FPC Terms and Conditions - Fairmont Hotels & Resorts - Fairmont

Terms & Conditions

General Terms and Conditions 
Fairmont President’s Club Program Overview
Earning Fairmont President’s Club Premier or Platinum Status
Fairmont President’s Club Premier
Fairmont President’s Club Platinum
Fairmont President’s Club Certificates
Fairmont President's Club Benefits
Update Your Information or Terminate Your Membership

 

General Terms and Conditions  

  • Membership in the Fairmont President’s Club program is complimentary and is available to individuals residing in countries that legally permit participation in frequent-stay programs. Membership in, and application for, the Fairmont President’s Club program is void if prohibited by law in the country of the member or applicant’s domicile.   
  • Members of Fairmont President’s Club must be at least 18 years of age. Personal identification, with date of birth for verification purposes, may be required upon check-in.   
  • Fairmont President’s Club program membership and its benefits are offered at the sole discretion of Fairmont Hotels & Resorts.   
  • Colleagues of Fairmont Hotels & Resorts and any other of its affiliates are eligible to participate in the Fairmont President’s Club program, but they will not receive stay credits toward elite levels or any benefits of the program. For a complete list of guidelines for Colleagues, please refer to the Fairmont Hotels & Resorts Colleague Policy.   
  • Fairmont President’s Club has no predetermined termination date and may continue until, at any time, Fairmont Hotels & Resorts decides to terminate Fairmont President’s Club, with or without notice. Members will have three months from the date Fairmont President’s Club is terminated to redeem a valid certificate.   
  • Fairmont Hotels & Resorts reserves the right to add, modify, delete or otherwise change any of the terms,rules, procedures, conditions, benefits, rewards or reward levels pertaining to Fairmont President’s Club at its sole discretion, with or without notice, even though changes may affect the value of reward certificates already issued. This means that Fairmont Hotels & Resorts may make changes that affect, but are not limited to, travel partner affiliations, rules and procedures for the use of benefits, continued availability of awards, blackout dates, room availability, benefit types and the features of special offers.   
  • Fairmont Hotels & Resorts reserves the right to discontinue Fairmont President’s Club program membership for any member who appears to be using the Fairmont President’s Club program in a manner inconsistent with these Terms and Conditions, or the intent of the Fairmont President’s Club program or any one of the Fairmont President’s Club program benefits offered, including, but not limited to, reward redemption or certificate use. Fairmont Hotels & Resorts also reserves the right to discontinue membership for any member who, as deemed by Fairmont Hotels & Resorts, engages in unruly behavior or conduct unbecoming of a guest of a luxury hotel or resort, or who acts in a manner inconsistent with local or federal laws, statutes or ordinances.   
  • Fairmont Hotels & Resorts reserves the right to revoke or suspend Fairmont President’s Club memberships based on unsettled accounts, NSF checks or a discrepancy with Fairmont President’s Club memberships until accounts have been settled or the issue has been resolved.   
  • Discontinued membership may result in the cancellation of benefits and privileges. In addition to discontinuance of the Fairmont President’s Club program, Fairmont Hotels & Resorts shall have the right to take appropriate administrative and/or legal action,including criminal prosecution, as it deems necessary in its sole discretion.   
  • All interpretations of Fairmont President’s Club’s Terms and Conditions shall be at the sole discretion of Fairmont Hotels & Resorts.   
  • Each Fairmont President’s Club member is responsible for advising Fairmont Hotels & Resorts of any address changes or change of credit card information. Fairmont Hotels & Resorts is authorized to bill any charges incurred by the member at Fairmont Hotels &Resorts, or participating hotels, to any credit card number the member provides.   
  • Specific Fairmont President’s Club program benefits and services have been established for all members; however,benefits and services offered by participating hotels may vary.   
  • Fairmont Hotels & Resorts is not responsible, and assumes no liability, for changes or discontinuation of partner products and/or services, which may affect the Fairmont President’s Club program.   
  • Fairmont Hotels & Resorts reserves the right to limit membership benefits, airline miles, stay and room night credits to qualifying room rates. Qualifying rates are determined by Fairmont Hotels & Resorts, and can be deemed non-qualifying at any given time, without prior notice. Travel-industry rates (including, but not limited to airline crew rates, travel agent rates and tour group escort rates) will not be considered qualifying rates toward member status. Complimentary or barter room stays or any stays booked through online channels where the brand is unknown at the time of purchase (including but not limited to Priceline.com, Hotwire.com) are considered as not qualifying and will not be eligible for credit.   
  • Neither Fairmont Hotels & Resorts nor the Fairmont President’s Club program is responsible for requests or correspondence lost or delayed in the mail. Fairmont Hotels & Resorts is not responsible for, and reserves the right to correct, any pricing or typographical errors, errors of description, or errors regarding participating properties and partners.   
  • It is the responsibility of the member to report any lost or stolen membership cards or credit cards to the Fairmont President’s Club Guest Services Team at 1 877 232 7070 or fpcguestservices@fairmont.com immediately to avoid unauthorized use of the card. Fairmont Hotels & Resorts is not responsible for any charges incurred as a result of a lost or stolen membership card, unless the loss has been reported to Fairmont Hotels & Resorts.   
  • Fairmont Hotels & Resorts provides the Fairmont President’s Club program with these and other materials,and other services and products “as is” and, to the fullest extent permitted by applicable law, expressly disclaims any warranties of any kind, express or implied, including, but not limited to, warranties of merchant ability, fitness for a particular purpose, design, accuracy, capability, sufficiency,suitability, capacity, completeness or availability. The member agrees that Fairmont Hotels & Resorts does not represent, warrant or guarantee that the Fairmont President’s Club program or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented. Under no circumstances shall Fairmont Hotels& Resorts be held liable for, including, but not limited to, incidental,special or consequential damages arising out of Fairmont President’s Club or any other products and services, even if Fairmont Hotels &Resorts or a Fairmont Hotels & Resorts representative has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; therefore, such exclusions may not apply. In the event that Fairmont Hotels & Resorts is held liable for any damages related to such matters, the member’s sole and exclusive remedy will be limited to reimbursement for services or products paid by the member to the entity held liable which were provided by such entity. The member hereby waives any and all rights to bring any claim or action related to such matters in any forum beyond two years after the first occurrence of the kind of act,event, condition or omission upon which the claim or action is based.  
  • Your personal information will be used for the purpose of providing you with services at our hotels and resorts,servicing your requests, improving our services, developing and informing you of additional services provided by Fairmont Hotels & Resorts (including the Fairmont President’s Club program, or any direct or indirect affiliate or business partner that may be of interest), or answering questions you may have.For example, such information may be used to inform you about programs related to hotels, car rentals, airlines, consumer products or other offerings. We may also communicate and disclose personal information to our affiliates, and we and our affiliates may communicate and disclose your information to other third parties in order to offer or provide you with any special promotions or services that may be of interest to you, unless you notify us of your intention to opt out in the manner described below. Occasionally, we will send you communications with information, which may be useful to you, including information and offerings about our services or those of our affiliates or third parties, unless you decide to opt out in the manner described below. We may also aggregate statistics that we gather about our customers and provide these statistics to third parties. However, when we do, these statistics will not include personal information that identifies individuals. All reasonable measures have also been taken to ensure that the information you provide to us will not be used by our affiliates or third parties for purposes other than those indicated in this document. We may also use, disclose and communicate your personal information if required to do so by law, including by an order of any court. In the event that we disclose your personal information to an affiliate or third party, and if you give your consent to such person to collect, use, disclose or communicate such information for new or different purposes than those set out in this document, then you agree that, to the extent permitted by law, such person may collect, use, disclose and communicate such information for those purposes as well as for those set out herein. At all times you will be given the choice to opt out of providing such information.Please contact us at 1 877 232 7070 or fpcguestservices@fairmont.com, or write to: Fairmont President’s Club, c/o Fairmont Hotels & Resorts Global Reservation Centre, 2081 Main Street, Moncton, NB, E1E 1J2, Canada. fairmont.com/fpc  

