Service details at Fairmont Mayakoba Heritage Place

Check-in time is 3:00 p.m.

Check-out time is 12:00 p.m.

Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Please note that an environmental tax of $30 MXN per person, per night will be applied upon arrival for all guests aged 13 years and older. For more information, please contact our concierge team at myk.concierge@fairmont.com

For the convenience of our guests, we have combined our most popular amenities and activities into a comprehensive resort fee priced at USD $35 per adult per night. This includes access to a wide range of amenities and activities that immerse you in the best of the Riviera Maya and Mexican culture.

*Starting November 1st 2025, our resort fee price will be 38 USD, kindly note that reservations made before this time will be honored at the previous resort fee rate.

Essential Amenities

• Valet parking
• High-speed internet
• Free use of bicycles
• Transportation within the property (golf carts with drivers)
• Transportation to El Pueblito, El Camaleón Golf Course, and other Mayakoba resorts

Recreational Activities

• Discover the connection between Mayan culture and nature with a complimentary activity every day at 5:00 pm at our outdoor restaurant, Fuego
• Learn the basics of mixology from our talented bar staff as they demonstrate their craft every day at 6:00 pm at our rooftop bar, Cielo
• Get a taste of Mexico’s iconic agave-based spirits at our Tequila & Mezcal: Roots of Mexico tasting, a complimentary activity available every day at 5:00 pm at La Cantina
• Celebrate color and paint your hat at a complimentary activity every Monday at 2:00 pm at La Cantina
• Get creative and paint your alebrije during a complimentary activity every Friday at 2:00 pm at La Cantina
• Get out on the water with a catamaran tour, kayaks, stand-up paddleboards, snorkeling masks, and boogie boards
• Have fun on the sand with beach volleyball, soccer tournaments, sand toys, and beach games
• Free access to the Kids' Club for children aged 5 to 11. Choose between three free hours per day or supervised access to the game room from 2:00 p.m. to 5:00 p.m. daily.
• Use of the paddle tennis court (operations hours under reservation)
• Let nature mesmerize you during a birdwatching boat tour through the property

Credits

• USD $40 credit per room/stay applicable to massage treatments at the spa
• USD $20 credit at the Sweet Spot candy store located in El Pueblito

As part of the All-Inclusive package benefits, you’ll receive:

• 50% discount for breakfast at Brisas.

• 50% discount on bottles of wine and liquors.

• Unlimited meals, snacks, and beverages at participating restaurants and bars*

• Access to pools, beach areas with loungers, and recreational activities*

Please note that premium items and certain menu selections may not be included and could carry an additional charge. We recommend confirming details upon arrival.

Please note the following:

• Wine and spirits by the glass are included and must be consumed at the restaurant, bar or pool where ordered.
• Some specialty menu items are subject to subcharge.
• Any bottle of wine or liquor in our restaurants, bars, or minibar service is not included and will incur an additional charge.
• Bottled wines and liquors are not included.
• Breakfast at Brisas is not included.
• Café Maya is not included.
• Breakfast at Brisas is only included for guests staying in a Beach Area or Beachfront room and in the Presidential and Specialty Suites: Bambú, Coral, La Tortuga and El Camaleón.
• El Pueblito and El Camaleón Golf Course are not included.

*Restaurant, bar and select areas' opening hours, as well as availability, are subject to change. We recommend confirming the details prior to your visit. Guests must be 18 years of age or older to order alcoholic beverages.

*Your server will present a bill for your signature after each order. Service charges are included in your food and beverage orders; if you wish to extend a gratuity, please indicate the amount when signing your check and the amount will be charged to your room account.

Valet parking is available at the resort. Fairmont Mayakoba does not have self-park parking lots.

• Hotel Guest: The resort experience fee includes valet parking for one car per room.
• Hotel Visitor: Rate is 80 pesos per day (no overnight allowed), per car, tax included.

We offer complimentary Wi-Fi throughout the hotel for your convenience.

The Doctor’s Office is located in the Lower Lobby, adjacent to Tauro Steakhouse. Medical and ambulance services are available 24 hours a day, seven days a week. Please note that these services incur an additional charge and are not included in the room rate. The doctor and ambulance services operate independently from Fairmont Mayakoba.

