Fairmont Le Château Frontenac: General Services

Guest Services


Babysitting

Babysitting services are available with advance notice. Babysitters are all professionally trained and bilingual. Price for one or two children is $20/hour with a minimum of three hours. A surcharge will apply for three or more children. Guest will also be responsible for the taxi fare should services be extended after midnight.

Bell Staff

Bellmen are located at the Main Entrance of the hotel and in the Main Lobby, across the Registration Desk. They will be happy to assist you with luggage storage and porterage.

Please note that the main entrance & Lobby of the Hotel will be closed for renovation from January 20th, 2014 to May 1st, 2014. Valet parking & Check-In will take place at the St-Louis entrance (just south of the main entrance).

Car Wash Service

Fairmont Le Château Frontenac now offers a car wash service for guests. Lave-Auto Marco is located on the P1 level in the hotel parking lot.

PRICES (Fall 2013 - Winter 2014)

 Cars SUV 

Exterior wash
(car wash, degreasing of wheel rims, int./ext. window washing)

$29.95$39.95
Interior and exterior wash
(same as exterior car wash + dusting and vaccuming of vehicule)
$39.95$49.95
Shampoo and conditioner for leather$69.95$89.95
Carpet shampoo$79.95$99.95
Complete fabric shampoo$99.95$129.95
High quality cream wax$89.95$119.95
Aquapel treatment$29.95$39.95
Interior anti-odour treatment$29.95$39.95
Convertible roof treatment$69.95$69.95
Le Classique
(high quality cream wax + Aquapel treatment)
$109.95$139.95
La remise à neuf
(high quality cream wax, complete interior shampoo, and Aquapel treatment)
$199.95$249.95

To reserve, please call (418) 266-3900.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

Concierge

The main Concierge Desk is located across from the Reception Desk, next to the Bell Desk. They will happily arrange city tours, limousine transportation or restaurant reservations. Our Concierge team can be contacted by email at LCF.concierge@fairmont.com.

Please note that the main entrance & Lobby of the Hotel will be closed for renovation from January 20th, 2014 to May 1st, 2014. Valet parking & Check-In will take place at the St-Louis entrance (just south of the main entrance).

Elevators

The main elevators are located beside the Reception Desk. A few elevators can be found throughout the hotel, in order to avoid walking long distances for the main elevators.

Gift Shops

The following boutiques can be found at Fairmont Le Château Frontenac:

Grand Hall Level
Fairmont Store
(418) 691-2165
 
Temporary closed during renovations.
Will re-open on Sunday, April 27th, 2014 
Vestiaire du ChâteauEveryday from: 9:00 a.m. to 6:00 p.m.

 

Housekeeping

Housekeeping is offered on a daily basis and guests can get extra pillows, towels and toiletries on request.

Laundry Services

The hotel offers pick-up services seven days a week.

Parking

The hotel's parking is accessible from St. Louis Street.

Indoor valet parking : $32 CAD per 24-hour period, including in and out privileges.
Over-sized vehicules and trailers are not accepted in the hotel parking. Maximum height is six feet. For these vehicules, self-parking is available at 50 Dalhousie Street.

The Fairmont properties in the Québec province have installed electric vehicle charging stations in partnership with Hydro-Québec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in the indoor parking. For more information, please click here.

For more details on our car wash service, click here.

Pet Policy

All dogs are welcome. There is a housekeeping charge of $35 CAD/night per dog and they should never be left unattended in the guest room. Seeing-eye dogs are allowed everywhere at no extra cost. For the duration of their stay, all dogs receive a bowl, mat, blanket and goodies (available in small, medium and large sizes).

Wheelchair Accessibility

The hotel has nine wheelchair accessible rooms. Bathrooms have grab bars and an adaptable chair for the bathtub can be brought in.

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