Fairmont President’s Club Program Overview 

  • Fairmont Hotels & Resorts reserves the right to add, modify or delete benefits or tier-level qualifications at its sole discretion, with or without notice.  
  • Fairmont President’s Club membership is for individual membership only. The membership and associated benefits are forthe sole use of that member; membership is nontransferable. Memberships cannot be shared by more than one person, or combined with other memberships.  
  • Members are required to updateFairmont Hotels & Resorts (Fairmont President’s Club) with any changes topersonal information that could affect their membership.  
  • Club-level membership has no expirydate.  
  • The qualifying period to achievestays/room nights (for Premier and Platinum membership) is based on a calendaryear for renewal purposes.  
  • Premier and Platinum membership certificates are active until the end of February each year, except where prohibited by law. At that time, membership will be renewed with full benefit entitlement, based on stays/room nights achieved during the previous calendar year. Benefits do not carry over from one membership year to the next.  If a member achieves Premier or Platinum membership status before September 30, all benefits and privileges of the associated status will be in effect immediately; a member kit will be sent to those members who have a valid mailing address on their profile.   Existing Premier and Platinum Members who do not make the necessary tier criteria within the calendar year will be downgraded to the appropriate tier level.  
  • It is the member’s responsibility to report a lost or stolen credit card or membership card.  
  • Fairmont Hotels & Resorts reserves the right to request a member’s membership card, along with photo ID,at any time during their stay.  
  • Fairmont Hotels & Resorts has the right to restrict benefits and discontinue a member’s profile.  
  • Members are required to provide their Fairmont President’s Club number at time of reservation. Members who do not know their Fairmont President’s Club number at time of reservation will be requested to provide an additional piece of information. At check-in, members may be required to provide their Fairmont President’s Club number and photo ID.   

