Babysitting
Babysitting services are available with advance notice. Babysitters are all professionally trained and bilingual. Price for one or two children is $20/hour with a minimum of three hours. A surcharge will apply for three or more children. Guest will also be responsible for the taxi fare should services be extended after midnight.
Bell Staff
Bellmen are located at the Main Entrance of the hotel and in the Main Lobby, across the Registration Desk. They will be happy to assist you with luggage storage and porterage.
Check-In / Check-Out
Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.
Concierge
The main Concierge Desk is located across from the Reception Desk, next to the Bell Desk. They will happily arrange city tours, limousine transportation or restaurant reservations.
Elevators
The main elevators are located beside the Reception Desk. A few elevators can be found throughout the hotel, in order to avoid walking long distances for the main elevators.
Gift Shops
The following boutiques can be found at Fairmont Le Château Frontenac:
| Grand Hall Level |
Fairmont Store
(418) 691-2165 | High Season: 8:30 a.m. to 10:00 p.m. Low Season: 9:00 a.m. to 9:00 p.m. |
| Vestiaire du Château | Everyday from: 9:00 a.m. to 6:00 p.m. |
Galerie d'Art (418) 692-4857 | High Season : 9:00 a.m. to 9:00 p.m. Low Season: 9:00 a.m. to 5:30 p.m. |
Housekeeping
Housekeeping is offered on a daily basis and guests can get extra pillows, towels and toiletries on request.
Laundry Services
The hotel offers pick-up services seven days a week.
Parking
The hotel's parking is accessible from St. Louis Street.
Indoor valet parking : $32 CAD per 24-hour period, including in and out privileges.Over-sized vehicules and trailers are not accepted in the hotel parking. Maximum height is six feet. For these vehicules, self-parking is available at 50 Dalhousie Street.
The Fairmont properties in the Québec province have installed electric vehicle charging stations in partnership with Hydro-Québec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in the indoor parking. For more information, please click here.
Pet Policy
All dogs are welcome. There is a housekeeping charge of $35 CAD/night per dog and they should never be left unattended in the guest room. Seeing-eye dogs are allowed everywhere at no extra cost. For the duration of their stay, all dogs receive a bowl, mat, blanket and goodies (available in small, medium and large sizes).
Wheelchair Accessibility
The hotel has nine wheelchair accessible rooms. Bathrooms have grab bars and an adaptable chair for the bathtub can be brought in.