The Fairmont Chateau Lake Louise Services

Guest Services


While you are enjoying all that The Fairmont Chateau Lake Louise has to offer, qualified and reliable babysitters are available to provide childcare.  All of our sitters have been carefully screened and undergone the Royal Canadian Mounted Police security check.

  • 24-hour notice to Royal Service is required please call (403) 522-3511 to guarantee a babysitter              
  • 24-cancellation policy in effect. Three hour penalty in place if cancelled prior to this time              
  • More than four children require two sitters               

1-2 children - $16.00/hour
3 children - $19.00/hour
4 children - $23.00/hour


Holiday Season Babysitting Rates:
Effective November 22, 2013

Sunday - Thursday   
$16.00/hr - 1-2 children
$19.00/hr - 3 children
$21.00/hr - 4 children

Friday - Saturday   
$20.00/hr - 1-2 Children
$22.00/hr - 3 Children
$23.00/hr - 4 Children

For all babysitting booked on Friday and Saturday, there will be a $30.00 transportation fee as babysitters will be brought in from Banff


Rates fluctuate based on seasonal requirements. On weekends, babysitters are brought in from Banff due to the high demand.


Bell Desk

Dressed in authentic Swiss atire, the bellmen and doormen at the Fairmont Chateau Lake Louise provide exceptional valet and luggage handling services. The Bell Desk is located at the main entrance of the hotel.  Service is available 24-hours-a-day.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.


The Concierge Desk is located in the Main Lobby. Our Concierge can assist you with dinner reservations, activity bookings, transportation and directions to major attractions in the area.


The hotel has nine guest elevators for your convenience.

Gift Shops & Specialty Boutiques

The hotel offers an extensive selection of specialty shops showcasing custom hotel merchandise featuring the history of CP Rail, Canadian Native Indian and Inuit art, fashions woven from the famous Canadian Arctic Musk Ox, beautifully crafted jewelry and watches, designer leather goods, quality brand name outerwear and casual clothing, candy and maple products, plus a wide selection of books, posters and gifts that capture our heritage. Please click here to get a closer look at our shops.


Our Housekeeping team will provide extra amenities such as cribs and cots as requested and also handle all requests for lost & found items.

Laundry Services

Same day and next day dry-cleaning services are available to our guests. Please phone 403 522 3511 for drop off and delivery times.


The hotel is connected to a partially covered parkade with plug-ins.

Valet and self-parking is available to our guests at the following rates:

Self: $30 per day
Valet: $35 per day

Pet Policy

The Fairmont Chateau Lake Louise welcomes your pet with our furry friends pet package.

All pets staying at the hotel are greeted in their room with a customized welcome letter from our Director of Pet Relations, Mark, along with a luxurious dog bed, food and water bowl, the latest issue of The Bark magazine, freshly baked dog biscuit, and  an information sheet on pet activities.  The price is $35 CAD/night and the animal must not be left unattended in the room. Seeing-Eye dogs are always welcome and exempt of charges.

Ski Storage

The hotel is pleased to provide ski storage at the Bell Desk. The Guest Services team will be glad to assist you.  Skis are not permitted on guest floors or within your guest room.

Wheelchair Accessibility

Special needs accommodation is available on a request basis.  Please contact the hotel in advance to confirm due to limited inventory.  Ramps are located throughout the hotel, with the exception of the pool. Designated parking stalls are also available in close proximity to the doors. Limited number of wheelchairs and portable equipment is available by request through Royal Service.

The hotel has two types of accommodation:

Eased access rooms:

  • Large entry door frames        
  • Lower peep holes        
  • Flashing Fire light in room        
  • All doors swing into the room not the bathroom        
  • Roll in bathroom vanity        
  • Basins have open grid strainers without mechanical pop-up        
  • Faucets are two - handled levers        
  • Additional grab bars        
  • Raised toilet seats        
  • Portable equipment available upon request        
  • Additional information within the guest directory - persons with disability tab

Persons with disabilities rooms include all of the above equipment and services plus:

  • Automatic entry door opener       
  • Roll in shower       
  • Sliding bar shower       
  • Space throughout the room that allows for a full wheelchair turning radius


* if applicable

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