Visiting the Spa
Hours of operation
Spa facility: 7:30 am to 8:00 pm
Fitness center: 6:00 am to 8:00 pm
Spa appointments: 7:45 am to 7:00 pm
Salon appointments: 7:45 am to 7:00 pm
Pools: 7:30 am to 8:00 pm
Spa Boutique 9:00 am - 7:00 pm
Click here for our current activities guide
Reservations please call 1-877-289-7354
To accommodate your preferences, advance reservations are recommended. Our Spa Experience Coordinators will assist you in selecting treatments that fulfill your personal requirements.
Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will be asked to complete a medical-history form upon arrival, so we can better customize your experience to your needs.
Spa arrival and etiquette
We recommend that you arrive 60 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities, experience our bathing ritual and relax before your treatments. Please note that all treatments end on time, regardless of start time. Please leave jewelry and other valuables in your room safe or the hotel safe.
Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy, cell phones, smart phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we’ll be happy to assist you.
You will receive a robe and sandals to wear between treatments, as well as a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy. For your comfort, undergarments may be worn during treatments. Swim suits are required in all public areas of the spa.
If you must reschedule or cancel any spa appointment, please notify the spa 24 hours in advance to avoid being charged. Missed appointments without notice are subject to 100% of the treatment cost. Same-day reservations may not be cancelled.* Cancellation policies for group reservations may differ from above.
Willow Stream Spa gift cards
Willow Stream Spa gift cards are available for purchase for all spa services and packages. Please contact a Willow Stream Spa receptionist for further information.
Taxes and service charges
For your convenience an 18% service charge will be added to your spa experiences. Rates are subject to change. Occasionally, not all services may be available.
Gratuities for exceptional service can be added to your bill, upon checkout.