge areas. The steam room will remain temporary closed at this time.

Willow Stream Spa at Fairmont Pacific Rim is only accepting reservations online at this time for guests 18 years and older. We encourage hotel guests to book spa appointments at the time of guestroom reservation. To make a reservation please click here. For questions, please call us at 604-695-5300. 

Spa Access
At this time, we are unfortunately unable to offer Spa Access passes. 

Spa Arrival and Etiquette
With your relaxation in mind, we recommend arriving 20 minutes before your scheduled treatments. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time. To keep the spa peaceful and protect the privacy of all guests, cell phones and other electronic devices are not permitted in the spa.

Health Matters
Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a Wellness form upon arrival, so your spa professional can better customize your experience to meet your needs.

Spa guests are invited to valet park or use our self-parking located at the hotel. Parking is available to our guests at a rate of $15.00 dollars, for a maximum of 4 hours, while you are at the spa. After that time, regular fees will apply. Monthly parking options available.

Cancellation Policy
If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% for reserved services.

Spa Attire
Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa. We ask that you leave jewelry and valuables at home where ever possible. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.

Taxes & Gratuities
Local taxes will be added to all spa services and packages. Gratuities are up to your own discretion and can be added to your bill upon checkout.

Hours of Operation
Hours of Operation

Willow Stream Spa at Fairmont Pacific Rim is open Thursdays through Sundays from 8:30am - 9:00pm and Mondays from 9:30am - 6:30pm with a modified list of treatments and services. Online reservations can be made 24 hours a day/seven days a week and our reservations team is available Wednesday through Sunday to assist you with your booking needs.

Spa Facility Hours of Operation:  

Monday: 9:30am - 6:30pm

Tuesday - Wednesday: closed

Thursday - Sunday: 8:30am - 9:00pm

Fitness Centre - 6:30am - 10:00pm

For more information about Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at VPR.WillowStream@fairmont.com


The Willow Stream Spa boutique has a variety of high quality products for all your face and body needs, as well as gift items, to extend your spa experience at home. Product lines include Biologique Recherche, Kerstin Florian and aromatherapy associates.

Fitness Centre

Maintaining good health is the most important gift we can give ourselves. Willow Stream Spa offers a variety of services to promote healthy, energetic living. Re-energize at our state-of-the-art fully equipped, 2,100 square foot fitness facility located on the 5th floor of the Fairmont Pacific Rim luxury hotel in Vancouver.

Equipped with TechnoGym Excite equipment, we have a variety of ellipticals, treadmills, and bikes. Movement studio features Kinesis machine and also available for yoga, Pilates, and stretching.

Fitness On Demand grants you access to a variety of classes including Gaiam Yoga, P90X, Insanity, Les Mills, Zumba and many more! Join us in our Movement Studio and pick a time that works best for you.

Hours of Operation

Fitness Centre: 6:30am - 10:00pm daily

Spa Cuisine

View the Suite Experience Cuisine Menu. Please note, spa cuisine is only available with your suite experience.

Discover other interests in Fairmont Pacific Rim

Fairmont Pacific Rim

Located amidst the bustling downtown, while offering spectacular mountain and harbour views, our urban-resort features touches of art, music and fashion woven throughout.