In the event of an emergency or if you require medical assistance while at the hotel, please contact Royal Service by dialing extension “0".

On behalf of the entire Fairmont Mayakoba team, we warmly welcome you and your pet. To ensure a safe and pleasant stay for everyone, we kindly ask that you review and follow our pet policy guidelines below:

• We welcome dogs and cats weighing up to 25 lbs.
• A daily housekeeping fee of $25 USD applies.
• Special housekeeping procedures are performed in rooms with pets.
• For the safety of your pet and our staff, we kindly ask that you be present during cleaning services.
• Pets are welcome to walk throughout the resort’s pathways and gardens when accompanied by their owner and on a leash at all times.
• Due to local health and safety regulations, pets are not allowed inside enclosed restaurant areas. If you wish to dine with your pet, a table will be assigned to you on the restaurant terrace.
• In accordance with federal health guidelines, pets are not permitted in the pool or beach areas. We appreciate your cooperation in helping us enforce this policy respectfully.
• Pet-sitting services are available upon request through the Concierge, Front Desk, or your Balam host.
• It is each guest’s responsibility to clean up after their pet during their stay. We appreciate your cooperation in helping us keep our shared spaces clean and enjoyable for all.
• As we are surrounded by native wildlife, we kindly ask that you take special care to prevent your pet from interacting with local fauna, in order to avoid any incidents. Please note that the hotel is not responsible for any accidents or issues that may arise as a result.

In case of a veterinary emergency, we provide the following list of clinics located near our resort:

Castillo Canino – Phone: (984) 133-6638 

Location: Av. Petempich Av.125 Mza. 001 Lote 009, Col. Ejido (La Cruz), C.P. 77710, Municipality of Solidaridad, Quintana Roo, Mexico

Petco – Phone: (984) 110-9700

Location: Plaza Las Américas, Playa del Carmen

Mundo Animal – Phone: (984) 147-0376

Location: Av. Chemuyil Mz. 14, Lt. 21, SM 70, Fraccionamiento Toscan

The unit of currency in Mexico is the peso. Although most businesses will accept foreign currency, especially U.S. dollars, using pesos is often best. It is at the discretion of each company or service provider to accept USD cash or not. For this reason, we recommend taking the necessary provisions and discussing the method of payment with the local establishment or service provider beforehand. Most taxis will only accept cash. Foreign currency can be exchanged at one of many casas de cambio (exchange houses). Mexican banking hours are normally Monday to Friday, from 9:00 a.m. to 5:00 p.m.; for money exchange, the hours are normally from 9:00 a.m. to 1:00 p.m. Casas de Cambio are open later than most banks. Additionally, there are exchange counters at the airport. We recommend reviewing the applicable exchange and/or commissions payable before accepting the transaction.

Mexican banks have limited the amount of USD cash that can be exchanged into pesos. Non-Mexican residents without an account at a Mexican financial institution may exchange a maximum of $1,500 USD for Mexican Pesos per month. This regulation applies to cash transactions exclusively. Traveler checks and credit cards are widely accepted. For your convenience, the hotel has an ATM located in the main lobby that dispenses Pesos.

This information is subject to change according to the Mexican law.

Our experienced Concierge team is at your service 24 hours a day in the main lobby, at extension 3521 or by e-mail myk.concierge@fairmont.com.

At our luxury hotel, our dedicated housekeeping team is delighted to provide impeccable room care, thoughtfully tailored amenities, and fresh linens to ensure your stay is flawless. Enjoy the highest level of comfort and attention to detail, creating an experience of effortless elegance throughout your visit.

Dry-cleaning and laundry services are available at Fairmont Mayakoba.

• For same-day service, please inform Royal Service and have your items ready for pick-up by 8:30 a.m. Delivery will be made by 6:00 p.m.
• Items collected after 8:30 a.m. will be returned the following day.
• Pressing service is available 24 hours a day.

To request any of these services, please contact Royal Service by dialing extension “0”.

