Guest Services


Babysitting

Babysitting service is available at a price of $30.00/hour with a minimum of four hours. Rates are subject to change and should be verified with the caregiver at time of booking. For information and reservation, please call: +1 (212) 682-0227.

Bell Staff / Door Staff

Bellmen are located at the Fifth Avenue Porte-cochere and in the Fifth Avenue hotel lobby. They will be happy to assist you with porterage and luggage storage.

Butler – White Glove Service

Our Butlers will provide the ultimate standard of luxury and comfort and will anticipate your every need and accommodate your every wish.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon.

Concierge

The Concierge is available from 7:00 a.m. to 11:00 p.m. daily in the hotel lobby.   They are pleased to assist guests with an array of needs and special requests including dinner reservations, transportation, theater tickets, directions to major attractions and more.  To assist with pre-arrival requirements please contact our Concierge at +1 (212) 546-5250 or plazaconcierge@fairmont.com.

Elevators

Elevators are conveniently located off the Fifth Avenue hotel lobby.

Express Check-Out

Guests who provided an address and a credit card number at time of reservation or at check-in have access to different check-out options:

  • Video Check-Out: This feature will allow the guest to review his/her account status directly from the guest room's television set. The guest only needs to follow the instructions to complete the check-out.
  • Email Check-Out: Guest receives email early morning on day of departure.

Housekeeping

We are pleased to offer twice-daily housekeeping service including turn-down service to ensure the best possible comfort of all our guests.

Laundry Services

Same-day dry-cleaning and laundry services are available seven days a week. Laundry bags and price list are located in the guest room closet.

Shoe shine service is also available.

Parking

The hotel's parking facility is off-site. Valet parking is available at a price of $95.00/night with no in-and-out privileges.  A surcharge will be applied to any oversize vehicles.

Payment Types

For your convenience we accept all of the below major credit cards:

AMEX
Diners Club
Discover
JCB
MasterCard
Union Pay
VISA

Pet Amenities

Inspired by the Fairmont Culture of Canine Ambassadors, The Plaza is introducing The Canine Companions Package offering our guests a welcome basket to keep their furry friend comfortable and accommodated in true Plaza fashion. 

The welcome basket includes: 

  • Treats
  • A Chew Toy
  • A Leash
  • Room spray
  • Doggie bags for walks
  • Bowls for food and water
  • A Plaza blanket or dog pillow are available upon request

 

Pet Policy

The Plaza accepts dogs or cats. No weight limit. Other animals are not permitted. Pets cannot be left unattended in the guestroom. All guests checking in with a pet have to sign a release accepting responsibility for any damage caused by the pet. There is a $75.00 fee for the first seven days. Any time past the first seven days will be a fee of $50.00 (billed weekly if staying past 14 days) Portion of the fee is donated to a local charitable organization. If there is damage caused by the pet the owner must pay all charges incurred in full to have it repaired. Seeing-eye dogs are always welcome. Therapy animals are also welcomed with certified documents.

Wheelchair Accessibility

The hotel has several rooms with wide doors for wheelchair access, and each bathroom offers grab bars with a roll-in-shower. Also available upon request are the following items:

  • Wheelchairs
  • Hearing impaired devices
  • Raised toilet seats
  • Clamp-on tub-bars
  • Night lights
  • Non-slip mats             

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