Guest Services


Bonded babysitters are available. It is recommended that you make your reservation 48 hours ahead of time. The price for one or two children is $20 CAD/hour with a three-hour minimum charge. Additional costs will apply for three or more children. Reservations may be made through the Concierge Desk at (514) 861-3511 ext. 2288. For cancellations, please contact the concierge desk directly; a charge of three hours will apply for any same day cancellation.

**During mealtimes, guest to provide a meal for the babysitter**

A $20 taxi fare for the babysitter will be applied after 10:40 p.m.

Fairmont The Queen Elizabeth Hotel will not be held responsible for any accidents or injuries incurred during your absence.

Bell Staff

Bell staff is available at all entrances of the hotel and in the Main Lobby. They provide services such as luggage storage and porterage 24-hours a day. You can also reach the bell staff directly from the train station.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.


Fairmont The Queen Elizabeth concierges are motivated by a true desire to serve you, whether it be advice on restaurants, nightlife, theatre, sporting events, city tours, shopping, arranging transportation, babysitting, or sending flowers to loved ones! We are the only hotel in Montréal with access to Admissions for shows and special events. Our concierges are always available to ensure that your stay is a memorable one. Our concierges are members of 'Les Clefs d'Or' (Gold Keys) and it is with a friendly and professional approach that they deliver the highest level of guest satisfaction.

For more information or to reserve an activity or a restaurant, we invite you to contact your concierge team by email


Elevators are located right next to the Front Desk. For guests staying on the Fairmont Gold floors, a private panoramic elevator will bring you to the 19th floor while you enjoy a spectacular view of the city.

Express Check-Out

Account balance verification and express video check-out can be done through the television.

Gift Shops

Clothing, souvenirs, and more. Located on the lobby level.

Hours of operation: 
Monday to Wednesday: 8:30 a.m. to 6:00 p.m.
Thursday to Saturday: 8:30 a.m. to 7:00 p.m.
Sunday: 8:30 a.m. to 6:00 p.m.

Contact: (514) 954-2243

Gourmet food counter and take-out treats. Located on the lobby level.

Hours of operation: 
Monday to Wednesday: 8:30 a.m. to 6:00 p.m.
Thursday to Saturday: 8:30 a.m. to 7:00 p.m.
Sunday: 8:30 a.m. to 6:00 p.m.

Contact: (514) 954-2243

Clothing boutique for women. Located on the S1 level.

Hours of operation: 
Monday to Thursday: 9 a.m. to 5:30 p.m.
Saturday and Sunday: 9 a.m. to 5 p.m.

Contact: (514) 861-8138 and


Available 24-hours a day, the Housekeeping department can provide extra pillows, towels, humidifier, European adapters and more.

Internet Access

  • Standard Internet access is complimentary when joining our Fairmont President's Club (for free)
  • Business Internet access: $19.95 + tax for 24 hours
  • Premium Internet accesss: $23.95 + tax for 24 hours

Laundry Services

Same day or 24-hour laundry services are available.

Mini Fridge

A mini fridge can be delivered to your guestroom upon request and upon availability. The daily cost is $25 CAD. The maximum amount that you will be charged is $75 CAD. Taxes are extra. Please contact the front desk upon arrival.


The following parking areas are owned and operated by Indigo:

Valet parking (250 spaces)
Entrance on North side of Belmont Street or on Cathcart Street:

  • $34 per night, taxes included, departure prior to 4:00 p.m. 
  • In and out privileges

Entrance on South side of Belmont Street
Fees must be paid at the parking pay stations.

Sustainable Car Travel

The Fairmont properties in the Québec province have installed electric vehicle charging stations in partnership with Hydro-Québec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in the indoor parking. For more information, please click here.

Pet Policy

Pets are permitted in the hotel.  A charge of $25 CAD (taxes extra) per pet per day will apply. The animal must be kept in a kennel at all times and must not be left unattended in the room.  Seeing-eye dogs are always welcome and are exempt of charges and restrictions. Pet amenities are available upon request.

Safety Deposit Boxes

Safety deposit boxes are available in most guestrooms, as well as at the Front Desk, at no extra charge. Please consult the Front Desk upon check-in.


The hotel has 24-hour security, with CPR training.

Wheelchair Accessibility

The hotel has 13 wheelchair-accessible rooms with wider entrances, grab bars and lower sink. Two wheelchair-accessible rooms are located on the Fairmont Gold floors. Meeting rooms and restaurants are all wheelchair accessible.

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