Earning Fairmont President’s Club, Premier or Platinum Status 

  • To receive stay and or room night credit toward Premier or Platinum status, a member must be a registered guest of the hotel and stay overnight. Stay and or room night credits and benefits of the program can only be applied to the individual member who enrolled in Fairmont President’s Club and that individual member who is a registered guest of a Fairmont hotel or resort.
  • A stay is defined as consecutive nights in the same hotel or resort, regardless of the number of check-ins/checkouts that may occur. Members must reserve the room in their name, provide their Fairmont President’s Club number and stay overnight. When a member books multiple rooms, only the room occupied by the member will be counted for stay and or room night credit towards the member's status.
  • Stay and or room night credit for Fairmont President’s Club is for individual travel only. Only one Fairmont President’s Club member will receive credit for a stay, regardless of the number of members in the room. To receive a stay credit or room night credit, reservation must be booked on qualifying rates. Qualifying rates are determined by Fairmont Hotels & Resorts, and can be deemed non-qualifying at any given time,without prior notice. Travel industry rates (including, but not limited to airline crew rates, travel agent rates and tour group escort rates) will not be considered qualifying rates toward member status. Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates, tour group escort stays, packages and promotions. Complimentary or barter room stays or any stays booked through online channels where the brand is unknown at the time of purchase (including but not limited to Priceline.com, Hotwire.com) are considered as not qualifying and will not be eligible for credit.
  • Stays or room nights occurring prior to enrollment may be applied from the beginning of the current calendar year, January 1.  Please contact the Fairmont President's Club Guest Services Team to have these stays credited to your profile.
  • Stay or room night credit is not applicable to condominiums, marinas or apartments at Fairmont Hotels & Resorts properties.
  • Fairmont President’s Club will not grant tier status based on performance or status in other hotel loyalty programs.
  • Existing Premier or Platinum members who stay on a qualifying rate at Raffles Hotels & Resorts and Swissôtel Hotels & Resorts will have those stays counted towards membership status when their Fairmont President’s Club membership number is included on their reservation. Stay credit will be awarded based on the qualifying rate requirements of the brand where the stay took place.

Fairmont President’s Club Premier    

Fairmont President’s Club Premier membership will be awarded to members with 5 stays or 10 room nights per calendar year (January 1 to December 31).   

Fairmont President’s Club Platinum 

Fairmont President’s Club Platinum membership will be awarded to members with 10 stays or 30 room nights per calendar year (January 1 to December 31). 

Fairmont President’s Club Certificates

Room Upgrade Certificate   

Redemption of the Room Upgrade certificate (“Certificate” hereafter) by the holder of the Certificate (“Holder, hereafter”) is subject to the following terms, conditions and restrictions.   The Certificate will be added to Holder’s (“Fairmont President’s Club (“FPC”) member’s (hereafter,FPC members are “Members”) online profile at Fairmont.com/fpc.  No paper certificates or email certificates will be issued.  Each Certificate entitles the Holder to one complimentary room upgrade, single/double occupancy,at any Fairmont hotel or resort worldwide. Holder will be upgraded from the room category purchased to the next available room category, excluding Suites, Fairmont Gold room, Fairmont Gold Junior Suites, Fairmont Gold Suites. Certificate may not be used as credit towards Suites, Fairmont Goldroom, Fairmont Gold Junior Suites, Fairmont Gold Suites.  Specific rooms are subject to availability;blackout dates and limited access may apply. For the purposes of these terms, a “stay” is defined as consecutive nights in the same hotel or resort, regardless of the number of check-ins/checkouts that may occur.  Only one Certificate may be used per stay. Stay cannot exceed five nights.  Certificate may not be used at Fairmont Heritage Place Residences, The Plaza Hotel or The Fairmont Royal PavilionCertificate may only be applied with advance notice provided to Fairmont President’s Club Concierge at the time of reservation.  Certificate use is subject to availability. Certificate is redeemed at check-in.  Member may be asked to provide his or her FPC membership card.  If a Member requests that a Certificate be used at the time of reservation, but there is no Certificate available in the Member’s online profile at check-in, the Member will be responsible for full payment of all room, tax and other applicable charges.  For black-out dates and limited access, information, please click here.  Charges for additional adults (i.e. over two adults) in the room will apply. Certificate has no cash value, except as required by law.  Certificate cannot be used prior to March 01, 2014.  If permitted by law, certificate will expire on February 28, 2015.  Certificate is non-transferable, except by Platinum Members, who may transfer it to immediate family members over the age of 18 who are also Members. For the purpose of these terms and conditions, “immediate family” means parents, adult children, spouses (including domestic partners) and siblings.  Platinum Members wishing to transfer a Certificate to immediate family may do so through their online profiles.   Family members will not be able to access or use certificates directly on or from the Platinum Member’s profile.  Certificate will be void if listed or advertised for sale or auction on the Internet, in newspapers and magazines, or other similar means.  Fairmont reserves the right to deny any Certificate it believes have been resold, transferred or conveyed contrary to this provision. Acquisition of the Certificate or benefit may subject Holders to income or other taxes.  Holders will be solely responsible for paying all such taxes and for making all applicable disclosures.  Fairmont Hotels & Resorts will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership certificates. Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates, tour group escort stays, packages and promotions. 

