COVID-19 FAQ - Amenity Details

COVID-19 FAQ - Amenity Details

Please find the list of amenities open for your enjoyment*: 
Please be advised that as of September 13, 2021, proof of vaccination will be required to visit some hotel facilities, as per British Columbia’s Provincial Health order. Please visit our COVID-19 Travel FAQs for additional details.

Please note all guests, regardless of vaccination status, are required to wear a face mask in all our indoor public spaces, as per the BC Government's PHO starting August 25, 2021.

Click here for more information and Vaccine Passport FAQs.


7:30am – 11:00am (Monday through Thursday)
7:30am – 10:00am (Friday)
7:30am – 9:00am (Saturday + Sunday)

9:00am – 1:30pm (Saturday + Sunday)

11:30am – 4:30pm

3:00pm – 5:30pm

5:00pm – 9:00pm (Sunday through Thursday)
5:00pm – 10:00pm (Friday + Saturday)
All ARC menus can be viewed online at: 

The fitness centre and rooftop pool will be open daily from 6:00am to 10:00pm. Please note that proof of vaccination is required to utilize the fitness centre.
Housekeeping service will be performed while you are out of your room every third day of your stay, with wellness checks daily. Please note that to reduce contact; amenities, including robes, extra towels and magazines have been removed from rooms and stayover and turndown services are not being offered at this time. Should you require any of these items during your stay or would like fresh linens or sheets, please dial ‘0’ and a member of our team would be pleased to assist.
We understand the importance of sharing experiences with family and friends, however in order to comply with BC Provincial Health Orders and fire code regulations, please kindly note the following guest occupancy maximums, inclusive of registered guests; four (4) persons per room, and six (6) persons per suite. All non-registered persons are not permitted in guest rooms and suites after 10pm.
All entrances of the hotel will be closed between the hours of 12am-6am. If you are returning to the hotel after midnight a doorbell will be at the Front Door for re-entry. If you are departing or returning through our parkade after midnight please see a member of staff who will be happy to escort you to and from the parkade.
Laundry items sent out prior to 9:00am will be returned the same business day by 6:00pm. Items sent out after 9:00am will be returned the following day by 10:00am. A laundry bag can be found in the closet.
Our business centre, located on the 2nd floor will be open daily and can be reserved through Front Desk.
All common spaces and guest rooms throughout our hotel are cleaned to the highest standards by specially trained, professional housekeepers, using EPA registered disinfecting chemicals proven effective in preventing the transmission of all viruses and pathogens, including COVID-19. 
• Hand sanitizer stations have been placed in key areas throughout the hotel for your convenience.
• Screening will be required at check-in and each time you enter the building and/or join us at the restaurant, which may include a temperature check. 
• For your safety and ours, face coverings are mandated for all employees and guests in all indoor public spaces per the PHO order reinstated as of August 25, 2021
• Should you require any personal protective equipment, such as gloves, masks or hand sanitizer, please dial ‘0’ and we will have them delivered to your room.
• Magazines and newspapers are available for you to enjoy on your personal electronic device by downloading the PressReader app.
• Valet Parking 

We look forward to welcoming you while continuing to follow the provincial recommendations on travel. Please check back regularly for up-to-date information on our hotel and activities. *Please note: Hours of operation and service offerings may be subject to change.