Boutiques

Discover exceptional finds at our boutique, where style meets sophistication. From the season’s most elegant swimwear to exclusive keepsakes capturing the essence of your Riviera Maya escape, each piece is thoughtfully curated. One onveniently located near Tauro Steakhouse and the other at Maykana Beach Club, our boutiques offer the perfect complement to your refined getaway.

El Pueblito

Explore El Pueblito, a charming entertainment area inspired by a colonial Mexican town, complete with its own chapel, kiosk, art gallery, boutique shops, and more. Complimentary transportation is available upon request at the Concierge desk.

Sweet Spot

Indulge in the delightful world of Fairmont Sweet Spot. A vibrant collection of colors, textures, and flavors awaits, from artisanal chocolates and gummies to cake pops, traditional Mexican treats, and spicy snacks—perfect for guests of all ages. Located in El Pueblito, it’s a sweet destination for the entire family.

Fairmont Spa & Wellness Center

Elevate your gift-giving with the Fairmont Spa & Wellness Center’s curated selection of local artisanal treasures, exclusive body and facial care, elegant accessories, and indulgent aromatherapy. For an unforgettable experience, Fairmont Spa gift cards are also available.

If you have misplaced an item during your stay, our team is here to assist. Please contact Lost and Found by dialing extension 3900, and we will gladly help you locate your belongings.

At our two Kids’ Clubs—Coati and B’alam—play and movement are all about fun, discovery, and connection. Games, activities, and challenges inspire and entertain young guests. Learn more.

Special Activities with an Additional Cost:

• To make the most out of your vacation at our Riviera Maya family resort, we are pleased to offer additional activities at the Kids’ Clubs for children ages 5 to 11 for an additional fee. Please contact us for prices and reservations.

For bookings and inquiries, please email us at: myk.kidsclub@fairmont.com

Fairmont Mayakoba has certified nannies to care for your children while you relax.

Please note the following:

Reservations must be made at least 24 hours in advance between 9:00 a.m. and 5:00 p.pm. by dialing extension 0 or calling (984) 206 3000 Ext. 3529.

Express reservations (less than 24 hours’ notice) are subject to confirmation and availability and will incur an additional fee of $150 MXN.

Hourly rates for babysitting are:

• The price for our babysitting service is $500 MXN per hour per child.
• Children under 4 years old require one babysitter.
• A maximum of two children over 4 years old may be under the care of a single babysitter. For three children, two babysitters will be assigned.

Payment can be made in local currency at the resort’s exchange rate of the day when the service is rendered. Booking is required at least 24 hours in advance and will be charged to the guest’s room account. A transportation fee of $500 MXN will be applied for services that start or end between 8:00 p.m. and 5:00 a.m., if the service exceeds 4 hours, a meal must be provided for the babysitter ($500 MXN per meal), which will be charged to the guest’s room.

For bookings and inquiries, please email us at: myk.kidsclub@fairmont.com

Whatever the day’s events bring, you’ll look and feel better. Located in our spa, we offer manicures and pedicures as well as make-up and hair services. For a complete list of services, please visit the Fairmont Spa & Wellness Center webpage here.

Our beauty salon is open daily from 8:00 a.m. to 8:00 p.m. (subject to change)

Your beauty salon service includes access to our spa relaxation areas and spa pools the day of your treatment. If you wish to take advantage of these services, we recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time.

For reservations, please call our Spa Experience Coordinators at extension 3162, send us an email myk.spareservations@fairmont.com or call +52 (984) 206-3000.

Experience wellness without compromise at Fairmont Mayakoba’s state-of-the-art fitness center. Surrounded by lush mangroves and natural light, this refined space blends modern design with Riviera Maya tranquility. Open 24 hours for your convenience (opening days and hours may vary, kindly confirm availability with our team beforehand).

Discover the wonders of the Mayan world with Mayakoba Experiences as you explore the iconic ruins of Chichén Itzá, Cobá, Ek Balam, and Tulum. Visit ancient pyramids, uncover rich history, and swim in breathtaking cenotes like Chukum and Aktun surrounded by natural beauty. Book your unforgettable adventure with the Mayakoba Experiences team, conveniently located at the main lobby, or contact them directly at reservationsfmt@mayakobaexperiences.com