Suite Upgrade Certificate   

Redemption of the Suite Upgrade certificate (“Certificate” hereafter) by the holder of the Certificate (“Holder, hereafter”) is subject to the following terms, conditions and restrictions.   The Certificate will be added to Holder’s(“Fairmont President’s Club (“FPC”) member’s (hereafter, FPC members are“Members”) online profile at Fairmont.com/fpc. No paper certificates or email certificates will be issued.  Each Certificate entitles the Holder to one complimentary Suite upgrade, single/double occupancy, at any Fairmont hotel or resort worldwide.  Holder will be upgraded from the room category purchased to the hotel’s designated Suite category. Certificate is applicable from Fairmont Standard room category and above. Not applicable for Fairmont Gold room, Fairmont Gold Junior Suites, Fairmont Gold Suites.  Not applicable for specialty Suites or multi-unit Suites.  Certificate may not be used as credit towards Suites, Fairmont Gold room, Fairmont Gold Junior Suites, Fairmont Gold Suites.   Specific rooms are subject to availability; blackout dates and limited access may apply.  For the purposes of these terms, a “stay” is defined as consecutive nights in the same hotel or resort, regardless of the number of check-ins/checkouts that may occur.  Only one Certificate may be used per stay.  Stay cannot exceed five nights.  Certificate may not be used at Fairmont Heritage Place Residences, Fairmont Makati, The Plaza Hotel, The Fairmont Royal Pavilion, Fairmont Tremblant, The Fairmont Vancouver Airport or The Savoy. Certificate may only be applied with advance notice provided to Fairmont President’s Club Concierge at the time of reservation.  Certificate use is subject to availability.Certificate is redeemed at check-in. Member may be asked to provide his or her FPC membership card.  If a Member requests that a Certificate be used at the time of reservation, but there is no Certificate available in the Member’s online profile at check-in, the Member will be responsible for full payment of all room, tax and other applicable charges.  For black-out dates and limited access,information, please click here.  Charges for additional adults (i.e. over two adults) in the room will apply. Certificate has no cash value, except as required by law.  Certificate cannot beused prior to March 01, 2014.  If permitted by law, certificate will expire on February 28, 2015.  Certificate is non-transferable, except by Platinum Members, who may transfer it to immediate family members over the age of 18 who are also Members. For the purpose of these terms and conditions, “immediate family” means parents, adult children, spouses (including domestic partners) and siblings.  Platinum Members wishing to transfer a Certificate to immediate family may do so through their online profiles.   Family members will not be able to access or use certificates directly on or from the Platinum Member’s profile.   Certificate will be void if listed or advertised for sale or auction on the Internet, in newspapers and magazines, or other similar means.  Fairmont reserves the right to deny any Certificate it believes have been resold, transferred or conveyed contrary to this provision. Acquisition of the Certificate or benefit may subject Holders to income or other taxes.  Holders will be solely responsible for paying all such taxes and for making all applicable disclosures.  Fairmont Hotels &Resorts will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership certificates.  Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates,tour group escort stays, packages and promotions. 

