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FAIRMONT WATERFRONT'S GUEST SERVICES
Your comfort and convenience are our top priorities. Our dedicated team is here to ensure your Vancouver stay is exceptional. Our Les Clefs d'Or certified concierge team is available to assist with a variety of personalized services, including arranging transportation, booking tours and activities, and providing recommendations in Vancouver.
At Fairmont Waterfront, check-in begins at 3:00 pm allowing us to ensure your room is perfectly prepared for your stay. On the day of departure, check-out is at 12:00 noon, giving you ample time to enjoy a relaxed morning.
Should you require any assistance with these times, please don't hesitate to reach out - we are always happy to accommodate when possible.
Overnight parking is available at Fairmont Waterfront from 6:00pm to 6:00pm the following day. Self-parking is offered at $58 per night, with license plate registration at the Front Desk. Valet service is available for $75 per night, and over-height vehicles are accommodated at $125 per night. All rates include in-and-out privileges and taxes.
At Fairmont Waterfront, we foster a culture of inclusion and are committed to meeting the needs of all our guests, including those with disabilities. Most areas of our hotel are fully accessible, and our ADA-compliant rooms and suites are thoughtfully designed for your comfort and safety. With varied bed heights, shower and bath configurations, and room layouts, we can accommodate the unique needs of every guest. Features include doorways with at least 33" of clear width, televisions with closed captioning, and accessible amenities like raised toilet seats, shower chairs, transfer benches, step stools, and support bars. Wheelchairs are also available at the Bell Desk. Room numbers are listed with indented numbering, and function rooms are labelled in Braille. Public washrooms include accessible stalls. Service animals are always welcome. Please contact us if you have any special requests related to accessibility, or if you need more information about our facilities and services.
At Fairmont Waterfront, we provide everything you need to support your business and convention needs, from scanning and copying to packing and shipping. Our Business Centre, located on the 2nd floor, is complimentary and available 24/7 with your guestroom key. It features two workstations with high-speed internet access, as well as black-and-white printing and copying services.
For additional services like scanning, faxing, and color printing, our Royal Service team is ready to assist. Simply dial '0' or email waterfronthotel@fairmont.com (charges apply).
Our Concierge is also delighted to assist with all outbound shipping services. Guests are required to complete waybills and online payments for shipping. Packaging materials and labels can be provided upon request. Inbound packages can be conveniently collected from Bell Services, located next to the Concierge desk.
Recharge or relax at our Health Club, located on the third floor with stunning views of Stanley Park and Vancouver's North Shore Mountains. Whether you're starting your day with energy or unwinding after a busy one, our facilities are designed for your well-being.
The heated rooftop pool, hot tub, and change rooms are available daily from 6:00am to 10:00pm, while our fully equipped gym is open 24 hours a day for your convenience.
Facilities include:
Complimentary high-speed internet access is available in all guestrooms for members of ALL – Accor Live Limitless loyalty program.
Please note that pets (with the exception of service animals) are not permitted on the 3rd floor, pool deck, or restaurant. Additionally, for safety reasons and to protect our food garden on the rooftop terrace, pets are not allowed in our third-floor garden or in Fairmont Terrace rooms, which open directly into the garden. We’ll happily assign you a comparable room to ensure your stay is seamless.
The Concierge Desk at Fairmont Waterfront is located in the Main Lobby, where our dedicated team is delighted to assist with everything from dinner reservations and personalized recommendations to city tours, theatre tickets, special events, and more. Let us help you plan the perfect Vancouver experience. Reach out to our Clefs D'or certified concierge team at 604-691-1997 or via email at wfc.concierge@fairmont.com.
The Bell Desk is conveniently located in the main lobby, where our team is delighted to assist you with a range of services, including luggage storage, directions, recommendations, and porterage to Canada Place Cruise Ship Terminal. We’re also happy to offer assistance to your guestroom and can provide umbrellas, bottled water, and running towels for your convenience.
Our Housekeeping team is pleased to offer a range of amenities upon request to ensure your comfort during your stay:
We are pleased to offer full laundry service seven days a week for your convenience. To ensure same-day delivery, please have your laundry ready by 9:00am. Our Housekeeping team begins pick-up at 7:00am, with delivery completed by 6:00pm. Laundry bags can be found in your guestroom’s closet, and we’re happy to assist with any special requests.
For assistance with lost and found items, please contact our Housekeeping Department at 604-691-1991 or via email at wfc.lostandfound@fairmont.com.
Guests can verify their account balance status and check-out through their television set. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.
Explore Vancouver at your own pace with our complimentary bike rentals, available exclusively for ALL - Accor Live Limitless members. Bikes can be reserved at the Bell Desk in 4-hour blocks, on a first-come, first-served basis. Take in the city’s stunning scenery and waterfront views while enjoying this personalized experience, perfect for discovering the best of Vancouver.
ALL – Accor Live Limitless is your key to a world of exclusive benefits and unforgettable experiences. As a member, you’ll enjoy complimentary Wi-Fi, room upgrades, and priority check-in at over 5,000 hotels worldwide, including Fairmont Waterfront. Earn points on every stay, dining experience, or event, which can be redeemed for future stays, unique experiences, or transferred to airline partners. Members also receive special offers and promotions, early access to events, and personalized service, ensuring each stay is memorable. Joining is free, and the more you stay, the greater your rewards—from elite tier benefits to VIP recognition across all Accor brands. Experience the best in hospitality with ALL – Accor Live Limitless.
Unlock exclusive benefits
Fairmont Waterfront is the perfect destination for family travel, offering spacious one- and two-bedroom suites with breathtaking views of Vancouver's harbor and Stanley Park. With our Vancouver Family Hotel Package, book one room at the "Rate of the Day" and enjoy 40% off a second room. Families can relax in our heated outdoor pool, and kids 5 and under eat free, while kids 6-11 dine at half price. Cribs and complimentary bike rentals are available for a memorable stay.
Experience the pinnacle of luxury with Fairmont Gold at Fairmont Waterfront. Indulge in the exclusive Gold Lounge, featuring a stunning harbor-view terrace, where complimentary breakfast, evening canapés, and all-day refreshments await. From private check-in to personalized, curated experiences, Fairmont Gold promises an unmatched level of service, ensuring every moment of your stay is as exceptional as the view.
ACCOMMODATION
At Fairmont Waterfront, our spacious and elegantly appointed rooms offer floor-to-ceiling windows that showcase breathtaking views of Vancouver’s harbour and coastal mountains. Experience pure coastal luxury, with stunning scenery creating a perfect Pacific Northwest retreat for your stay.
