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Guest Services


Babysitting services are available with advance notice. Babysitters are all professionally trained and bilingual. Price for one or two children is $20/hour with a minimum of three hours. A surcharge will apply for three or more children. Guest will also be responsible for the taxi fare should services be extended after midnight.

Bell Staff

Bellmen are located at the Main Entrance of the hotel and in the Main Lobby, across the Registration Desk. They will be happy to assist you with luggage storage and porterage.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.


The main Concierge Desk is located next to the Reception Desk, across the Bell Desk. They will happily arrange city tours, limousine transportation or restaurant reservations. Our Concierge team can be contacted by email at


The main elevators are located beside the Reception Desk. A few elevators can be found throughout the hotel, in order to avoid walking long distances for the main elevators.

Florist - La fleur d'Europe

Our official florist, La Fleur d'Europe, offers you unique and refined floral arrangements for any occasion. 

To reach La Fleur d'Europe
418 694 2424 or

Gift Shops

The following boutiques can be found at Fairmont Le Château Frontenac:

Grand Hall Level
Fairmont Store
(418) 691-2165
Monday to Wednesday from: 8:30 a.m. to 6:00 p.m.
Thursday and Friday from: 9:30 a.m. to 9:00 p.m.
Saturday and Sunday from: 9:30 a.m. to 10:00 p.m.
Vestiaire du ChâteauEveryday from: 9:00 a.m. to 6:00 p.m.
Galerie d'art du Château
(418) 692-4857

Sunday to Wednesday from 9:00 a.m to 5:00 p.m.
Thursday to Saturday 9:00 a.m. to 9:00 p.m.
Boutique Lambert & co
(418) 694-2151
Everyday from 9:00 a.m. to 10:00 p.m.


Housekeeping is offered on a daily basis and guests can get extra pillows, towels and toiletries on request.

Laundry Services

The hotel offers pick-up services seven days a week.

Historial Tour Hotel App

Learn more about our fascinating history with our mobile app, available for both apple & android devices (smartphones and tablets). Simply connect to the Wi-Fi, download the app, and experience this 15-minutes interactive historical tour, featuring a narrative walk through time including stories and images of years gone by. 


The hotel's parking is accessible from St. Louis Street.

Indoor valet parking : $40 CAD per 24-hour period, including in and out privileges. For over-sized "SUV" vehicules, the price is $45. Due to maintenance work in our parking, self-parking is not available for the moment. 

Over-sized vehicules and trailers are not accepted in the hotel parking. Maximum height is six feet. For these vehicules, self-parking is available at 50 Dalhousie Street.

The Fairmont properties in the Québec province have installed electric vehicle charging stations in partnership with Hydro-Québec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in the indoor parking. For more information, please click here.

Pet Policy

All dogs are welcome. There is a housekeeping charge of $50 CAD/night and they should never be left unattended in the guest room. Seeing-eye dogs are allowed everywhere at no extra cost. For the duration of their stay, all dogs receive a bowl, mat, blanket and goodies (available in small, medium and large sizes). Only certain floors of the hotel are pet friendly.

Wheelchair Accessibility

The hotel has height wheelchair accessible rooms. Bathrooms have adaptable showers.

* if applicable
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