Premier Third Night Complimentary Certificate   

Redemptionof the Premier Third Night Complimentary certificate (“Certificate” hereafter)by the holder of the Certificate (“Holder, hereafter”) is subject to the following terms, conditions and restrictions.  The Certificate will be added to Holder’s (“Fairmont President’s Club(“FPC”) member’s (hereafter, FPC members are “Members”) online profile at Fairmont.com/fpc.  No paper certificates or email certificates will be issued. Each Certificate entitles the Holder to one complimentary third night free, single/double occupancy Fairmont Standard Guest Room (two adults,excludes Deluxe, Signature, Junior Suites, Suites, Fairmont Gold room, Fairmont Gold Junior Suites, Fairmont Gold Suites) at any Fairmont hotel or resort worldwide.Specific rooms are subject to availability; blackout dates and limited access may apply. For the purposes of these terms, a “stay” is defined as consecutive nights in the same hotel or resort, regardless of the number of check-ins/checkouts that may occur. Certificate may only be used when the member pays for the first two nights of a three-night stay at one property. Certificate may not be used in conjunction with an FPC Platinum Complimentary Night certificate or any other Fairmont or third-party promotions or packages. In addition, Certificate may not be used as credit towards Fairmont Gold Rooms or Suites or at Fairmont Heritage Place Residences. Certificate use at The Savoy is limited and subject to availability.  ADDITIONAL TERMS FOR THE PLAZA: only one Certificate may be redeemed per stay at The Plaza Hotel, New York City, USA. In addition, a Certificate redeemed at The Plaza Hotel may not be combined with any other room-type certificates (suite upgrade, room upgrade, etc.), any other certificates offered in connection with this program, nor with any other Fairmont or third-party packages and promotions.  Certificate may only be applied with advance notice provided to Fairmont President’s Club Concierge at the time of reservation and when three consecutive nights are booked as part of a stay.   Certificate use is subject to availability. Certificate is redeemed at check-in. Member may be asked to provide his or her FPC membership card.  If a Member requests that a Certificate be used at the time of reservation, but there is no Certificate available in the Member’s online profile at check-in, the Member will be responsible for full payment of all room, tax and other applicable charges.  For black-out dates and limited access,information, please click here.  Charges for additional adults (i.e. over two adults) in the room will apply. Certificate is valid for room and tax only and may not be applied to resort fees, incidentals and other service charges, which charges may apply.   Certificate has no cash value, except as required by law. Certificate cannot be used prior to March 01, 2014.  If permitted by law, certificate will expire on February 28, 2015. Certificate is non transferable.  Certificate will be void if listed or advertised for sale or auction on the Internet, in newspapers and magazines, or other similar means.  Fairmont reserves the right to deny any Certificate it believes have been resold, transferred or conveyed contrary to this provision. Acquisition of the Certificate or benefit may subject Holders to income or other taxes.  Holders will be solely responsible for paying all such taxes and for making all applicable disclosures.  Fairmont Hotels & Resorts will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership certificates.   Certificates are not eligible for redemption on travel-industry rates, airline crew rates,travel agent rates, tour group escort stays, packages and promotions. 

Platinum Complimentary Night Certificate  

Redemption of the Platinum Complimentary Night certificate (“Certificate” hereafter) by the holder of the Certificate (“Holder, hereafter”) is subject to the following terms, conditions and restrictions.   The Certificate will be added to Holder’s (“Fairmont President’s Club (“FPC”)member’s (hereafter, FPC members are “Members”) online profile at Fairmont.com/fpc.  No paper certificatesor email certificates will be issued. Each Certificate entitles the Holder to one complimentary single/double occupancy Fairmont Standard Guest Room (two adults, excludes Deluxe, Signature,Junior Suites, Suites, Fairmont Gold room, Fairmont Gold Junior Suites, Fairmont Gold Suites) at any Fairmont hotel or resort worldwide. Specific rooms are subject to availability; blackout dates and limited access may apply. Forthe purposes of these terms, a “stay” is defined as consecutive nights in the same hotel or resort, regardless of the number of check-ins/checkouts that may occur.  Except as set forth below, more than one Certificate may be used together in a single stay.  Certificate may also be used in conjunction with a Room or Suite Upgrade certificate.  Certificate may not be used in conjunction with an FPC Premier Complimentary Third Night certificate or any other Fairmont or third-party promotions or packages. In addition, Certificate may not be used as credit towards Fairmont Gold Rooms or Suites or at Fairmont Heritage Place Residences. Certificate use at The Savoy is limited and subject to availability. ADDITIONAL TERMS FOR THE PLAZA: only one Certificate may be redeemed per stay at The Plaza Hotel, New York City, USA. In addition, a Certificate redeemed at The Plaza Hotel may not be combined with any other room-type certificates (suite upgrade, room upgrade, etc.), any other certificates offered in connection with this program, nor with any other Fairmont or third-party packages and promotions.  Certificate may only be applied with advance notice provided to Fairmont President’s Club Concierge at the time of reservation. Certificate use is subject to availability.  Certificate is redeemed at check-in.  Member may be asked to provide his or her FPC membership card.  If a Member requests that a Certificate be used at the time of reservation, but there is no Certificate available in the Member’s online profile at check-in, the Member will be responsible for full payment of all room, tax and other applicable charges.  For black-out dates and limited access information, please click here.  Charges for additional adults (i.e. over two adults) in the room will apply. Certificate is valid for room and tax only and may not be applied to resort fees, incidentals and other service charges, which charges may apply.   Certificate has no cash value, except as required by law. Certificate cannot be used prior to March 01, 2014.  If permitted by law, certificate will expire on February 28, 2015.  Platinum Members may transfer their Certificate to immediate family over the age of 18 who are also Members.  For the purpose of these terms and conditions, “immediate family” means parents, adult children, spouses(including domestic partners) and siblings. Platinum Members wishing to transfer a Certificate to immediate family may do so through their online profiles. Family members will not be able to access or use certificates directly on or from the Platinum Member’s profile. Certificate will be void if listed or advertised for sale or auction on the Internet, in newspapers and magazines, or other similar means. Fairmont reserves the right to deny any Certificate it believes have been resold, transferred or conveyed contrary to this provision. Acquisition of the Certificate or benefit may subject Holders to income or other taxes.  Holders will be solely responsible for paying all such taxes and for making all applicable disclosures. Fairmont Hotels &Resorts will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership certificates. Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates,tour group escort stays, packages and promotions. 

Complimentary Dining/Willow Stream Spa Certificate   

Redemption of this Complimentary Dining/Willow Stream Spa Certificate (“Certificate” hereafter) by the holder of the Certificate (“Holder, hereafter”) is subject to the following terms and conditions.  The Certificate will be added to the Holder’s (“Fairmont President’s Club (“FPC”) member’s (hereafter,FPC members are “Members”) online profile at Fairmont.com/fpc.  No paper certificates or email certificates will be issued. The Certificate entitles the Holder to $25 USD credit towards lunch, dinner or a Willow Stream Spa treatment. Certificates are redeemable at all participating restaurants located at or in any Fairmont hotel or resort worldwide, excluding at The Plaza Hotel New York and all Fairmont Heritage Place Residences.   Certificate use is subject to availability;blackout dates and limited access may apply. The Certificate may be applied to tax; but not to alcohol and gratuities. Holder is responsible for settling any outstanding amount once the $25 USD has been credited.  Any unused portion of the Certificate will be forfeited, unless otherwise required by law. Holder must communicate his or her request to use the Certificate to his or her server or spa attendant upon being seated in the restaurant or arriving at the Willow Stream Spa.  Holder will also need to provide his or her FPC Member number to the server before redeeming the Certificate, at which time he or she may be asked to present their membership cards.  If a Member requests that a Certificate be used, but there is no Certificate available at time of redemption in the Member’s online profile, the Member will be responsible for full payment of all dining or spa charges. For participating restaurants where the Certificate will be accepted, please click here.  For a complete listing of Willow Stream or Fairmont Spas, please click here.  Certificate use is subject to availability.  For black-out dates and limited access,information, please click hereCertificate may be used in conjunction with any other room certificates offered in connection with this program, but not in conjunction with any other Fairmont or third-party package or special offer and the Certificate may not be used for in-room dining or in-room spa treatments. Certificate will be exchanged into local currency based on the daily exchange rate for the applicable currency, as measured by the hotel. Certificate has no cash value, unless required bylaw.  Certificate cannot be used prior to March 01, 2014.  If permitted by law, certificate will expire on February 28, 2015. Certificate is non-transferable, except by Platinum Members, who may transfer them to immediate family members over the age of 18 who are also Members. For the purpose of these terms and conditions, “immediate family” means parents, adult children, spouses (including domestic partners) and siblings.  Platinum Members wishing to transfer Certificate to immediate family may do so through their online profiles.   Family members will not be able to access or use a Certificate directly on or from the Platinum Member’s profile.  Certificate will be void if listed or advertised for sale or auction on the Internet, in newspapers and magazines, or other similar means.  Fairmont reserves the right to deny the redemption of any Certificate it believes have been resold, transferred or conveyed contrary to this provision. Acquisition of the Certificate or benefit it provides may subject Holder to income or other taxes. Holder will be solely responsible for paying all such taxes and for making all applicable disclosures.  Fairmont Hotels & Resorts will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership certificates.   

Fairmont President’s Club  Benefits  

  • Additional Fairmont President Club benefits may be subject to income or other taxes.Members of Fairmont President’s Club will be responsible for paying all such taxes and for making all applicable disclosures. Fairmont Hotels & Resorts will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership certificates or benefits.  
  • Benefits are provided to Fairmont President’s Club members only when they are registered guests of the hotel or resort.  
  • Club-level members will begin to receive in-hotel benefits during their next stay (following enrollment in Fairmont President’s Club).  
  • Fairmont Hotels & Resorts reserves the right to add, modify or delete tier-level benefits at its sole discretion, with or without notice.  
  • Standard high-speed internet access is complimentary for Fairmont President’s Club Members. A minimal fee may applyfor Club level members only for premium high-speed internet access in select hotels. Premier and Platinum members receive Premium access free of charge.Complimentary high-speed Internet access applies to daily in-room usage. Not applicable to in-room television Internet service or hotel work centers. Fairmont President’s Club members must be among the registered guests of the hotel or resort to receive complimentary high-speed Internet access.  
  • Complimentary health club privileges are available to members when staying as a registered guest of the hotel or resort. This privilege applies to in-hotel health clubs only and excludes Willow Stream Spa health clubs. This privilege applies to Fairmont President’s Club members only.  
  • Fairmont President’s Club members must be among the registered guests of the hotel or resort to receive 10% off treatments and products at Willow Stream Spas, The Spas at Fairmont. Discount may not be combined with other discounts, including, but not limited to, those provided to Fairmont Heritage Place owners or to those guests staying on a spa group contract. For a complete listing of Willow Stream Spas or Fairmont Spas,visit fairmont.com/spa    
  • Fairmont Fit is a benefit associatedwith Fairmont President’s Club. Only registered guests of the hotel or resortwho are members of Fairmont President’s Club are able to use this and all otherbenefits. The Fairmont Fit benefit may change or be canceled at any time without notice. This benefit offers in-house Fairmont President’s Club membersthe use of workout clothing, shoes, yoga mats and stretch bands. All items used (except socks) must be returned as to not incur charges. Yoga mats and stretch bands are to be returned in the same conditionas borrowed as to not incur charges. A service fee will apply to all Club-level members for the use of Fairmont Fit.  
  • Upon presentation of the Fairmont President’s Club membership card, the member discount of 15% at The Fairmont Store or Boutique Fairmont applies only to regularly priced Fairmont-branded products. The discount does not apply to convenience, sundry, confectionary products, Fairmont Ovation Rewards and Fairmont gift certificates. The discount does not apply to on-sale, marked-down items or online purchases. Maximum discount per transaction is equivalent to $1,000 in local currency. Discount is not valid for online purchases at fairmontstore.com. Discount is valid at the Fairmont Store or Boutique Fairmont.    
  •  To receive Frequent Flyer "miles", reservations must be booked on qualifying rates (Corporate, Package, Rate of the Day, excludes some discounted rates and packages).  Qualifying rates are determined by Fairmont Hotels & Resorts, and can be deemed non-qualifying at any given time, without prior notice.  Travel-industry rates (including but not limited to: airline crew rates, travel agent rates and tour group escort rates) will not be eligible for "miles".  Complimentary or barter room stays or any stays booked through online channels where the brand is unknown at the time of purchase (including but not limited to priceline.com, Hotwire.com) are considered as not qualifying and will not be eligible for "miles".  To see a listing of current Frequent Flyer partners, also visit fairmont.com/fpc.  Retroactive credit for bonus Frequent Flyer miles earned as a benefit of being a Fairmont President's Club will not be issued for stays that occurred prior to enrolling in Fairmont President's Club.   
  • Guaranteed room access is provided to Fairmont President’s Club Platinum members at city hotels only, when reservations are made 72 hours prior to 4:00 p.m. local time on intended day of arrival and are reserved with a valid credit card. When the hotel is completely sold out of all guestrooms, the hotel shall make available a Fairmont Standard Guest Room (two adults, excludes Deluxe, Signature, Junior Suites, Suites, Fairmont Gold rooms,Fairmont Gold Junior Suites, Fairmont Gold Suites) at the sell rate of the day. In the event that the member does not arrive as scheduled, or does not call to cancel as per the hotel’s cancellation policy and does not have a cancellation number,the credit card will be charged one night’s room and tax. Guaranteed room access applies to one room only and must be occupied by the Fairmont President’s Club Platinum member. Guaranteed Room Access does not apply during blackout periods. For blackout date information, visit fairmont.com/fpc/limitedaccess    
  • The Fairmont President’s Club Stay More Earn More program is available only to existing Platinum Members.  Complimentary night certificates will be addedto the qualifying Member’s profile online at Fairmont.com/fpc.  No paper certificates or email certificates will be issued.     In order the qualify, the Member must have met the necessary Stay More Earn More production criteria.   Member must be checked out of the hotel in order to have their stay recorded and to receive their complimentary night certificate.    Certificates could take up to seven (7) days after check out to appear on the Members profile.  If permitted by law, Certificates awarded under the Stay MoreEarn More program will expire 365 days from date of issue.  All other terms and conditions associated with the regular Platinum Complimentary Night Certificates will apply.  The Stay More Earn More benefit does not apply to Fairmont President’s Club members who are registered live-in guests of a Fairmont hotelor resort, or who stay more than 30 consecutive nights at one hotel or resort regardless of the number of check-ins/check-outs that may occur.  
  • Great Rates - Great Dates is offered exclusively to Fairmont President's Club Members.  You must be a member to book these rates.  Fairmont President's Club number is required at time of booking.  The Great Rates, Great Dates offer allows each Fairmont President's Club member the benefit of booking up to two rooms per stay period.  Great Rates must be booked within the seven-day time period allowed.  Offer is subject to availability and limited blackout dates at time of reservation for double occupancy in a Fairmont room.  Offer may not be combined with other promotions or offers.  Full, non-refundable payment is required at time of booking.   
  • Fairmont President's Club members may reserve a complimentary set of TaylorMade golf clubs seven days in advance of their arrival at select Fairmont properties,subject to availability.  Please visit  fairmont.com/fpc/taylor-made-for-you/ for a listing of where TaylorMade golf clubs are available.  Member must be a registered guest of a Fairmont hotel or resort to enjoy this benefit.  Member must sign a waiver upon acceptance of TaylorMade golf clubs and is liable for loss, breakage and damage.  Member may reserve a set of TaylorMade golf clubs no more than seven days prior to arrival.   TaylorMade golf clubs are available to Fairmont President's Club Members on a first come-first serve basis with no monetary compensation if TaylorMade golf clubs are not available.   When reserving clubs, a Member will be offered a 3-hour window for pick-up (i.e. 6:00 a.m. to 9:00 a.m., 9:00 a. m. to 12:00p.m., 12:00 p.m. to 3:00 p.m.) or the TaylorMade golf club rental will be forfeited that day.   TaylorMade golf clubs must be returned by end-of-day.   TaylorMade golf clubs may be reserved more than one time for extended stays. 
  • Fairmont President’s Club members may enjoy complimentary use of BMW bikes and vehicles based on availability at select hotels and resorts and may not be reserved in advance of arrival at the hotel.  BMW vehicles are made available to members to be driven to nearby business meetings, restaurants and local attractions.   
  • Two-for-one golf benefit is open to all current Fairmont President's Club Premier and Platinum members.  Redemption of the Two-for-One Golf Certificate (“Certificate” hereafter) by the holder of thecertificate (“Holder hereafter”) is subject to the following terms and conditions. Certificate entitles the Holder to one complimentary round of golf(18 holes) when purchasing one round of golf at full rate.   Certificate is redeemable at participating locations.  Visit fairmont.com/fpc/two-for-one-golf for participating locations.  Certificate may only be applied with advance notice provided to Fairmont President’s Club Concierge at the time of reserving tee-time.  Certificate use is subject to availability.  Original Certificate mus tbe provided at Golf Clubhouse at time of check-in.  Member may be asked to provide his or her FPC membership card.  Tee off times are subject to availability at time of booking  One certificate redeemable per stay per Premier or Platinum member. For the purposes of these terms, a “stay” is defined as consecutive nights in the same hotel or resort, regardless of the number of check-ins/checkouts that may occur.  Certificate must be redeemed at the property indicated on the certificate front.  The complimentary round of golf cannot be played at a later date.  Certificate is non-transferable and can only be used by the member. Certificate is non-refundable if lost, stolen or destroyed. Certificates have no cash surrender value. Acquisition of the Certificate or benefit may subject Holders to income or other taxes.  Holders will be solely responsible for paying all such taxes and for making all applicable disclosures.   

Update Your Information or Terminate Your Membership  

Please contact the Fairmont President’s Club Guest Services Team at 1 877 2327070 or +506 877 3194 or fpcguestservices@fairmont.com, or write to: Fairmont President’s Club, 2081 Main Street, Moncton, NB, E1E 1J2, Canada. You can advise the Front Desk at one of our hotels or resorts if you would like to make changes to your profile or you wish to terminate your membership in Fairmont President’s Club.You can also update your profile online at fairmont.com/fpc